Solved Laptop is freezing.

[familyman14]

Hi, of course I got called to work today. I just tried to DL the 1st step on his comp but it froze before it finished. Can I flashdrive it?

 

[familyman14]

Here it is I think.

 

[familyman14]

Second file.

 

[Jay Pfoutz]

When was the last time CPU cooling change (Arctic Silver/thermal paste) was done?

 

[familyman14]

As far as I know never. It is fairly new. Was purchased in August. Had to have the hard drive replaced in November by geek squad/best buy. It was still under warrenty. Does CPU cooling fail on new computers? If not do you think the store should cover it for going so soon like the hard drive?

 

[Jay Pfoutz]

It's just the CPU is heating up a bit much, 60 degrees celsius, which is just above average. It's not too hot, but sometimes the manufacturer, especially with quad-core processors, commonly don't put enough thermal paste on the processor. In result, it causes it to heat up a lot more.

The only other thing to check, before I make that diagnosis, is to look at the background of the operating system...

SVCHOST.exe diagnostics

Download and run my SVCHOST Diag tool, please.

Post the log from it when it launches.


Also, download and run this tool: http://www.tweaking.com/content/page/tweaking_com_svchost_exe_lookup_tool.html

 

[familyman14]

Laptop didn't want me to run it. I ran it and it said press any key to continue. . . Then said the operation completed succesfully. Thats it no log.

 

[familyman14]

Bah,,, found it

 

[familyman14]

On second step Total services: 0 Total svchost running: 0 Combined memory used by all svchost: 00:00 MB

 

[Jay Pfoutz]

Alrighty...let's try to remove one of the two antivirus programs running: Avira Free or Avast Free.

Once done, let me know if the freezing continues.

Avast uninstall utility: http://www.avast.com/uninstall-utility
Avira uninstall utility: http://www.avira.com/en/support-download-avira-antivir-removal-tool/product/

 

[familyman14]

I uninstalled avira and kept avast. However, I only DL'ed avast after the freezing started because when my kid told me about it I tried running avira and a msg stated that it expired.
The computer is still freezing.
I am leaving for nite shift work will check back in the morning.

 

[Jay Pfoutz]

What are some of the activities that the computer is used for?

Explain some in depth about the use of the PC. Also, when you bought it. What it started acting like when it began freezing..including any sounds, graphics changes, etc.

 

[familyman14]

Mostly used for game play ( Steam ), youtube and sites like Deviant art. When purchased it was fast had no issues. Then the hard drive fried and was replaced and was fine until we had a power outage due to winter storm and after is when the freezing started.

 

[Jay Pfoutz]

That's clearance for me to return it and tell them about the issue. If it's under warranty, you may be covered.

 

[familyman14]

Ok Thank you for your time.

 

[Jay Pfoutz]

You're welcome. Let me know what they say if you want to.

 

[familyman14]

I will.

 

[familyman14]

It's the hard drive again. This is the second time on the same laptop.

 

[Jay Pfoutz]

That sucks. Hope the new one works out.

Shall I mark this solved?

 

[familyman14]

Yes. Thank You for your help.

 

[Jay Pfoutz]

You're welcome. Topic solved.