Internet is running slower than usual

By WonderGirls
Sep 20, 2010
  1. Hi again, Broni might remember me, maybe not, Broni helped me with a MSN virus/malware.

    Anyways, I've been noticing that my Internet has been slower than ever, when I stream it's really slow, and I lag when I play my games (which never happens unless I've been on my computer for a long time). There may or may not be a virus/malware, but it's always safe to check. It could just be my router or my crappy Internet service.

    So I'll attach up my logs. GMER didn't give me a .txt file and when I ran DDS only DDS.txt came up, no Attach.txt

    Which helper/expert I get, thanks in advance.

    Attached Files:

    • DDS.txt
      File size:
      22.3 KB
    • MBAM.txt
      File size:
      893 bytes
  2. Broni

    Broni Malware Annihilator Posts: 52,898   +344

    What type of internet connection do you have?
    What's your ISP advertised speed?
    Post your numbers from here:


    Download MBRCheck to your desktop

    Double click MBRCheck.exe to run (Vista and Windows 7 users, right click and select Run as Administrator).
    It will show a black screen with some data on it.
    Enter N to exit.
    A report called MBRcheckxxxx.txt will be on your desktop
    Open this report and post its content in your next reply.


    Download OTL to your Desktop.

    • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
    • Under the Custom Scan box paste this in:

    %systemroot%\*. /mp /s
    %PROGRAMFILES%\bak. /s
    %systemroot%\system32\bak. /s
    %ALLUSERSPROFILE%\Start Menu\*.lnk /x
    %systemroot%\system32\config\systemprofile\*.dat /x
    %APPDATA%\Microsoft\Internet Explorer\Quick Launch\*.lnk /x
    %PROGRAMFILES%\Common Files\*.*
    %APPDATA%\Roaming\Microsoft\Windows\Recent\*.lnk /x
    %PROGRAMFILES%\Internet Explorer\*.tmp
    %PROGRAMFILES%\Internet Explorer\*.dat
    %USERPROFILE%\My Documents\*.exe
    %systemroot%\SECURITY\Database\*.sdb /x
    %systemroot%\Driver Cache\*.*
    %PROGRAMFILES%\Mozilla Firefox*.exe
    %ProgramFiles%\Microsoft Common\*.*
    %USERPROFILE%\Favorites\*.url /x
    %ALLUSERSPROFILE%\*.dat /x
    dir /b "%systemroot%\system32\*.exe" | find /i " " /c
    dir /b "%systemroot%\*.exe" | find /i " " /c
    %PROGRAMFILES%\Mozilla Firefox\*.dat
    %USERPROFILE%\Cookies\*.txt /x
    %systemroot%\pchealth\helpctr\System\*.exe /s
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install|LastSuccessTime /rs

    • Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows: OTL.txt and Extras.txt. These are saved in the same location as OTL.
    • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them back here.
  3. WonderGirls

    WonderGirls TS Rookie Topic Starter Posts: 46

    I have no idea what ISP is, so I'll just the two things that it looks like you want.

    I ran a speed test.


    Or this instead: (Telus Communications)

    I'll attach MBR's log.

    I'll have OTL up in a jiffy.

    Attached Files:

  4. Broni

    Broni Malware Annihilator Posts: 52,898   +344

    ISP = Internet Service Provider
    Is it cable, or DSL?
    By games, do you mean online games, or regular games?
  5. WonderGirls

    WonderGirls TS Rookie Topic Starter Posts: 46

    Sorry still don't know how to find ISP. Really bad at technology.

    I'm using cable write now, and I play online games, MMORPGs.
  6. WonderGirls

    WonderGirls TS Rookie Topic Starter Posts: 46

    Anyways OTL finished running here are the logs.

    Attached Files:

  7. Broni

    Broni Malware Annihilator Posts: 52,898   +344

    I don't see anything malicious in your logs.

    I suggest, you start a new topic in Windows/gaming forum.

    OTL Clean-Up
    Clean up with OTL:

    * Double-click OTL.exe to start the program.
    * Close all other programs apart from OTL as this step will require a reboot
    * On the OTL main screen, press the CLEANUP button
    * Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.
  8. WonderGirls

    WonderGirls TS Rookie Topic Starter Posts: 46

    Okay thanks Broni, your help is always greatly appreciated. I'm thinking it's my really crappy Internet, it's been having a few other issues with disconnecting when my sister uses wireless, I'll call them tomorrow and find out.
  9. Broni

    Broni Malware Annihilator Posts: 52,898   +344

    Could be :)
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