TechSpot

Internet Explorer stops and closes

By willy1164
Sep 29, 2008
  1. I have been having a problem with the delta airlines site. I have contacted them and they say no one else is having the same problem. I get Internet Explorer has encountered a problem. When I look at the details i see the Oxc0000005 error.
    If I llok at Dr Watson log this is what i see: * ERROR: Symbol file could not be found. Defaulted to export symbols for C:\WINDOWS\system32\IEFRAME.dll -
    WARNING: Stack unwind information not available. Following frames may be wrong.
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\WINDOWS\system32\IEUI.dll -
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\WINDOWS\system32\USER32.dll -
    *** ERROR: Module load completed but symbols could not be loaded for C:\Program Files\Internet Explorer\iexplore.exe
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\WINDOWS\system32\kernel32.dll -
    ChildEBP RetAddr Args to Child
    0012dd54 42fa5209 18050ec1 00040001 0012e1cc ntdll!KiFastSystemCallRet
    0012dec4 42fa49b9 91011152 0012e324 0012e214 IEFRAME!Ordinal224+0x3429
    0012e130 5dff6e81 0107c8d8 00ff23f0 0012e1cc IEFRAME!Ordinal224+0x2bd9
    0012e144 5dff6fc5 0012e1cc 0012e160 5dff6fa2 IEUI!InvalidateGadget+0x3c1
    0012e150 5dff6fa2 0012e1cc 0000000c 0012e1b8 IEUI!InvalidateGadget+0x505
    0012e160 5dff6f41 0107c8d8 0012e1cc 001215a9 IEUI!InvalidateGadget+0x4e2
    0012e1b8 5dff8382 0107c8d8 0012e1cc 00000002 IEUI!InvalidateGadget+0x481
    0012e1f0 5dff8332 0107c8d8 91011152 0012e324 IEUI!SetGadgetStyle+0x135a
    0012e224 5dff7ab7 0012e2f4 0012e324 0107c8d8 IEUI!SetGadgetStyle+0x130a
    0012e358 5dff7b0b 00000000 01071850 0107cf20 IEUI!SetGadgetStyle+0xa8f
    0012e488 5dff80ac 01071718 00000000 01071850 IEUI!SetGadgetStyle+0xae3
    0012e49c 5dff8024 0012e55c 00000000 7c8097d0 IEUI!SetGadgetStyle+0x1084
    0012e598 5dff7eda 01071850 0d011046 0012e5f8 IEUI!SetGadgetStyle+0xffc
    0012e634 5dff6b82 0000000f 00000000 00000000 IEUI!SetGadgetStyle+0xeb2
    0012e658 7e418734 00000000 0000000f 00000000 IEUI!InvalidateGadget+0xc2
    0012e684 7e418816 5dff6b37 000b026a 0000000f USER32!GetDC+0x6d
    0012e6ec 7e428ea0 00000000 5dff6b37 000b026a USER32!GetDC+0x14f
    0012e740 7e428eec 00601c28 0000000f 00000000 USER32!DefWindowProcW+0x180
    0012e768 7c90e453 0012e778 00000018 00601c28 USER32!DefWindowProcW+0x1cc
    0012e7d4 7e418a10 0012e7fc 00000000 0012e818 ntdll!KiUserCallbackDispatcher+0x13
    0012e7e4 42f9ef6a 0012e7fc 0014cc28 0014c4a0 USER32!DispatchMessageW+0xf
    0012e818 42f9ac3c 0014fb58 0012e848 42f9bcab IEFRAME!Ordinal101+0x3600
    0012e824 42f9bcab 00000000 00000000 0014cc28 IEFRAME!Ordinal300+0xfbfa
    0012e848 42f9bbf9 1e1c000a 0014cc28 00000000 IEFRAME!Ordinal101+0x341
    0012f8b8 42f9baa9 0014cc28 77f648d4 00000000 IEFRAME!Ordinal101+0x28f
    0012fae8 0040147c 001474c8 00000001 00410070 IEFRAME!Ordinal101+0x13f
    0012ff2c 00401317 00400000 00000000 000206c0 iexplore+0x147c
    0012ffc0 7c817067 00fdce70 00000018 7ffd6000 iexplore+0x1317
    0012fff0 00000000 00402e45 00000000 78746341 kernel32!RegisterWaitForInputIdle+0x49
    Can someone help. I get this same error on 5 stand alone pc's here at our office. We do alot of traveling and need this site to work.

    Thanks in advance
     
  2. Achilles_ny

    Achilles_ny TS Rookie

    Try this solution: Right Click on My Computer, Choose 'properties', Choose the 'Advanced' Tab, Click on 'Environment Variables'.

    Here create a new Variable withe the name of:

    _NT_SYMBOL_PATH

    And the Value of:

    symsrv*symsrv.dll*f:\symbols*http:* //msdl.microsoft.com/download/symb* ols

    Restart, and see what happens. If that doesn't work, you can always install Firefox 3.0 to access the Delta site until you can find a solution. Good luck.
     
  3. willy1164

    willy1164 TS Rookie Topic Starter

    No go but thanks

    Tried but did not work but thanks for trying to help.
     
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