LSASS.exe Application Error

Solved
By jayrez
Jun 18, 2011
Topic Status:
Not open for further replies.
  1. Broni

    Broni Malware Annihilator Posts: 46,335   +252

    Do it now. You don't want to be without any AV program for too long.
    - Avast! free antivirus: http://www.avast.com/eng/download-avast-home.html
    - Avira free antivirus: http://www.free-av.com/en/download/1/avira_antivir_personal__free_antivirus.html

    ===================================================================

    Run OTL
    • Under the Custom Scans/Fixes box at the bottom, paste in the following

      Code:
      :OTL
      
      :Services
      
      :Reg
      
      :Files
      C:\Documents and Settings\Guest\Application Data\Mozilla\Firefox\Profiles\gc7dszre.default\extensions\{3721f49d-c4a0-4825-8213-d50243071b23}\chrome.manifest 
      C:\Documents and Settings\Guest\Application Data\Mozilla\Firefox\Profiles\gc7dszre.default\extensions\{3721f49d-c4a0-4825-8213-d50243071b23}\chrome\xulcache.jar 
      
      :Commands
      [purity]
      [emptytemp]
      [emptyflash]
      [Reboot]
      
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • You will get a log that shows the results of the fix. Please post it.

    ==================================================================

    Your computer is clean [​IMG]

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

    Run OTL

    • Under the Custom Scans/Fixes box at the bottom, paste in the following:

    Code:
    :OTL
    :Commands
    [purity]
    [emptytemp]
    [EMPTYFLASH]
    [CLEARALLRESTOREPOINTS]
    [Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • Post resulting log.

    2. Now, we'll remove all tools, we used during our cleaning process

    Clean up with OTL:

    • Double-click OTL.exe to start the program.
    • Close all other programs apart from OTL as this step will require a reboot
    • On the OTL main screen, press the CLEANUP button
    • Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    3. Make sure, Windows Updates are current.

    4. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    7. Run Temporary File Cleaner (TFC) weekly.

    8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    10. Run defrag at your convenience.

    11. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

    12. Please, let me know, how your computer is doing.
  2. jayrez

    jayrez Newcomer, in training Topic Starter Posts: 47

    Alright I downloaded Avast. Thank you so much. For all of your help truly awesome. Also one more question. Would using CCleaner daily running clean be pretty much the same as tempfilecleaner?
  3. jayrez

    jayrez Newcomer, in training Topic Starter Posts: 47

    All processes killed
    ========== OTL ==========
    ========== SERVICES/DRIVERS ==========
    ========== REGISTRY ==========
    ========== FILES ==========
    C:\Documents and Settings\Guest\Application Data\Mozilla\Firefox\Profiles\gc7dszre.default\extensions\{3721f49d-c4a0-4825-8213-d50243071b23}\chrome.manifest moved successfully.
    C:\Documents and Settings\Guest\Application Data\Mozilla\Firefox\Profiles\gc7dszre.default\extensions\{3721f49d-c4a0-4825-8213-d50243071b23}\chrome\xulcache.jar moved successfully.
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: Administrator
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: Administrator.D9KV7191
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: All Users

    User: Application Data

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Guest
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Java cache emptied: 0 bytes
    ->FireFox cache emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Jacob
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: JESSY
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Java cache emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Lindsay Dawedeit
    ->Temp folder emptied: 593486 bytes
    ->Temporary Internet Files folder emptied: 76430191 bytes
    ->Java cache emptied: 0 bytes
    ->FireFox cache emptied: 0 bytes
    ->Google Chrome cache emptied: 6253029 bytes
    ->Flash cache emptied: 405 bytes

    User: LocalService
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Java cache emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: NetworkService
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 33170 bytes
    ->Java cache emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Owner

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32\dllcache .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 664 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 0 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 0 bytes
    RecycleBin emptied: 0 bytes

    Total Files Cleaned = 79.00 mb


    [EMPTYFLASH]

