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Microsoft customer satisfaction drops to almost Vista-era lows

By Jos
May 27, 2013
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  1. As a Ex-Windows 8 user, I see the OS as improved in some performance areas however plagued by so many hilarious mistakes by Microsoft to the point where you often ask yourself the question: "Why?"

    Where is the start menu? Yes it's a question done to death but it's something that's too important in a Windows Operating System. As a Microsoft developer, you don't just remove an aspect of the Operating System that's been playing a fundamental part with Windows OS for more than 15 years. Even if Microsoft thought "It's the best design choice for the OS" or "Modern UI is replacing this aspect" at least give the consumer the option of switching on the start-menu. Yes Windows Blue is bringing back the start-menu but it only bringing the user to the METRO UI. The very fact that I had to install 3rd party mods to make Windows 8 bearable is saying something. C'mon Microsoft, this is silly.

    Again with the Metro UI (and yes this may be fixed with Windows Blue), why did Microsoft force us onto the Metro Interface instead of giving us the choice of defaulting to desktop? This is anti-consumerism right here.

    [/end rant]
     
    cliffordcooley likes this.
  2. The kernel could be the most wonderful thing in the world, made with sugar and spice oh and unicorn laughter...and it will all be irreverent if the UI is ****...Hi Win 8!
     
  3. cliffordcooley

    cliffordcooley TechSpot Paladin Posts: 6,406   +1,595

    Being a moderator on a Windows 7 forum for over 3 years, I don't remember all the hatred either. I must be getting senile, perhaps you could jog my memory to.

    But then it could have been all my personal excitement, clouding all those bad experiences. I'm one of the head members here bashing MS for Windows 8. When Windows 7 came out, I had a quite different opinion. I'm not bashing MS for additional development, I'm bashing them for what they took away from Windows 7. Most of which was not taken by necessity.
     
  4. Raoul Duke

    Raoul Duke TS Enthusiast Posts: 341   +84

    I think it cannot be gotten around that 'Metro' touch centered apps are just not a good plan for non-touch desktops, especially in business.
     
  5. TheBigFatClown

    TheBigFatClown TS Booster Posts: 466   +154

    I couldn't have said it better myself. Glad that it isn't just "tweens" responding to this thread. We already know that they think Windows 8 is orgasmic.
     
  6. TheBigFatClown

    TheBigFatClown TS Booster Posts: 466   +154

    I think the Start Menu was removed to more easily herd the sheep into the Windows app store. If your busy looking at your start menu you can't be spending money in the Microsoft store.
     
    cliffordcooley likes this.
  7. Raoul Duke

    Raoul Duke TS Enthusiast Posts: 341   +84

    Seriously, you must be getting paid by Microsoft. I use Windows 8 from when it was first available because I could upgrade from Win 7 Home, to Win 8 Pro for $40 CAD and after a few years was a little bored with Win 7. The only way I can live with it was to buy Stardock Start8, set it up to boot directly to the Desktop, create a Win 7 start menu and delete every Metro tile that was deleteable. I'm tired of this sh it that says the only people that dislike it have never tried it or have only used it for a week or two. The lack of Aero also does not make my day. The most advanced processors and graphics cards in the world are available and we are being told that the boring flat interface is 'Modern'. I like Win 8 configured like I have it. Better task management, better memory management etc, but a lot of its features are a turd wrapped in gold foil and being sold to the consumer as an improvement.
     
    cliffordcooley likes this.
  8. cliffordcooley

    cliffordcooley TechSpot Paladin Posts: 6,406   +1,595

    I've got news for them, I wouldn't be spending money in the app store anyway.
    That thought crossed my mind as well.
     
  9. Raoul Duke

    Raoul Duke TS Enthusiast Posts: 341   +84

    Speak for yourself, I don't
    As mentioned Metro is a turd wrapped in gold foil and being sold as an improvement. And I am a user of Win 8 and have no plans on going back to Win 7
    Boot times being mentioned as an improvement as big as the invention of the wheel. I turn my desktop on in the morning and off when I go to bed. I could care less if it took 5 minutes. Just give me time to get my coffee and get my thoughts in order before I go to work or whatever on the computer. Yet XPlayer is getting excited over saving 50 seconds boot time over Win 7. Takes me that long to pass a good fart and get resettled on my chair. Get real folks.
     
  10. McNasty

    McNasty TS Rookie Posts: 33

    You guys act like MS pays attention to customers satisfaction surveys, LMOA. I've worked in IT since graduating college in '93. I've worked as a system engineer most of my career ALL for fortune 50 companies. I even got an MCSE on Windows NT 4, back in the day &I have NEVER gotten a survey from them. They do not care what corporate customers have to say so why do you think they are going to listen to regular users? Just stay on Win7 until Google gets their OS together.
     
  11. Raoul Duke

    Raoul Duke TS Enthusiast Posts: 341   +84

    Captaincranky, I doff my hat to you, reading your comments and rebuttals is becoming the best thing in this forum. Puts a large smile on my face and mirth in my heart.
     
    captaincranky and cliffordcooley like this.
     
