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Malware help - 8 step logs attached

Discussion in 'Virus and Malware Removal' started by JimDav, Nov 27, 2010.

Page 3 of 4

  1. Broni Malware Annihilator Posts: 39,398   +177

    Nothing got fixed.
    You sure, you pasted my script before running my fix?
    Try instructions from my reply #37 again.
    Broni, Nov 28, 2010
    #41

  2. JimDav Newcomer, in training Posts: 38

    Hi, sorry not to respond sooner - been stuck in snow last 2 days!!

    I have just run OTL (as per reply 37) two more times.
    It 'insists' on a reboot after running but, on restart, there are no new logs (assuming it saves them wherever the OTL program is located, I moved it to see if it made a difference for the 2nd run).
    I think my first reply to #37 may have been a repost of the log from the first OTL run.

    Could this be related to my earlier observation that any changes made in safemode are not being saved??

    Jim
    JimDav, Nov 30, 2010
    #42

  3. Broni Malware Annihilator Posts: 39,398   +177

    Do you have, can borrow Vista DVD?
    Broni, Nov 30, 2010
    #43

  4. JimDav Newcomer, in training Posts: 38

    I do not have a disk for vista. The machine came with recovery on the D partition which has been deleted. (not my machine!) Maybe I can borrow but not sure. Is this my best option? Would prefer to fix without reinstall if possible.
    JimDav, Dec 1, 2010
    #44

  5. Broni Malware Annihilator Posts: 39,398   +177

    If you could borrow Vista DVD, we could run repair installation.
    That wouldn't touch your data.
    Broni, Dec 1, 2010
    #45

  6. JimDav Newcomer, in training Posts: 38

    Will see what I can get hold of.
    JimDav, Dec 2, 2010
    #46
     

  7. Broni Malware Annihilator Posts: 39,398   +177

    OK :)...........................
    Broni, Dec 2, 2010
    #47

  8. JimDav Newcomer, in training Posts: 38

    Will be Monday evening (in UK) at best - back in 72 hours or so!!!
    JimDav, Dec 3, 2010
    #48

  9. Broni Malware Annihilator Posts: 39,398   +177

    No problem :)
    Broni, Dec 3, 2010
    #49

  10. Broni Malware Annihilator Posts: 39,398   +177

    Broni,
    Unfortunately I have left my previous thread too long and it has been closed.

    You were helping me with malware removal & we got to a point where the machine could only be started in safemode and any changes we made weren't being saved. You asked me to get hold of a vista DVD if I could. This was just over a week ago.

    This is proving difficult - I am no longer sure I can get hold of one. The one 'lead' I had cannot find the disk they thought they had!


    Is there anything else you can suggest that we might try?

    Jim
    Broni, Dec 13, 2010
    #50

  11. Broni Malware Annihilator Posts: 39,398   +177

    I'm afraid, that you'll need to back up your data and reinstall Windows.
    Broni, Dec 13, 2010
    #51

  12. JimDav Newcomer, in training Posts: 38

    OK I now have a (copy) vista ultimate dvd

    Booting up from CD.... - went through the motions of repairing. No difference when finished - it went to normal start-up and this still gets a flash of blue screen (too quick to read) and restarts.
    Will still start in safemode. When I try full vista re-install, it doesn't get far before cancelling installation - 'windows cannot install required files - make sure required files are available and restart installation.'


    Still set to boot from cd - restart now tries to start windows normally rather than show option to repair.

    Jim
    JimDav, Dec 14, 2010
    #52

  13. Broni Malware Annihilator Posts: 39,398   +177

    At this point, I suggest you start new topic in Windows forum.

    We're not dealing with any infection anymore.

    Good luck :)
    Broni, Dec 14, 2010
    #53

  14. JimDav Newcomer, in training Posts: 38

    OK thanks for your help through this.
    I think that my copy vista dvd may be a dud. Will keep trying when I can get access to another.

    Jim
    JimDav, Dec 15, 2010
    #54

  15. Broni Malware Annihilator Posts: 39,398   +177

    No problem....
    Broni, Dec 15, 2010
    #55

  16. JimDav Newcomer, in training Posts: 38

    Just a quick update =
    Downloaded a vista iso & reinstalled OK.
    Sorted all drivers etc
    Now working great. Even saved all documents before reinstall so hardly anything lost!!
    :)

    Jim
    JimDav, Dec 18, 2010
    #56

  17. Broni Malware Annihilator Posts: 39,398   +177

    Ehm....no comment...
    Broni, Dec 18, 2010
    #57

  18. JimDav Newcomer, in training Posts: 38

    Sorry, I know its less than 100% legit & somewhat risky but...... got the job done!
    If manfacturer (acer) didn't skimp and supplied proper vista dvd instead of HD recovery files then I wouldn't have needed to do this.

    Besides, how is this worse than 'borrowing' vista dvd as you suggested?.

    Jim
    JimDav, Dec 18, 2010
    #58

  19. Broni Malware Annihilator Posts: 39,398   +177

    We better stop right here....
    Broni, Dec 18, 2010
    #59

  20. JimDav Newcomer, in training Posts: 38

    OK, thanks for all the help.

    Over & Out!!!!

    Jim
    JimDav, Dec 18, 2010
    #60
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