Solved Laptop slow to load, most programs unresponsive when openend, plugins & script crashes/errors.

[K2014]

All processes killed
========== OTL ==========
HKU\S-1-5-21-4045876040-1509386183-1630136260-1001\Software\Microsoft\Windows\CurrentVersion\Internet Settings\\ProxyOverride| /E : value set successfully!
64bit-Registry key HKEY_LOCAL_MACHINE\Software\MozillaPlugins\@adobe.com/FlashPlayer\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\Software\MozillaPlugins\@microsoft.com/WLPG,version=15.4.3502.0922\ deleted successfully.
64bit-Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{DBC80044-A445-435b-BC74-9C25C1C588A9}\ deleted successfully.
64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{DBC80044-A445-435b-BC74-9C25C1C588A9}\ not found.
Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\\ deleted successfully.
64bit-Registry key HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\MenuExt\E&xport to Microsoft Excel\ deleted successfully.
64bit-Registry key HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\MenuExt\Google Sidewiki...\ deleted successfully.
64bit-Registry key HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\MenuExt\Se&nd to OneNote\ deleted successfully.
Registry key HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\MenuExt\E&xport to Microsoft Excel\ not found.
Registry key HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\MenuExt\Google Sidewiki...\ not found.
Registry key HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\MenuExt\Se&nd to OneNote\ not found.
========== SERVICES/DRIVERS ==========
========== REGISTRY ==========
========== FILES ==========
File\Folder C:\FRST not found.
========== COMMANDS ==========

[EMPTYTEMP]

User: All Users

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 67 bytes
->Flash cache emptied: 56475 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Krishan
->Temp folder emptied: 2542005 bytes
->Temporary Internet Files folder emptied: 2759907 bytes
->Java cache emptied: 7517834 bytes
->FireFox cache emptied: 448750224 bytes
->Google Chrome cache emptied: 74712784 bytes
->Apple Safari cache emptied: 58013696 bytes
->Flash cache emptied: 3149610 bytes

User: Mcx1-KRISHAN-VAIO
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 67 bytes
->Flash cache emptied: 56475 bytes

User: Public
->Temp folder emptied: 0 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 583155 bytes
%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 150402 bytes
%systemroot%\sysnative\config\systemprofile\AppData\LocalLow\Sun\Java\Deployment folder emptied: 768 bytes
RecycleBin emptied: 0 bytes

Total Files Cleaned = 571.00 mb


[EMPTYJAVA]

User: All Users

User: Default

User: Default User

User: Krishan
->Java cache emptied: 0 bytes

User: Mcx1-KRISHAN-VAIO

User: Public

Total Java Files Cleaned = 0.00 mb


[EMPTYFLASH]

User: All Users

User: Default
->Flash cache emptied: 0 bytes

User: Default User
->Flash cache emptied: 0 bytes

User: Krishan
->Flash cache emptied: 0 bytes

User: Mcx1-KRISHAN-VAIO
->Flash cache emptied: 0 bytes

User: Public

Total Flash Files Cleaned = 0.00 mb


OTL by OldTimer - Version 3.2.69.0 log created on 06092014_144634

Files\Folders moved on Reboot...
C:\Users\Krishan\AppData\Local\Temp\FXSAPIDebugLogFile.txt moved successfully.

PendingFileRenameOperations files...

Registry entries deleted on Reboot...

 

[K2014]