    User: Administrator

    User: Administrator.D9KV7191
    ->Flash cache emptied: 0 bytes

    User: All Users

    User: Application Data

    User: Default User
    ->Flash cache emptied: 0 bytes

    User: Guest
    ->Flash cache emptied: 0 bytes

    User: Jacob
    ->Flash cache emptied: 0 bytes

    User: JESSY
    ->Flash cache emptied: 0 bytes

    User: Lindsay Dawedeit
    ->Flash cache emptied: 0 bytes

    User: LocalService
    ->Flash cache emptied: 0 bytes

    User: NetworkService
    ->Flash cache emptied: 0 bytes

    User: Owner

    Total Flash Files Cleaned = 0.00 mb


    OTL by OldTimer - Version 3.2.24.1 log created on 06282011_190431

    Files\Folders moved on Reboot...
    C:\Documents and Settings\Lindsay Dawedeit\Local Settings\Temporary Internet Files\Content.IE5\YF45FFS5\search[1].txt moved successfully.
    C:\Documents and Settings\Lindsay Dawedeit\Local Settings\Temporary Internet Files\Content.IE5\YF45FFS5\showthread[1].php moved successfully.
    C:\Documents and Settings\Lindsay Dawedeit\Local Settings\Temporary Internet Files\Content.IE5\OCWIP3UR\index;_ylt=A0S00_figApOFg4AuBDZxQt[1].;_ylv=3 moved successfully.
    C:\Documents and Settings\Lindsay Dawedeit\Local Settings\Temporary Internet Files\Content.IE5\COYZCD8Q\sh45[1].html moved successfully.
    C:\Documents and Settings\Lindsay Dawedeit\Local Settings\Temporary Internet Files\Content.IE5\9CWC2F7M\_;ord=1309311290450726[1].htm moved successfully.
    File move failed. C:\WINDOWS\temp\_avast_\Webshlock.txt scheduled to be moved on reboot.

    Registry entries deleted on Reboot...
  4. jayrez

    jayrez Newcomer, in training Topic Starter Posts: 47

    All processes killed
    ========== OTL ==========
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: Administrator
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: Administrator.D9KV7191
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: All Users

    User: Application Data

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Guest
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Java cache emptied: 0 bytes
    ->FireFox cache emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Jacob
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: JESSY
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Java cache emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Lindsay Dawedeit
    ->Temp folder emptied: 733 bytes
    ->Temporary Internet Files folder emptied: 1045773 bytes
    ->Java cache emptied: 0 bytes
    ->FireFox cache emptied: 0 bytes
    ->Google Chrome cache emptied: 0 bytes
    ->Flash cache emptied: 405 bytes

    User: LocalService
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Java cache emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: NetworkService
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 33170 bytes
    ->Java cache emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Owner

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32\dllcache .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 664 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 0 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 0 bytes
    RecycleBin emptied: 0 bytes

    Total Files Cleaned = 1.00 mb


    [EMPTYFLASH]

    User: Administrator

    User: Administrator.D9KV7191
    ->Flash cache emptied: 0 bytes

    User: All Users

    User: Application Data

    User: Default User
    ->Flash cache emptied: 0 bytes

    User: Guest
    ->Flash cache emptied: 0 bytes

    User: Jacob
    ->Flash cache emptied: 0 bytes

    User: JESSY
    ->Flash cache emptied: 0 bytes

    User: Lindsay Dawedeit
    ->Flash cache emptied: 0 bytes

    User: LocalService
    ->Flash cache emptied: 0 bytes

    User: NetworkService
    ->Flash cache emptied: 0 bytes

    User: Owner

    Total Flash Files Cleaned = 0.00 mb

    Restore points cleared and new OTL Restore Point set!

    OTL by OldTimer - Version 3.2.24.1 log created on 06282011_192054

    Files\Folders moved on Reboot...
    C:\Documents and Settings\Lindsay Dawedeit\Local Settings\Temporary Internet Files\Content.IE5\HVTWA3V7\showthread[1].php moved successfully.
    C:\Documents and Settings\Lindsay Dawedeit\Local Settings\Temporary Internet Files\Content.IE5\9ZMGTROL\1407004[1].htm moved successfully.
    C:\Documents and Settings\Lindsay Dawedeit\Local Settings\Temporary Internet Files\Content.IE5\9ZMGTROL\sh45[1].html moved successfully.
    File move failed. C:\WINDOWS\temp\_avast_\Webshlock.txt scheduled to be moved on reboot.

    Registry entries deleted on Reboot...
  5. Broni

    Broni Malware Annihilator Posts: 46,335   +252

    CCleaner is a fine tool as long, as you don't touch registry cleaning part.
    Running it weekly is plenty.

    Good luck!
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