I was having pop-up messages indicating I had infections (trojans and warms) from a program I was unaware was on my computer.
I went through the 8-step process. I will be honest, though I really didn't understand the second part of step 2 so I may not have completed this correctly. I did disable my real time monitoring program but to be honest, I have no idea what the file sharing programs are.
Needless to say, I have attached all of the requested logs. I am not very knowlegeable about computer issues......just as an fyi. A little hand holding is greatly appreciated.
Thanks,
KNew
I went through the 8-step process. I will be honest, though I really didn't understand the second part of step 2 so I may not have completed this correctly. I did disable my real time monitoring program but to be honest, I have no idea what the file sharing programs are.
Needless to say, I have attached all of the requested logs. I am not very knowlegeable about computer issues......just as an fyi. A little hand holding is greatly appreciated.
Thanks,
KNew