  12. cliffordcooley

    cliffordcooley TechSpot Paladin Posts: 6,406   +1,595

    As much as I hate Google, I may be looking into their OS if MS keeps going in the same direction.
     
  13. Railman

    Railman TS Enthusiast Posts: 671   +96

    Why not Linux? Does not have the bloat of MS and has a fair number of professional programs to boot. You are not stuck with one GUI either.
     
    Raoul Duke likes this.
  14. Raoul Duke

    Raoul Duke TS Enthusiast Posts: 341   +84

    Because, unfortunately, I find it is much, much easier to install things and get things done with my windows pc. Recently tried a Mandrake (o.k. I know Mandriva, but I hate that name) boot off the DVD into an OS and windows is still much easier.
     
  15. Here is the thing. Windows 8 as an "OS" is a really good improvement over its predecessors (which is saying a lot since Win7 is very good) it's faster, more stable and secure. The problem comes with the "Interface" and how you interact with it, Let me explain. Microsoft made the right choice by creating an OS with touch in mind, since as much as people try to deny/hate it, touch input will be pervasive. However, MS did wrong by "Imposing" a touch based interface and gestures on devices that have no touch screens or even touch pads. Touch gestures just doesn't cut it on an environment that relies on a mouse, that's why the whole "Windows" interface has been so successful ever since it's creation. Win8 Gestures are great on touch enable devices but horrible on "Non touch"
    Sadly, people just spew the words "Bad, horrible, useless... etc" to Win8 as a whole, not just to refer to the shortcomings of imposed touch dynamic on non-touch computers. What MS should do with the upcoming "Blue" update (Why not call it a service pack!?) is to give people the ability to choose to enable/disable touch gestures and enable/disable apps forcing you to switch to the Metro interface.
     
  16. You are the cancer of the internet I hate windows 8 res has nothing to do with the performance
     
  17. captaincranky

    captaincranky TechSpot Addict Posts: 11,055   +970

    I'm planning on bypassing "touch devices" altogether.

    I will wait patiently for what I believe will be the next generation of user interfaces, "The Slobber Bib".

    Since we've pretty much all become drooling idi0ts at the hand of the computer, I believe this is the next, most logical, way forward!

    This would bring an entirely new meaning to the term, "GUI" (*).

    (*) Pronounced, "gooey".....:p
     
  18. Mac fanboi!
     
  19. cliffordcooley

    cliffordcooley TechSpot Paladin Posts: 6,406   +1,595

    Thanks for the confession. :)
     
  20. captaincranky

    captaincranky TechSpot Addict Posts: 11,055   +970

    You do understand that, "admission absolves guilt",. is just rumor started by the Catholic Church to increase profit margin, don't you?
     
  21. DAOWAce

    DAOWAce TS Rookie Posts: 83

    And unlike Vista, they're releasing a real update for the OS, akin to what the 'Second Edition' upgrade was for Windows 98.

    A real shame they've decided to change their minds now and not when they had the backlash with Vista. I still use Vista (see here for why: http://imgur.com/a/DXZ0G) so I'm one of the people affected by their, what I would consider, selfish choices.

    They stopped caring about the OS last year, yet still support XP no problem, even though Vista is 95% similar to 7. *sigh*
     
  22. captaincranky

    captaincranky TechSpot Addict Posts: 11,055   +970

    In this case M$ marketing "whizzes", (*) have decided that,"discretion is the better part of valor", and are sticking with the name, "Windows 8". This because they've realized that 8 is a pretty big flop, and people are likely to exhibit even more backlash to being charged for another OS license, than they did with the Vista / Windows 7 debacle.

    I went from XP directly to Win 7, ignoring Vista altogether. All the while, listening to a bunch of crap about being a "Luddite" or whatever.

    I have the most rudimentary edition of Vista on a budget laptop. I'll say this, it isn't a bad OS, but the only tangible improvement I can think of, is the native ability to run SATA drives as SATA without external drivers.

    And that surely isn't worth a hundred dollar upgrade, at least IMHO.

    (*) Whiz" is also a colloquial term for urinating.
     
  23. xplayer

    xplayer TS Member Posts: 26

    hahaha I only pay money not getting paid here but ok for Aero and Appearance your right but that is not important to me I need my work to be done and yet there is more amazing improvement coming in version 8.1 read about it and I think start menu is coming back so be happy Microsoft will build there windows for us and they will improve it the way we want because they need us to buy it or else they will lose...
     
  24. xplayer

    xplayer TS Member Posts: 26

    ok for you 50 second is not important because you mentioned that you turn on your pc at morning and turn it off at evening ok that's good for you but think about other people who have a laptops and taking them with them every where to do there works and they need to turn it on and off so many times a day, for some people that seconds are important for them..
     
  25. captaincranky

    captaincranky TechSpot Addict Posts: 11,055   +970

    Why don't you give the SSD credit where credit is due. I seriously doubt you would see such dramatic difference in boot time between Win 7 & Win 8, if both were running standard HDDs.

    So, I'm sure everyone's tablet toy thingy boots like crazy.

    And BTW, every time you watch a lousy movie you lose at least and hour an a half!

    I just lost a few of minutes making this post. But am I bitter about it.....?

    Um, let me get back to you on that.
     


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