Inactive I've had trouble with viruses, but now I think I have been keylogged
- Thread starter Justin84
- Start date
Jay Pfoutz
Posts: 4,279 +49
Hello, and welcome to TechSpot.
Please see here for the board rules and other FAQ.
Please feel free to introduce yourself, after you follow the steps below to get started.
Information
Also, include this scan:
Download AdwCleaner by Xplode onto your Desktop.
Please feel free to introduce yourself, after you follow the steps below to get started.
Information
- From this point on, please do not make any more changes to your computer; such as install/uninstall programs, use special fix tools, delete files, edit the registry, etc. - unless advised by a malware removal helper.
- Please do not ask for help elsewhere (in this site or other sites). Doing so can result in system changes, which may not show up in the logs you post.
- If you have already asked for help somewhere, please post the link to the topic you were helped.
- We try our best to reply quickly, but for any reason we do not reply in two days, please reply to this topic with the word BUMP!
- Lastly, keep in mind that we are volunteers, so you do not have to pay for malware removal. Persist in this topic until its close, and your computer is declared clean.
Also, include this scan:
Download AdwCleaner by Xplode onto your Desktop.
- Double click on AdwCleaner.exe to run the tool.
- Click on Delete.
- A logfile will automatically open after the scan has finished.
- Please post the content of that logfile in your reply.
- You can find the logfile at C:\AdwCleaner[Rn].txt as well - n is the order number.
Jay Pfoutz
Posts: 4,279 +49
Good. Now the other few steps, please: https://www.techspot.com/community/...lware-preliminary-removal-instructions.58138/
I had MBAM on the computer already and ran another scan with it, it found nothing. I installed Microsoft Security Essentials and it found nothing. These two were ran after I ran Adwcleaner and apparantly this program found things and deleted them. Ill post it below. I have never used this program before, so I'm assuming the fact that it deleted things meant I was infected.
# AdwCleaner v2.004 - Logfile created 10/08/2012 at 12:26:44
# Updated 06/10/2012 by Xplode
# Operating system : Microsoft Windows XP Service Pack 2 (64 bits)
# User : Administrator - JUSTIN-6I7OC7BJ
# Boot Mode : Normal
# Running from : C:\Documents and Settings\Administrator\Local Settings\Temporary Internet Files\Content.IE5\Y3V8B3AW\adwcleaner[1].exe
# Option [Delete]
***** [Services] *****
***** [Files / Folders] *****
Folder Deleted : C:\Documents and Settings\Administrator\Application Data\PriceGong
Folder Deleted : C:\Documents and Settings\Administrator\Local Settings\Application Data\Conduit
***** [Registry] *****
Key Deleted : HKCU\Software\Conduit
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{201F27D4-3704-41D6-89C1-AA35E39143ED}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{3041D03E-FD4B-44E0-B742-2D9B88305F98}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{201F27D4-3704-41D6-89C1-AA35E39143ED}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{3041D03E-FD4B-44E0-B742-2D9B88305F98}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{9D425283-D487-4337-BAB6-AB8354A81457}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKCU\Software\PriceGong
Key Deleted : HKCU\Software\Zugo
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}
Key Deleted : HKLM\Software\AskBarDis
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT2269050
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{9C049BA6-EA47-4AC3-AED6-A66D8DC9E1D8}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{9D425283-D487-4337-BAB6-AB8354A81457}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{9D425283-D487-4337-BAB6-AB8354A81457}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}]
Value Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar [{9D425283-D487-4337-BAB6-AB8354A81457}]
***** [Internet Browsers] *****
-\\ Internet Explorer v8.0.6001.18702
[OK] Registry is clean.
*************************
AdwCleaner[S1].txt - [3207 octets] - [08/10/2012 12:26:44]
########## EOF - C:\AdwCleaner[S1].txt - [3267 octets] ##########
# AdwCleaner v2.004 - Logfile created 10/08/2012 at 12:26:44
# Updated 06/10/2012 by Xplode
# Operating system : Microsoft Windows XP Service Pack 2 (64 bits)
# User : Administrator - JUSTIN-6I7OC7BJ
# Boot Mode : Normal
# Running from : C:\Documents and Settings\Administrator\Local Settings\Temporary Internet Files\Content.IE5\Y3V8B3AW\adwcleaner[1].exe
# Option [Delete]
***** [Services] *****
***** [Files / Folders] *****
Folder Deleted : C:\Documents and Settings\Administrator\Application Data\PriceGong
Folder Deleted : C:\Documents and Settings\Administrator\Local Settings\Application Data\Conduit
***** [Registry] *****
Key Deleted : HKCU\Software\Conduit
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{201F27D4-3704-41D6-89C1-AA35E39143ED}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{3041D03E-FD4B-44E0-B742-2D9B88305F98}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{201F27D4-3704-41D6-89C1-AA35E39143ED}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{3041D03E-FD4B-44E0-B742-2D9B88305F98}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{9D425283-D487-4337-BAB6-AB8354A81457}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKCU\Software\PriceGong
Key Deleted : HKCU\Software\Zugo
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}
Key Deleted : HKLM\Software\AskBarDis
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT2269050
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{9C049BA6-EA47-4AC3-AED6-A66D8DC9E1D8}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{9D425283-D487-4337-BAB6-AB8354A81457}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{9D425283-D487-4337-BAB6-AB8354A81457}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}]
Value Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar [{9D425283-D487-4337-BAB6-AB8354A81457}]
***** [Internet Browsers] *****
-\\ Internet Explorer v8.0.6001.18702
[OK] Registry is clean.
