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Laptop with BSOD. Could anyone help?

By Nazca
Oct 17, 2005
  1. Hi all,
    I have a DELL laptop with W2K SP4 that gets BSOD every some days and the error that appears in the ventviewer is:

    The computer has rebooted from a bugcheck. The bugcheck was: 0x0000000a
    (0x00000000, 0x00000002, 0x00000001, 0x8041018d).

    Could anyone help me to find the cause of that BSOD in the attached minidump files?

    Thank you.
    Regards.
     
  2. Nazca

    Nazca TS Rookie Topic Starter

    Please could you help?

    Please could you help me with the minidump files?

    Error 1001 says:

    Event Type: Information
    Event Source: Save Dump
    Event Category: None
    Event ID: 1001
    Date: 10/14/2005
    Time: 7:06:55 PM
    User: N/A
    Computer: DOMINGOL1
    Description:
    The computer has rebooted from a bugcheck. The bugcheck was: 0x0000000a (0xfdda8398, 0x00000002, 0x00000001, 0x80414cb7). Microsoft Windows 2000 [v15.2195]. A dump was saved in: C:\WINNT\Minidump\Mini101405-01.dmp.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    Thank you in advance.

    Regards,
     
  3. cpc2004

    cpc2004 TS Evangelist Posts: 1,994

    Hi,

    I'm using XP pro and you are using W2K. Microsoft does not provide symbolic map of your version of ntoskrnel. I cannot format the stack trace properly.

    Suggestion
    1. Over 70% of the problem is related to faulty ram. Run Memtest to stress test your memory.
    2. Report the problem to Microsoft
    3. Upgrade to W2K3. If it still crashes, attach the minidumps here.
    4. Change the dump option from minidump to fulll memory dump. Install windbg and use windgb to produce the debug report of the full memory dump. Attach the debug report here.
     
  4. Nazca

    Nazca TS Rookie Topic Starter

    Thanks

    Ok, will try that.

    Thanks cpc2004
     
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