Laptop problems and infected rootkits

By Lauraneads
Oct 17, 2012
  1. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,283   +49

    Please reboot to Safe Mode with Networking (tap the F8 key just before Windows starts to load and select the Safe Mode with Networking option from the menu).

    See if the problem occurs there.

    Try to do the Windows Repair, if you can.
  2. Lauraneads

    Lauraneads TS Rookie Topic Starter Posts: 17

    I have rebooted in safe mode but I restart on step 2 of the windows repair my laptop freezes and then reboots itself
  3. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,283   +49

    1. Download - Pre-Compiled Bootable ISO (.zip)
    2. Unzip downloaded memtest86 file.
    3. Inside, you'll find memtest86 -....iso file.
    4. Download, and install ImgBurn:
    5. Insert blank CD into your CD drive.
    6. Open ImgBurn, and click on Write image file to disc
    7. Click on Browse for a file... icon:


    8. Locate memtest86 -....iso file, and click Open button.
    9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:


    10. Once the CD is created, boot from it, and memtest will automatically start to run.

    The running program will look something like this depending on the size and number of ram modules installed:


    It's recommended to run 5-6 passes. Each pass contains very same

    8 tests.

    This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.


    The following image is the test results area:


    The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.
  4. Lauraneads

    Lauraneads TS Rookie Topic Starter Posts: 17

    How do I reboot from the cd?
  5. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,283   +49

    When Windows boots up, press F12 immediately, and select the CD/DVD drive.

    Otherwise, you'd press F2 to access Setup/BIOS, and change the boot order to make CD/DVD Drive the first in the list.

    If you need me to point you to a tutorial, I'd be more than happy.

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