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Laptop fear

Discussion in 'Mobile Computing' started by bobby123, Aug 30, 2008.

  1. kimsland Ex-TechSpotter Posts: 18,353

    Because there are many software tools (both from Dos and also in Windows) for testing Hardware (that is not obvious)
    Also the ultimate test should surely be, Does Windows work?

    That is why
  2. bobby123 Newcomer, in training Posts: 391

    Ok got some news finally.

    They said that I can have a new laptop as my old laptop can't be fixed. I didn't go to get it by the way, my brother did. Now what will they do with my old laptop then and hd in it?
  3. kimsland Ex-TechSpotter Posts: 18,353

    Usually they'll wipe the Harddrive, really no ones interested in users stuff (anything can be found at Google)
    But you should really ask them what does happen

    Also thanks for the update :grinthumb
  4. bobby123 Newcomer, in training Posts: 391

    Yeah well I could ask them to give me the hd back right? they will wipe the hard drive but then where will that hd go? will they use it for another model
  5. kimsland Ex-TechSpotter Posts: 18,353

    Oh, I see
    No the warranty is for replacement or change-over, not extra parts
    It'll probably go to Asia somewhere
  6. bobby123 Newcomer, in training Posts: 391

    yeah but i paid for the previous hd part no?
     
  7. kimsland Ex-TechSpotter Posts: 18,353

    There may be some confusion what you paid for

    1 Harddrive? or 2
    1 warranty

    If you paid for 1 Harddrive and you are using warranty, then it's replacement only (not extra)

    You can call them to confirm all this
  8. bobby123 Newcomer, in training Posts: 391

    Well I am on about the hd drive which was in my laptop so I am assuming thats one. Ok lets just say that they don't give extra parts, can they use my hd in another machine?
  9. kimsland Ex-TechSpotter Posts: 18,353

    You know what, it is unknown what they do with a warranty part (ie it isn't new anymore) At a guess, I would say all warranty returns are auctioned off somewhere, or they are pulled to bits, probably not though.

    These types of questions are needed to be answered by them.
    Mind you if you are concerned about private data on your harddrive, I understand your concern (whatever it may be) But again, no one cares about any of this data, the drive will be wiped clean, then disposed of somehow.

    That's my guess :confused:
  10. bobby123 Newcomer, in training Posts: 391

    hmm true I was just wondering if the hd is recycled or whether they use it on another machine to save them the cost of buying a new one for a new laptop.
  11. kimsland Ex-TechSpotter Posts: 18,353

    As you have basically asked this twice (at least) now, I need to make this perfectly clear.

    No manufacture selling new computers, will ever sell a new computer with a used Harddrive in it (even if the Harddrive was only 1 day old, used in another computer)
    This would be outrageous, and easily found the history of its usage through its s/n, which is written on the disk not just on the label, but low low level digitally written to the drive. Only the manufacture can wipe this info.

    Now in saying that, they may sell the harddrive at auction (faulty, second hand parts) Which then may be used in someone's computer, of which that new owner may try to recover old data from the drive. So there still may be a issue, especially with any found data.

    In this case the manufacture would be at fault, not you! As they were the ones that suppoedly wiped it, then sold it on. Not your fault what they find
    Unless you are concerned about your own private data (credit card numbers etc) This would then be your concern. Note: this hypothetical of recovering your old data is extremely unlikely, and again the warranty manufacture would be at fault.

    If it helps at all, I have never heard of such a possibility (from going through warranty that is) happening ever, this includes the last 25years! of history.
  12. bobby123 Newcomer, in training Posts: 391

    I understand now. I would rather it wasn't auctioned though. If the hd is wiped, it is still possible to regain data. It is good to know this hasnt't happened in 25 years though :D

    I am going to ring them tommorow, should I just say can I have it back and don't auction?
  13. bobby123 Newcomer, in training Posts: 391

    I have been told that the hd hasn't been wiped and I can get it back so I am going to do that :D. Wonder why they couldn't fix the laptop then.