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[Solved] Just contracted XP Home Security 2011... please help with removal

Discussion in 'Virus and Malware Removal' started by uber_beetle, May 14, 2011.

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  1. uber_beetle Newcomer, in training

    The missing OTL log... (just re-ran it to be sure)

    All processes killed
    ========== OTL ==========
    HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings\\ProxyOverride| /E : value set successfully!
    HKU\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings\\ProxyOverride| /E : value set successfully!
    HKU\S-1-5-21-1644491937-1563985344-839522115-1003\Software\Microsoft\Windows\CurrentVersion\Internet Settings\\ProxyOverride| /E : value set successfully!
    File move failed. C:\Documents and Settings\Terry\Start Menu\Programs\Startup\V CAST Media Monitor.lnk scheduled to be moved on reboot.
    Registry value HKEY_USERS\S-1-5-21-1644491937-1563985344-839522115-1003\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\\ not found.
    Starting removal of ActiveX control {31435657-9980-0010-8000-00AA00389B71}
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{31435657-9980-0010-8000-00AA00389B71}\ not found.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{31435657-9980-0010-8000-00AA00389B71}\ not found.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{31435657-9980-0010-8000-00AA00389B71}\ not found.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{31435657-9980-0010-8000-00AA00389B71}\ not found.
    Starting removal of ActiveX control {33564D57-0000-0010-8000-00AA00389B71}
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{33564D57-0000-0010-8000-00AA00389B71}\ not found.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{33564D57-0000-0010-8000-00AA00389B71}\ not found.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{33564D57-0000-0010-8000-00AA00389B71}\ not found.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{33564D57-0000-0010-8000-00AA00389B71}\ not found.
    File Animation Java Classes file://C:\WINDOWS\Java\classes\dajava.cab not found.
    Starting removal of ActiveX control DirectAnimation Java Classes
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\DirectAnimation Java Classes\ not found.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\DirectAnimation Java Classes\ not found.
    File oft XML Parser for Java file://C:\WINDOWS\Java\classes\xmldso.cab not found.
    Starting removal of ActiveX control Microsoft XML Parser for Java
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\Microsoft XML Parser for Java\ not found.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\Microsoft XML Parser for Java\ not found.
    File C:\Documents and Settings\Terry\Local Settings\Application Data\35167750x7sg4jfxvc404ek86gs3u382721 not found.
    File C:\Documents and Settings\All Users\Application Data\35167750x7sg4jfxvc404ek86gs3u382721 not found.
    Folder C:\Documents and Settings\All Users\Application Data\Viewpoint\ not found.
    Unable to delete ADS C:\Documents and Settings\All Users\Application Data\TEMP:359B3BDA .
    ========== SERVICES/DRIVERS ==========
    ========== REGISTRY ==========
    Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\McAfeeAntiVirus\\DisableMonitoring deleted successfully.
    Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\McAfeeFirewall\\DisableMonitoring deleted successfully.
    ========== FILES ==========
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: Administrator
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: Administrator.COMPUTATOR
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: Administrator.COMPUTATOR.000
    ->Temporary Internet Files folder emptied: 0 bytes

    User: Administrator.COMPUTATOR.001
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: Administrator.COMPUTATOR.002
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: All Users

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: LocalService
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 33170 bytes
    ->Flash cache emptied: 0 bytes

    User: LocalService.NT AUTHORITY
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: LocalService.NT AUTHORITY.000
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: NetworkService
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 33170 bytes
    ->Flash cache emptied: 0 bytes

    User: NetworkService.NT AUTHORITY
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: NetworkService.NT AUTHORITY.000
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: Terry
    ->Temp folder emptied: 62232 bytes
    ->Temporary Internet Files folder emptied: 281976 bytes
    ->Java cache emptied: 0 bytes
    ->FireFox cache emptied: 82298839 bytes
    ->Google Chrome cache emptied: 0 bytes
    ->Flash cache emptied: 2205 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32\dllcache .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 16384 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 94777097 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 33170 bytes
    RecycleBin emptied: 0 bytes

    Total Files Cleaned = 169.00 mb


    [EMPTYFLASH]

    User: Administrator

    User: Administrator.COMPUTATOR

    User: Administrator.COMPUTATOR.000

    User: Administrator.COMPUTATOR.001

    User: Administrator.COMPUTATOR.002

    User: All Users

    User: Default User
    ->Flash cache emptied: 0 bytes

    User: LocalService
    ->Flash cache emptied: 0 bytes

    User: LocalService.NT AUTHORITY

    User: LocalService.NT AUTHORITY.000

    User: NetworkService
    ->Flash cache emptied: 0 bytes

    User: NetworkService.NT AUTHORITY

    User: NetworkService.NT AUTHORITY.000

    User: Terry
    ->Flash cache emptied: 0 bytes

    Total Flash Files Cleaned = 0.00 mb


    OTL by OldTimer - Version 3.2.22.3 log created on 05292011_133356

    Files\Folders moved on Reboot...
    File\Folder C:\Documents and Settings\Terry\Start Menu\Programs\Startup\V CAST Media Monitor.lnk not found!

