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Mfc application has encountered a problem- scanning

By tiggy
Feb 14, 2010
  1. hi... can someone help me. i have been trying to scan documents using my scanner/ printer and i havent had any problems until yesterday. it scans the document but does not save the items on pdf properly; then it says: "Artcopy 55 mfc application has encountered a problem and needs to close. sorry for any inconvence". i am using lexmark x85 printer/scanner which uses MG photo suit 8.1 pls help.

    thanks
     
  2. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +69

    A few questions:

    1. Have you updated any software?

    2. Are their updates for this software and if so have you updated?

    3. Are you running as administrator or as limited account?
     
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