TechSpot

Laptop is freezing.

Solved
By familyman14
Feb 16, 2013
Topic Status:
Not open for further replies.
  1. familyman14

    familyman14 TS Enthusiast Topic Starter Posts: 184

    Hi, of course I got called to work today. I just tried to DL the 1st step on his comp but it froze before it finished. Can I flashdrive it?
  2. familyman14

    familyman14 TS Enthusiast Topic Starter Posts: 184

    Here it is I think.

    Attached Files:

  3. familyman14

    familyman14 TS Enthusiast Topic Starter Posts: 184

    Second file.

    Attached Files:

  4. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,286   +49

    When was the last time CPU cooling change (Arctic Silver/thermal paste) was done?
  5. familyman14

    familyman14 TS Enthusiast Topic Starter Posts: 184

    As far as I know never. It is fairly new. Was purchased in August. Had to have the hard drive replaced in November by geek squad/best buy. It was still under warrenty. Does CPU cooling fail on new computers? If not do you think the store should cover it for going so soon like the hard drive?
  6. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,286   +49

    It's just the CPU is heating up a bit much, 60 degrees celsius, which is just above average. It's not too hot, but sometimes the manufacturer, especially with quad-core processors, commonly don't put enough thermal paste on the processor. In result, it causes it to heat up a lot more.

    The only other thing to check, before I make that diagnosis, is to look at the background of the operating system...

    SVCHOST.exe diagnostics

    Download and run my SVCHOST Diag tool, please.

    Post the log from it when it launches.


    Also, download and run this tool: http://www.tweaking.com/content/page/tweaking_com_svchost_exe_lookup_tool.html
  7. familyman14

    familyman14 TS Enthusiast Topic Starter Posts: 184

    Laptop didn't want me to run it. I ran it and it said press any key to continue. . . Then said the operation completed succesfully. Thats it no log.
  8. familyman14

    familyman14 TS Enthusiast Topic Starter Posts: 184

    Bah,,, found it

    Attached Files:

    • svc.txt
      File size:
      9.5 KB
      Views:
      2
  9. familyman14

    familyman14 TS Enthusiast Topic Starter Posts: 184

    On second step Total services: 0 Total svchost running: 0 Combined memory used by all svchost: 00:00 MB
  10. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,286   +49

  11. familyman14

    familyman14 TS Enthusiast Topic Starter Posts: 184

    I uninstalled avira and kept avast. However, I only DL'ed avast after the freezing started because when my kid told me about it I tried running avira and a msg stated that it expired.
    The computer is still freezing.
    I am leaving for nite shift work will check back in the morning.
     
  12. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,286   +49

    What are some of the activities that the computer is used for?

    Explain some in depth about the use of the PC. Also, when you bought it. What it started acting like when it began freezing..including any sounds, graphics changes, etc.
  13. familyman14

    familyman14 TS Enthusiast Topic Starter Posts: 184

    Mostly used for game play ( Steam ), youtube and sites like Deviant art. When purchased it was fast had no issues. Then the hard drive fried and was replaced and was fine until we had a power outage due to winter storm and after is when the freezing started.
  14. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,286   +49

    That's clearance for me to return it and tell them about the issue. If it's under warranty, you may be covered.
  15. familyman14

    familyman14 TS Enthusiast Topic Starter Posts: 184

    Ok Thank you for your time.
  16. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,286   +49

    You're welcome. Let me know what they say if you want to.
  17. familyman14

    familyman14 TS Enthusiast Topic Starter Posts: 184

  18. familyman14

    familyman14 TS Enthusiast Topic Starter Posts: 184

    It's the hard drive again. This is the second time on the same laptop.
  19. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,286   +49

    That sucks. Hope the new one works out. :p

    Shall I mark this solved?
  20. familyman14

    familyman14 TS Enthusiast Topic Starter Posts: 184

    Yes. Thank You for your help.
  21. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,286   +49

    You're welcome. Topic solved. :D
Topic Status:
Not open for further replies.


Add New Comment

TechSpot Members
Login or sign up for free,
it takes about 30 seconds.
You may also...


Get complete access to the TechSpot community. Join thousands of technology enthusiasts that contribute and share knowledge in our forum. Get a private inbox, upload your own photo gallery and more.