Motorola Droid users experiencing email deletion bug

My exchange and pop3 email accounts were just deleted now. I have never downloaded the advanced task killer app, so that is not the problem.

i too have had this issue, numerous times over the past few weeks. it is to the point that it is so annoying i am ready to ask for a refund. When will verizon or motorola acknowledge this is an issue and look into it?

I have been having the same issue, although exclusively with my Exchange account. All disappears except for the contacts (well, partially). Rather irritating, but hopefully when they fix it they'll fix the search/sort/filter functions for Exchange accounts - there is nothing now, which is deeply frustrating for business users.

i have the same problem on my droid. pop and exchange accounts disappear daily. i have repeated this problem 3 times = known bug.

Google please fix this as this has been going on for weeks across multiple users and is a serious flaw for an otherwise fine experience.

Yes this problem has effexted my phone 3 times now and its getting old. I've gone into Verizon to have them address this and all they will do is have me start a new email account???? this is BS and hard to do business on a smart phone thats not working. I waste apx 1 hour a day trying to get this phone to work. its a pain to have to go to my net book or my PC when I need to send an email, I'm questiong why I'm paying so much money for a service I can not uses.

I lost my e-mails on my phone this morning but not my contacts or calendar. I have had the phone for one week and have not downloaded any apps. Fortunately my e-mails are still on my e-mail server. Is there a quick way to re-sync or do I need to start from scratch?

I was able to speak to someone inside of Google's development team. It is a "known bug and they are working on a patch." This was two weeks ago. I guess shipping their new Nexus Phone has been more important.

Google is going to have to do better on mission critical apps - this is bush league.

My wife and I both purchased Droids about 2 weeks ago. Everything was working fine with both our corporate e-mail and msn until yesterday. We then lost all e-mails from corporate and new ones are corrupted in that when we open up it is a different content from someone else. My MSN e-mail now also is corrupted and same thing happens. Verizzon technical and Motorola were of no help. Obviously this is a major problem.

negative, do your homework

Yes, I too have suffered from my e-mail accounts dissapearing, one configured to my office's Exchange 2007 Server, and two other Pop3 accounts, every couple of weeks, they just dissapear.

I have had this issue surface several times with my email accounts, one exchange, one IMAP. Happens about once a week and is a royal pain. I do not run any of the task killer apps, so that is not the issue, at least in my case. According to google, there is supposedly a maintenance release coming out soon, hoping it fixes this issue or I am back to the blackberry, which would suck, but at least it works. Would love to go iphone, but AT&T has poor coverage in my area.

I have experienced the email account deletion problem. I have five different email accounts, and it took quite a bit of time to set them up again. Today I replied to an email on my phone, but the message body was substituted with the body of an entirely different message. The confused reply from my recipient was also substituted.

I'm another really, really frustrated Motorola Droid user. Now I remember why I hate getting a new phone when my contract is up. I have had the phone for two days, have not downloaded a single app, and all of my emails disappear within an hour of receipt. We have spend hours on the phone with Verizon and the same thing keeps happening even after we reset everything. I'm returning the phone...and they better not even try to charge me the blessed $35 restocking charge. I'm ready to charge them!

I had 3 email accounts (2 exchange, 1 imap) set up since day one with no problems.. it's been close to 2 months. Today I noticed all the email accounts were gone. Not sure what triggered it but I haven't been using any different apps and the android update last month didn't immediately trigger the problem so the person that caught the update and then lost the accounts just ran into a coincidence.

I don't know if this tracks others' experience, but it appears that the bug has to do with when it cannot connect to incoming or outgoing email, it goes into never-never land and trashes the configuration for email.

I have had the same problem happen four times since getting the phone in mid December. I have found that it appears to happen right after there is a failure to communicate to the mail server, for whatever reason. I noticed it specifically when I was in our local mall that had WiFi. I turned on the WiFi and connected, and then tried to check my email. The hot spot provider was blocking every port but 80 and 443, so naturally things like IMAP and the Exchange stuff didn't work. It tried a couple of times, gave me an error saying it couldn't connect, and then everything was gone.

As soon as I put it back on 3G and re-entered my information, everything came back.

I have also experienced the e-mail account deletion issue. One day my exchange and two pop3 accounts all disappeared! I re-set them up, but now I am experiencing an issue where my e-mails "combine" with themselves. I get an e-mail from a friend with a header and subject to my exchange account, but when I open the e-mail on my Droid, the body of the e-mail is from a completely different e-mail. It is definitely something to do with the Droid because if I go to my exchange account online, the e-mails are as they should be with the header and body. I have never downloaded this advanced task killer, so that can't be the issue. My e-mail is basically useless right now on the Droid. What the h*** is going on Google?

This post misses the point on the bug: The message isn't getting deleted; the account is getting deleted from the e-mail app. The settings still shows the accounts, but they have to be reconfigured before you can actually get into them.

Just happen to me. Deleted my Exchange account, Hotmail and ironically my Google Apps account. No problem with Gmail. Going to try Touchdown.

Exchange email settings disappeared today for the first time. No ATK installed. Interesting that GMAIL unaffected. Odd that nly the competitors email products appear to be affected...
Anybody rmember Netscape?

I had my exchange and yahoo accounts disappear but I don't have the Advance Task Killer app. I have gone in and manually killed a few apps but I don't know if that's what caused the problem. If I go to my sync settings page the email accounts are listed but I can't sync with them.

I love this phone so this isn't a deal-breaker but it sure is a pain to set up the accounts again, as it took a while to figure out how to do it. This time I'll write it down do I can refer to it in the future.

Hopefully, Google will provide another upgrade soon that will take care of this problem.