*************************
AdwCleaner[S1].txt - [3207 octets] - [08/10/2012 12:26:44]
########## EOF - C:\AdwCleaner[S1].txt - [3267 octets] ##########
Jay Pfoutz
Posts: 4,279 +49
Okay, we'll look here...A deeper look please...
ComboFix scan
Please download ComboFix
by sUBs
From BleepingComputer.com
Please save the file to your Desktop.
Important information about ComboFix
After the download:
Safe Mode:
If you still cannot get ComboFix to run, try booting into Safe Mode, and run it there.
(To boot into Safe Mode, tap F8 after BIOS, and just before the Windows
logo appears. A list of options will appear, select "Safe Mode.")
Re-downloading:
If this doesn't work either, try the same method (above method), but try to download it again, except name
ComboFix.exe to iexplore.exe, explorer.exe, or winlogon.exe.
Malware is known for blocking all "user" processes, except for its whitelist of system important processes such as iexplore.exe, explorer.exe, winlogon.exe.
NOTE: If you encounter a message "illegal operation attempted on registry key that has been marked for deletion" and no programs will run - please just reboot and that will resolve that error.
ComboFix scan
Please download ComboFix
From BleepingComputer.com
Please save the file to your Desktop.
Important information about ComboFix
After the download:
- Close any open browsers.
- Very Important: Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results". Please visit here if you don't know how.
- WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
- Please do not attempt to re-connect your machine back to the Internet until ComboFix has completely finished.
- If there is no Internet connection after running ComboFix, then restart your computer to restore back your connection.
- Double click on ComboFix.exe & follow the prompts.
- When ComboFix finishes, it will produce a report for you.
- Please post the report, which will launch or be found at "C:\Combo-Fix.txt" in your next reply.
Safe Mode:
If you still cannot get ComboFix to run, try booting into Safe Mode, and run it there.
(To boot into Safe Mode, tap F8 after BIOS, and just before the Windows
logo appears. A list of options will appear, select "Safe Mode.")
Re-downloading:
If this doesn't work either, try the same method (above method), but try to download it again, except name
ComboFix.exe to iexplore.exe, explorer.exe, or winlogon.exe.
Malware is known for blocking all "user" processes, except for its whitelist of system important processes such as iexplore.exe, explorer.exe, winlogon.exe.
NOTE: If you encounter a message "illegal operation attempted on registry key that has been marked for deletion" and no programs will run - please just reboot and that will resolve that error.
Jay Pfoutz
Posts: 4,279 +49
Sorry that happened. Please do the following:
RogueKiller Scan
All RKreport.txt text files located on your desktop.
TDSSKiller Scan
Please download and run TDSSKiller to your desktop as outlined below:
Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.
For Windows XP, double-click to start.
For Vista or Windows 7, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.
-------------------------
Check the boxes beside Verify Driver Digital Signature and Detect TDLFS file system, then click OK.
------------------------
Click the Start Scan button.
-----------------------
If a suspicious object is detected, the default action will be Skip, click on Continue
If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose
Skip and click on Continue
----------------------
If malicious objects are found, they will show in the Scan results and offer three (3) options.
Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.
Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.
--------------------
A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste its contents on your next reply.
Sometimes these logs can be very large, in that case please attach it or zip it up and attach it.
-------------------
Here's a summary of what to do if you would like to print it out:
If a suspicious object is detected, the default action will be Skip, click on Continue
If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose
Skip and click on Continue
If malicious objects are found, they will show in the Scan results and offer three (3) options.
Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.
Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.
RogueKiller Scan
- Download RogueKiller and save it on your desktop.
- Quit all programs
- Start RogueKiller.exe.
- Wait until Prescan has finished ...
- Click on Scan
- Wait for the end of the scan.
- The report has been created on the desktop.
- Click on the Delete button.
- The report has been created on the desktop.
- Next click on the ShortcutsFix
- The report has been created on the desktop.
All RKreport.txt text files located on your desktop.
TDSSKiller Scan
Please download and run TDSSKiller to your desktop as outlined below:
Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.
For Windows XP, double-click to start.
For Vista or Windows 7, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.
-------------------------
Check the boxes beside Verify Driver Digital Signature and Detect TDLFS file system, then click OK.
------------------------
Click the Start Scan button.
-----------------------
If a suspicious object is detected, the default action will be Skip, click on Continue
If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose
Skip and click on Continue
----------------------
If malicious objects are found, they will show in the Scan results and offer three (3) options.
Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.
Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.
--------------------
A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste its contents on your next reply.
Sometimes these logs can be very large, in that case please attach it or zip it up and attach it.
-------------------
Here's a summary of what to do if you would like to print it out:
If a suspicious object is detected, the default action will be Skip, click on Continue
If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose
Skip and click on Continue
If malicious objects are found, they will show in the Scan results and offer three (3) options.
Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.
Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.
Jay Pfoutz
Posts: 4,279 +49
Hello, are you still with us? Please update us with the state of your situation, so we know how to continue from here.
We'd still like to help. Topic marked inactive, until your return.
We'd still like to help. Topic marked inactive, until your return.
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