TechSpot

Internet Explorer not responding

Inactive
By Baker
Mar 18, 2013
  1. Broni

    Broni Malware Annihilator Posts: 47,066   +257

    There wasn't much of an infection there.

    Download Windows Repair (All in One) from this site

    Install the program then run it.

    NOTE 1. In Windows Vista, 7 and 8 right click on the program, click "Run As Administrator".
    NOTE 2. Disable your antivirus program before running Windows Repair.


    Go to Step 2 and allow it to run CheckDisk by clicking on Do It button:

    [​IMG]



    Once that is done then go to Step 3 and allow it to run System File Check by clicking on Do It button:

    [​IMG]


    Go to Step 4 and under "System Restore" click on Create button:

    [​IMG]


    Go to Start Repairs tab and click Start button.

    Leave all checkmarks as they're.
    NOTE for Windows 8 users. Reset Registry Permissions is NOT checked by design.

    Click on Start button.

    [​IMG]

    Post Windows Repair log (_windows_repair_log.txt) which is located in the following folder:
    64-bit systems - C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\Logs
    32-bit systems - C:\Program Files\Tweaking.com\Windows Repair (All in One)\Logs
     
  2. Baker

    Baker TS Rookie Topic Starter Posts: 32

    Running Repair Under System Account
    Running Repair Under System Account
    Starting Repairs...
    Start (3/21/2013 9:02:14 PM)

    Reset Registry Permissions 01/03
    HKEY_CURRENT_USER & Sub Keys
    Start (3/21/2013 9:02:14 PM)
    Running Repair Under Current User Account
    Done (3/21/2013 9:02:19 PM)

    Reset Registry Permissions 02/03
    HKEY_LOCAL_MACHINE & Sub Keys
    Start (3/21/2013 9:02:19 PM)
    Running Repair Under System Account
    Done (3/21/2013 9:03:48 PM)

    Reset Registry Permissions 03/03
    HKEY_CLASSES_ROOT & Sub Keys
    Start (3/21/2013 9:03:48 PM)
    Running Repair Under System Account
    Done (3/21/2013 9:04:29 PM)

    Register System Files
    Start (3/21/2013 9:04:29 PM)
    Running Repair Under Current User Account
    Running Repair Under System Account
    Done (3/21/2013 9:04:51 PM)

    Repair WMI
    Start (3/21/2013 9:04:51 PM)
    Running Repair Under Current User Account
    Invalid Global Switch.

    Invalid Global Switch.

    Running Repair Under System Account
    Invalid Global Switch.

    Invalid Global Switch.

    Done (3/21/2013 9:06:49 PM)

    Repair Windows Firewall
    Start (3/21/2013 9:06:49 PM)
    Running Repair Under Current User Account
    The Internet Connection Sharing (ICS) service is not started.

    More help is available by typing NET HELPMSG 3521.

    The Internet Connection Sharing (ICS) service could not be started.

    The service did not report an error.

    More help is available by typing NET HELPMSG 3534.

    Running Repair Under System Account
    The Internet Connection Sharing (ICS) service is not started.

    More help is available by typing NET HELPMSG 3521.

    The Internet Connection Sharing (ICS) service could not be started.

    The service did not report an error.

    More help is available by typing NET HELPMSG 3534.

    Done (3/21/2013 9:07:17 PM)

    Repair Internet Explorer
    Start (3/21/2013 9:07:17 PM)
    Running Repair Under Current User Account
    Running Repair Under System Account
    Done (3/21/2013 9:07:25 PM)

    Repair MDAC/MS Jet
    Start (3/21/2013 9:07:25 PM)
    Running Repair Under Current User Account
    Running Repair Under System Account
    Done (3/21/2013 9:07:34 PM)

    Repair Hosts File
    Start (3/21/2013 9:07:34 PM)
    Running Repair Under System Account
    Done (3/21/2013 9:07:37 PM)

    Remove Policies Set By Infections
    Start (3/21/2013 9:07:37 PM)
    Running Repair Under Current User Account
    Running Repair Under System Account
    Done (3/21/2013 9:07:41 PM)