    Registry entries deleted on Reboot...
    uber_beetle, May 29, 2011
    #21

  2. uber_beetle Newcomer, in training

    McAfee is still here... being involved in everything, offering it's opinion on every webpage I visit, yet sitting idly by while I picked up the xp home security 2011. It's worthless, but it's still here. =)


    Now as for Firefox and T-Bird... that's a different issue -

    I can't update them... if they update past where they are now, they won't run. As in, the icon appears, and when you click it, the computer pauses for a moment... and then goes on as if it decided I didn't really want to do that anyway. =)

    Not to tie you up in new annoying issues, but since you asked... do you have any experience solving that sort of a problem?
    uber_beetle, May 29, 2011
    #22

  3. Broni Malware Annihilator

    Broni, May 29, 2011
    #23

  4. Broni Malware Annihilator

    Still with me?
    Broni, Jun 3, 2011
    #24

  5. uber_beetle Newcomer, in training

    ESET: No threats.
    uber_beetle, Jun 6, 2011
    #25

  6. Broni Malware Annihilator

    Your computer is clean [IMG]

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

    Run OTL

    • Under the Custom Scans/Fixes box at the bottom, paste in the following:

    Code:
    :OTL
:Commands
[purity]
[emptytemp]
[EMPTYFLASH]
[CLEARALLRESTOREPOINTS]
[Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • Post resulting log.

    2. Now, we'll remove all tools, we used during our cleaning process

    Clean up with OTL:

    • Double-click OTL.exe to start the program.
    • Close all other programs apart from OTL as this step will require a reboot
    • On the OTL main screen, press the CLEANUP button
    • Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    3. Make sure, Windows Updates are current.

    4. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    7. Run Temporary File Cleaner (TFC) weekly.

    8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    10. Run defrag at your convenience.

    11. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

    12. Please, let me know, how your computer is doing.
    Broni, Jun 6, 2011
    #26

  7. uber_beetle Newcomer, in training

    All processes killed
    ========== OTL ==========
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: Administrator
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: Administrator.COMPUTATOR
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: Administrator.COMPUTATOR.000
    ->Temporary Internet Files folder emptied: 0 bytes

    User: Administrator.COMPUTATOR.001
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: Administrator.COMPUTATOR.002
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: All Users

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: LocalService
    ->Temp folder emptied: 65984 bytes
    ->Temporary Internet Files folder emptied: 33170 bytes
    ->Flash cache emptied: 0 bytes

    User: LocalService.NT AUTHORITY
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: LocalService.NT AUTHORITY.000
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: NetworkService
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 33170 bytes
    ->Flash cache emptied: 0 bytes

    User: NetworkService.NT AUTHORITY
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: NetworkService.NT AUTHORITY.000
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: Terry
    ->Temp folder emptied: 83900216 bytes
    ->Temporary Internet Files folder emptied: 576939 bytes
    ->Java cache emptied: 0 bytes
    ->FireFox cache emptied: 61951957 bytes
    ->Google Chrome cache emptied: 0 bytes
    ->Flash cache emptied: 3481 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 1147392 bytes
    %systemroot%\System32\dllcache .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 851471 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 0 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 33170 bytes
    RecycleBin emptied: 8479771 bytes

    Total Files Cleaned = 150.00 mb


    [EMPTYFLASH]

    User: Administrator

    User: Administrator.COMPUTATOR

    User: Administrator.COMPUTATOR.000

    User: Administrator.COMPUTATOR.001

    User: Administrator.COMPUTATOR.002

    User: All Users

    User: Default User
    ->Flash cache emptied: 0 bytes

    User: LocalService
    ->Flash cache emptied: 0 bytes

    User: LocalService.NT AUTHORITY

    User: LocalService.NT AUTHORITY.000

    User: NetworkService
    ->Flash cache emptied: 0 bytes

    User: NetworkService.NT AUTHORITY

    User: NetworkService.NT AUTHORITY.000

    User: Terry
    ->Flash cache emptied: 0 bytes

    Total Flash Files Cleaned = 0.00 mb

    Restore points cleared and new OTL Restore Point set!

    OTL by OldTimer - Version 3.2.22.3 log created on 06072011_055011

    Files\Folders moved on Reboot...

    Registry entries deleted on Reboot...
    uber_beetle, Jun 7, 2011
    #27

  8. Broni Malware Annihilator

    Whenever ready....
    Broni, Jun 7, 2011
    #28

  9. uber_beetle Newcomer, in training

    Computer's doing fine. =) I'm following your maintenance suggestions and seeing how it goes. Thank you for the info about how to fix Firefox... whatever the issue was, was preventing Firefox and Thunderbird from updating.
    uber_beetle, Jun 8, 2011
    #29

  10. Broni Malware Annihilator

    Way to go!! [IMG]
    Good luck and stay safe :)
    Broni, Jun 8, 2011
    #30
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