I guess I am not the original poster, but somehow got involved. But I will tell you, after installing, uninstalling, then reinstalling with the cd and then uninstalling SP2 again, I am much happier, plus when I called Gateway re another problem and mentioned I thought it had something to do with SP2, the tech, basically said, SP2 sucks, get rid of it!! so if that is any help? Actually, I got rid of my problem with Anti-Spy.Info 6.0.1. found it in Google, downloaded a free trial, found the answer to my problem, deleted it with one click of my finger after going thru all kinds of gymnastics previously, was so thrilled I bought the program!!!