    Repair Icons
    Start (3/21/2013 9:07:42 PM)
    Running Repair Under System Account
    Could Not Find C:\Users\Baker\AppData\Local\IconCache.db.bak
    Could Not Find C:\Users\Baker\AppData\Local\IconCache.db
    Done (3/21/2013 9:07:44 PM)

    Repair Winsock & DNS Cache
    Start (3/21/2013 9:07:44 PM)
    Running Repair Under Current User Account
    Running Repair Under System Account
    Done (3/21/2013 9:07:57 PM)

    Repair Proxy Settings
    Start (3/21/2013 9:07:57 PM)
    Running Repair Under Current User Account
    Running Repair Under System Account
    Done (3/21/2013 9:08:02 PM)

    Repair Windows Updates
    Start (3/21/2013 9:08:02 PM)
    Running Repair Under Current User Account
    The Windows Update service is not started.

    More help is available by typing NET HELPMSG 3521.

    The system cannot find the file specified.
    Running Repair Under System Account
    The Cryptographic Services service is not started.

    More help is available by typing NET HELPMSG 3521.

    The Background Intelligent Transfer Service service is not started.

    More help is available by typing NET HELPMSG 3521.

    The Windows Update service is not started.

    More help is available by typing NET HELPMSG 3521.

    The system cannot find the file specified.
    Done (3/21/2013 9:08:19 PM)

    Repair CD/DVD Missing/Not Working
    Start (3/21/2013 9:08:19 PM)
    Done (3/21/2013 9:08:19 PM)

    Repair Volume Shadow Copy Service
    Start (3/21/2013 9:08:19 PM)
    Running Repair Under Current User Account
    The Volume Shadow Copy service is not started.

    More help is available by typing NET HELPMSG 3521.

    The Microsoft Software Shadow Copy Provider service is not started.

    More help is available by typing NET HELPMSG 3521.

    Running Repair Under System Account
    The Volume Shadow Copy service is not started.

    More help is available by typing NET HELPMSG 3521.

    The Microsoft Software Shadow Copy Provider service is not started.

    More help is available by typing NET HELPMSG 3521.

    Done (3/21/2013 9:08:24 PM)

    Repair MSI (Windows Installer)
    Start (3/21/2013 9:08:24 PM)
    Running Repair Under Current User Account
    Running Repair Under System Account
    Done (3/21/2013 9:08:33 PM)

    Repair bat Association
    Start (3/21/2013 9:08:33 PM)
    Running Repair Under Current User Account
    Running Repair Under System Account
    Done (3/21/2013 9:08:37 PM)

    Repair cmd Association
    Start (3/21/2013 9:08:37 PM)
    Running Repair Under Current User Account
    Running Repair Under System Account
    Done (3/21/2013 9:08:42 PM)

    Repair com Association
    Start (3/21/2013 9:08:42 PM)
    Running Repair Under Current User Account
    Running Repair Under System Account
    Done (3/21/2013 9:08:47 PM)

    Repair Directory Association
    Start (3/21/2013 9:08:47 PM)
    Running Repair Under Current User Account
    Running Repair Under System Account
    Done (3/21/2013 9:08:52 PM)

    Repair Drive Association
    Start (3/21/2013 9:08:52 PM)
    Running Repair Under Current User Account
    Running Repair Under System Account
    Done (3/21/2013 9:08:56 PM)

    Repair exe Association
    Start (3/21/2013 9:08:56 PM)
    Running Repair Under Current User Account
    Running Repair Under System Account
    Done (3/21/2013 9:09:01 PM)

    Repair Folder Association
    Start (3/21/2013 9:09:01 PM)
    Running Repair Under Current User Account
    Running Repair Under System Account
    Done (3/21/2013 9:09:06 PM)

    Repair inf Association
    Start (3/21/2013 9:09:06 PM)
    Running Repair Under Current User Account
    Running Repair Under System Account
    Done (3/21/2013 9:09:10 PM)

    Repair lnk (Shortcuts) Association
    Start (3/21/2013 9:09:10 PM)
    Running Repair Under Current User Account
    Running Repair Under System Account
    Done (3/21/2013 9:09:15 PM)