Results of screen317's Security Check version 0.99.84
Windows 7 x64 (UAC is enabled)
Out of date service pack!!
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
Kaspersky Internet Security
Antivirus up to date!
`````````Anti-malware/Other Utilities Check:`````````
Java 7 Update 45
Java version out of Date!
Adobe Flash Player 13.0.0.214
Adobe Reader 10.1.10 Adobe Reader out of Date!
Mozilla Firefox (29.0.1)
Google Chrome 35.0.1916.114
````````Process Check: objlist.exe by Laurent````````
Malwarebytes Anti-Malware mbamservice.exe
Malwarebytes Anti-Malware mbam.exe
Malwarebytes Anti-Malware mbamscheduler.exe
Kaspersky Lab Kaspersky Internet Security 2012 avp.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 8%
````````````````````End of Log``````````````````````

 

[K2014]

Farbar Service Scanner Version: 21-05-2014
Ran by Krishan (administrator) on 09-06-2014 at 15:08:17
Running from "C:\Users\Krishan\Desktop"
Microsoft Windows 7 Home Premium (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============

Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys
[2013-07-11 17:35] - [2013-01-04 06:41] - 1893224 ____A (Microsoft Corporation) 5CFB7AB8F9524D1A1E14369DE63B83CC

C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****

 

[K2014]

C:\Program Files (x86)\HyperCam 2\hctoolbar.exe Win32/Somoto.F potentially unwanted application deleted - quarantined

 

[Broni]

Update Adobe Reader

You can download it from https://www.techspot.com/downloads/2083-adobe-reader-dc.html
After installing the latest Adobe Reader, uninstall all previous versions (if present).
Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

Update your Java version here: https://www.techspot.com/downloads/6463-java-se.html
Alternate download: http://www.java.com/en/download/manual.jsp

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Note 2: If you're running 64-bit system make sure you install BOTH, 32-bit and 64-bit Java.

Note 3: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

====================================

Your computer is clean

1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download

DelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

• Activate UAC (optional; some users prefer to keep it off)
• Remove disinfection tools
• Create registry backup
• Purge System Restore
• Reset system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.

2. Make sure Windows Updates are current.

3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Launch a quick scan now" link)

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly (you need to redownload these tools since they were removed by DelFix).

8. Download and install Secunia Personal Software Inspector (PSI): https://www.techspot.com/downloads/4898-secunia-personal-software-inspector-psi.html. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

11. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/for...curity-questions-best-practices/#entry3187642

12. Please, let me know, how your computer is doing.

 

[K2014]

Hi, thank you very much for your help. Lapttop is now running smoothly and much quicker than before. A couple of things to mention:
1 - The Secunia Personal Software Inspector doesn't seem to be working properply, I tried to download it twice and it fails to run properly, at first it says not responding and then it just gets stuck on the opening window. I also get a browser failed to run script error when trying to open Secunia Personal Software Inspector.

2 - I have installed and updated most application, I have set windows update to automatic however I have not received the windows 7 SP1 update which I believe is the latest update. Do you have any idea of why this may be?

3 - I did a data backup using EaseUS Todo Backup Free 6.5 BEFORE I made this thread, is the backup likely to be infected with malware? I backed it up to an external harddrive which has other documents/data on it. Shall I just delete the backup file and backup the data again now?

 

[Broni]

1. Secunia is optional so don't worry about it.

2. Download and install manually: http://www.microsoft.com/en-us/download/details.aspx?id=5842

3. I'd delete old backup and I'd create new one.

Good luck and stay safe

 

[K2014]

Ok I'm trying to back up files atm then I'll upgrade to windows 7 SP1 and let you know how it runs. So what what was wrong with my laptop ? I'm assuming it was affected with some sort of malware, do you have any idea of what type of malware exactly?
Also should I change all passwords ?
Thanks in advance.

 

[Broni]

Your passwords are safe.
It wasn't anything serious there.
Mostly adware and garbage.

 

[K2014]

Hi do you have any idea of which windows 7 sp1 files I need to download to update? I can't update using windows update as it doesn't give me the options, I've tried the solutions for that but didn't work.
These are the files:
File Name:
7601.17514.101119-1850_Update_Sp_Wave1-GRMSP1.1_DVD.iso

Windows_Win7SP1.7601.17514.101119-1850.AMD64CHK.Symbols.msi

Windows_Win7SP1.7601.17514.101119-1850.AMD64FRE.Symbols.msi

Windows_Win7SP1.7601.17514.101119-1850.IA64CHK.Symbols.msi

Windows_Win7SP1.7601.17514.101119-1850.IA64FRE.Symbols.msi

Windows_Win7SP1.7601.17514.101119-1850.X86CHK.Symbols.msi

Windows_Win7SP1.7601.17514.101119-1850.X86FRE.Symbols.msi

windows6.1-KB976932-IA64.exe

windows6.1-KB976932-X64.exe

windows6.1-KB976932-X86.exe

thanks

 

[Broni]

windows6.1-KB976932-X64.exe