TechSpot

Lots of virus/malware in my computer

Inactive
By muddie
Aug 13, 2012
  1. Came back from college and found that my brother totally screwed my desktop computer. I have a windows vista hp desktop computer that is about 3 years old.
    Some problems are:
    1. Computer freezes during sleep mode (every time)
    2. Computer extremely slow
    3. When I try to turn off computer, it says its updating but it cannot finish and it takes around 2 hours to shut down. (happens everytime when I try to shut down computer).
    Starting the computer takes forever as well because it says "configuring updates" and it becomes stuck.
    4. Malwarbytes is frozen when I try to open it.
    5.Computer freezes constantly
    I tried restoring computer to a earlier time but it freezes when I open the window for that.

    Would really appreciate help! Thanks
  2. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,286   +49

    Hello, and welcome to TechSpot.


    [​IMG] Please see here for the board rules and other FAQ.

    Please feel free to introduce yourself, after you follow the steps below to get started.

    Information
    • From this point on, please do not make any more changes to your computer; such as install/uninstall programs, use special fix tools, delete files, edit the registry, etc. - unless advised by a malware removal helper.
    • Please do not ask for help elsewhere (in this site or other sites). Doing so can result in system changes, which may not show up in the logs you post.
    • If you have already asked for help somewhere, please post the link to the topic you were helped.
    • We try our best to reply quickly, but for any reason we do not reply in two days, please reply to this topic with the word BUMP!
    • Lastly, keep in mind that we are volunteers, so you do not have to pay for malware removal. Persist in this topic until its close, and your computer is declared clean.
    Please review the 5-Step removal instructions and post the logs back here for my review.
  3. muddie

    muddie Newcomer, in training Topic Starter Posts: 45

    I have Microsoft Security Essentials but when I click it, it won't open.
    Also, I can't seem to download GMER and DDS, when I click the link it is an empty page.
  4. muddie

    muddie Newcomer, in training Topic Starter Posts: 45

    LOG FOR MALWARBYTES:

    Malwarebytes Anti-Malware 1.62.0.1300
    www.malwarebytes.org

    Database version: v2012.08.14.07

    Windows Vista Service Pack 1 x64 NTFS
    Internet Explorer 8.0.6001.19088
    Michael :: MICHAEL20061102 [administrator]

    8/14/2012 7:27:22 PM
    mbam-log-2012-08-14 (19-27-22).txt

    Scan type: Full scan (C:\|D:\|E:\|F:\|G:\|H:\|I:\|)
    Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
    Scan options disabled: P2P
    Objects scanned: 464825
    Time elapsed: 1 hour(s), 5 minute(s), 47 second(s)

    Memory Processes Detected: 0
    (No malicious items detected)

    Memory Modules Detected: 0
    (No malicious items detected)

    Registry Keys Detected: 3
    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\cartoonly (Rootkit.Agent) -> Quarantined and deleted successfully.
    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\cartoonly (PUP.FCTPlugin) -> Quarantined and deleted successfully.
    HKLM\SOFTWARE\Google\Chrome\Extensions\kincjchfokkeneeofpeefomkikfkiedl (PUP.FCTPlugin) -> Quarantined and deleted successfully.

    Registry Values Detected: 0
    (No malicious items detected)

    Registry Data Items Detected: 0
    (No malicious items detected)

    Folders Detected: 2
    C:\Program Files (x86)\Object (PUP.FCTPlugin) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\Object\chromeaddon (PUP.FCTPlugin) -> Quarantined and deleted successfully.

    Files Detected: 12
    C:\Program Files (x86)\Object\cartoonly_uninstall.exe (Rootkit.Agent) -> Quarantined and deleted successfully.
    C:\Users\Michael\Downloads\mplayer_Setup.exe (PUP.Bundle.Installer.OI) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\Object\status.txt (PUP.FCTPlugin) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\Object\cartoonly_uninstall.exe (PUP.FCTPlugin) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\Object\chromeaddon.crx (PUP.FCTPlugin) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\Object\ChromeAddon.pem (PUP.FCTPlugin) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\Object\config.ini (PUP.FCTPlugin) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\Object\status2.txt (PUP.FCTPlugin) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\Object\chromeaddon\._included.js (PUP.FCTPlugin) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\Object\chromeaddon\background.html (PUP.FCTPlugin) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\Object\chromeaddon\included.js (PUP.FCTPlugin) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\Object\chromeaddon\manifest.json (PUP.FCTPlugin) -> Quarantined and deleted successfully.

    (end)
  5. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,286   +49

    That's okay. And we'll work on MSE in a while...

    ComboFix

    Please download ComboFix[​IMG] by sUBs
    From BleepingComputer.com

    Please save the file to your Desktop, but rename it first to svchost.exe

    Important information about ComboFix

    Before the download:
    • Please copy and paste these instructions to Notepad and save to your Desktop, or print them - for easier access.
    • It is important to rename ComboFix before the download.
    • Please do not rename ComboFix to other names, but only the one indicated.
    After the download:
    • Close any open browsers.
    • Very Important: Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results". Please visit here if you don't know how.
    • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
    • Please do not attempt to re-connect your machine back to the Internet until ComboFix has completely finished.
    • If there is no Internet connection after running ComboFix, then restart your computer to restore back your connection.
    Running ComboFix:
    • Double click on svchost.exe & follow the prompts.
    • It will attempt to install the Recovery Console:
    • When ComboFix finishes, it will produce a report for you.
    • Please post the "C:\Combo-Fix.txt" in your next reply.
    Troubleshooting ComboFix

    Safe Mode:

    If you still cannot get ComboFix to run, try booting into Safe Mode, and run it there.

    (To boot into Safe Mode, tap F8 after BIOS, and just before the Windows
    logo appears. A list of options will appear, select "Safe Mode.")

    Re-downloading:

    If this doesn't work either, try the same method (above method), but try to download it again, except name
    ComboFix.exe to iexplore.exe, explorer.exe, or winlogon.exe.

    Malware is known for blocking all "user" processes, except for its whitelist of system important processes such as iexplore.exe, explorer.exe, winlogon.exe.
  6. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,286   +49

    Hello. Are you still with us?

    Your thread has been marked as "Inactive" because of your lack of reply. Please let us know how your computer is running, or if you want to continue in this topic.

    Thanks.


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