    Repair msc Association
    Start (3/21/2013 9:09:15 PM)
    Running Repair Under Current User Account
    Running Repair Under System Account
    Done (3/21/2013 9:09:20 PM)

    Repair reg Association
    Start (3/21/2013 9:09:20 PM)
    Running Repair Under Current User Account
    Running Repair Under System Account
    Done (3/21/2013 9:09:25 PM)

    Repair scr Association
    Start (3/21/2013 9:09:25 PM)
    Running Repair Under Current User Account
    Running Repair Under System Account
    Done (3/21/2013 9:09:29 PM)

    Repair Windows Safe Mode
    Start (3/21/2013 9:09:29 PM)
    Running Repair Under Current User Account
    Running Repair Under System Account
    Done (3/21/2013 9:09:34 PM)

    Repair Print Spooler
    Start (3/21/2013 9:09:34 PM)
    Running Repair Under Current User Account
    Running Repair Under System Account
    Done (3/21/2013 9:09:47 PM)

    Restore Important Windows Services
    Start (3/21/2013 9:09:47 PM)
    Running Repair Under Current User Account
    Running Repair Under System Account
    Done (3/21/2013 9:09:52 PM)

    Set Windows Services To Default Startup
    Start (3/21/2013 9:09:52 PM)
    Running Repair Under Current User Account
    Running Repair Under System Account
    Done (3/21/2013 9:09:57 PM)

    Cleaning up empty logs...

    All Selected Repairs Done.
    Done (3/21/2013 9:09:57 PM)
    Total Repair Time: 00:07:43


    ...YOU MUST RESTART YOUR SYSTEM...
    Running Repair Under System Account
     
  3. Baker

    Baker TS Rookie Topic Starter Posts: 32

    What should I do next?
     
  4. Broni

    Broni Malware Annihilator Posts: 47,066   +257

    How are things now?
     
  5. Baker

    Baker TS Rookie Topic Starter Posts: 32

    Internet explorer still doesn't respond. It is weird that Chrome is working OK, but IE doesn't. I've never had problems until this started. Chrome is a little laggy, but the entire system is like that now too.
     
  6. Broni

    Broni Malware Annihilator Posts: 47,066   +257

    Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

    Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

    If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

    It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

    If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
     
  7. Baker

    Baker TS Rookie Topic Starter Posts: 32

  8. Broni

    Broni Malware Annihilator Posts: 47,066   +257

  9. Broni

    Broni Malware Annihilator Posts: 47,066   +257

    I must apologize for my previous post.
    I had no intention to redirect you to BC forum.
    I simply posted wrong canned.
    I'll ask mods at BC to delete your topic.
    Hold on....
     
  10. Broni

    Broni Malware Annihilator Posts: 47,066   +257

  11. Baker

    Baker TS Rookie Topic Starter Posts: 32

    Broni, I ran the repair install as listed in the tutorial. It does not seem to have helped. I am currently installing important Windows updates. Are there other tests I can do to figure out what is wrong?
     
     
  12. Broni

    Broni Malware Annihilator Posts: 47,066   +257

    Let me know how things are when you're done with updates.
     
  13. Baker

    Baker TS Rookie Topic Starter Posts: 32

    OK, all updates have been installed. Nothing has changed with the way IE works. What is the next step?
     
  14. Broni

    Broni Malware Annihilator Posts: 47,066   +257

    Unfortunately the only other option is to reinstall Windows.
    ...or...

    In this forum, we make sure, your computer is free of malware and your computer is clean :)
    Because the access to malware forum is very limited, your best option is to create new topic about your current issue, at Windows section.
    You'll get more attention.
     
  15. Baker

    Baker TS Rookie Topic Starter Posts: 32

    OK. Thanks Broni. I appreciate the time you spent helping me.
     
  16. Broni

    Broni Malware Annihilator Posts: 47,066   +257

  17. Baker

    Baker TS Rookie Topic Starter Posts: 32

    I'm still working on this. Installing IE9 hasn't helped.
     


Add New Comment

TechSpot Members
Login or sign up for free,
it takes about 30 seconds.
You may also...


Get complete access to the TechSpot community. Join thousands of technology enthusiasts that contribute and share knowledge in our forum. Get a private inbox, upload your own photo gallery and more.