Inactive Log in problems

[kmosk]

I was receiving notifications of a virus infection so I installed Vipre Security and my comp crashed while in the process. When I go to Log In, It just keeps loading. I have tried safe mode basic and with networking, both do not work. I am not very tech savy so please be thorough with answers...Thanks

 

[Broni]

Welcome aboard

Please, observe following rules:

• Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
• If you're stuck, or you're not sure about certain step, always ask before doing anything else.
• Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
• Never run more than one scan at a time.
• Keep updating me regarding your computer behavior, good, or bad.
• The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
• If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
• I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.

=================================

What Windows version is it?

 

[kmosk]

Windows Vista 32 bit

 

[kmosk]

Its a dell model # pp39L

 

[Broni]

For x32 (x86) bit systems download Farbar Recovery Scan Tool 32-Bit and save it to a flash drive.
For x64 bit systems download Farbar Recovery Scan Tool 64-Bit and save it to a flash drive.

Plug the flashdrive into the infected PC.

If you are using Windows 8 consult How to use the Windows 8 System Recovery Environment Command Prompt to enter System Recovery Command prompt.

If you are using Vista or Windows 7 enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
• Use the arrow keys to select the Repair your computer menu item.
• Select US as the keyboard language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account an click Next.

To enter System Recovery Options by using Windows installation disc:

• Insert the installation disc.
• Restart your computer.
• If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
• Click Repair your computer.
• Select US as the keyboard language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account and click Next.

On the System Recovery Options menu you will get the following options:

• 
  Startup Repair
  System Restore
  Windows Complete PC Restore
  Windows Memory Diagnostic Tool
  Command Prompt

• Select Command Prompt
• In the command window type in notepad and press Enter.
• The notepad opens. Under File menu select Open.
• Select "Computer" and find your flash drive letter and close the notepad.
• In the command window type e:\frst (for x64 bit version type e:\frst64) and press Enter
  Note: Replace letter e with the drive letter of your flash drive.
• The tool will start to run.
• When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

 

[kmosk]

I do not have the windows recovery disk with me

 

[kmosk]

When selecting Advanced boot option the following choices come up
safe mode safe w/ netwroking safe w/ command prompt
enable boot logging enable low resolution video last known good configuration(already tried this one did not work) directory services restore mode debugging mode disable automatic restart on system failure disable driver signature enforcement and start normally

 

[kmosk]

I have downloaded the farbar and on usb

 

[kmosk]

Ok found windows operating system recovery disk

 

[Broni]

OK...

 

[kmosk]

What I mean is I can only go so far...repair your comp in advanced boot options is not there...I can only do so much hence why I typed the options it gave me

 

[Broni]

When selecting Advanced boot option the following choices come up
safe mode safe w/ netwroking safe w/ command prompt
enable boot logging enable low resolution video last known good configuration(already tried this one did not work) directory services restore mode debugging mode disable automatic restart on system failure disable driver signature enforcement and start normally

You're not booting to System Recovery options then.

Create Vista DVD: http://www.smartestcomputing.us.com...reate-bootable-dvd-for-your-version-of-vista/ and try the second option (To enter System Recovery Options by using Windows installation disc:) to get there.

 

[Broni]

Still with me?