Motorola Droid users experiencing email deletion bug

yes, it is happening here with deletions every 24hrs.it will keep load new messages for 24hrs. using comcast server and outlook. verizon tech no help,local store no help. can not do business like this. if there was wireless sync with home ms office that would help.need to fix now or retool.

Fixed pop3 email issue, at lease on me droid

Change the pop3.gmail.com incoming mail to
imap.gmail.com and everything started working.

leave outgoing mail smtp.gmail.com

you will need to your put you own providers information in

mine is dslextreme but thy use gmail as there mail provider

I've been having the email deletion issue occur about every few days. It affects my exchange and my AOL accounts.

If anyone else comes up with solutions, please post them.

Within the last two days, I've had an additional problem. Both my email accounts are present, but neither account permits me to open an email. Everytime I attempt to open an email on either AOL or exchange, I receive the following message:

"Sorry! The application Email (process.android.email) has stopped unexpectedly. Please try again). Force Close."

I had that error message only occassionally appear a few weeks ago, but I now receive the above error everytime I attempt to open an email - in effect, freezing my email accounts.

Very frustrating and disappointing ....

It got me today - and I can't reconfigure the email account. Hellllllllp!

I had this very same problem. My email accounts would simply disappear and sometimes get corrupted (email headers connected to different messages). Motorola, Google and Verizon were worthless. In fact, Verizon was worse than useless. When I called to complain about the problem, when they found out I was connected to an enterprise server, they increased the amount they were charging me from $30 for data to $45 for data. When I saw that on my bill, I was furious and they changed it back to $30.

My solution was to buy the Touchdown application. Now it works fine, with an occasional instance where I have to force the application to close. However, when it reopens everything is still there and it works great.

This has happened to me twice, the second time last night. I called Verizon Wireless the first time (about a month ago) and they said it was a "known issue" but there was no resolution yet.

I've had my droid for a week and had to reconfigure the exchange email 2 times already. The first time was about 2-3 days and then the next was another 2-3 days. No problems with my gmail account which is pushing mail also.
The account still shows but when I try to use it, the account wants to be configured. It shows in the accounts but cannot access it.

I'm about done with this because I don't have an hour to wait everytime I try to sync bakc up my accounts. service sucks in my area of WY as well so gotta go to BB on GSM.

Touchdown has the same problem. Just give it time and it will loose all of the account settings and email. With Touchdown it is easy to backup the account settings and easy to restore them after the Droid kills everything.

I was able to set up my personal email account on the Droid (not through Google), but messages were deleted as soon as they hit my phone. The only remedy I found was to access my personal email server and forward a copy of my emails to the Google account that was established by Verizon when I purchased my phone. I was ready to take my phone back to Verizon because I hated the email problem, but this fixed it for good!

I have had the same problem, at least 8 times in the 2 weeks I have had the phone. I have never downloaded the app mentioned either. After a hard reset while on the phone with Verizon, I'm still having the problem. They are now sending me a new phone and I'm hopeful there are no more problems, but after reading these posts, it's not likely. When it happens, all email accoungs I have set up disappear, even gmail.

New Droid

I bought 2 droid phones last month. The day before yesterday, Friday I downloaded the upgrade for visual vm and it asked for a pin number which I had never been given. After review of the app I decided to unistall it. When I went to look at my e-mails they were gone along with my account. Now when I enter my address and such I can't get back into my e-mails. Help anybody?

My exchange email account just started disappearing. I guess the problem still has not been fixed. Really annoying. Scary too that people from work are trying to email me and I don't realize it until many hours later when I decide to open the email app and see that it wants me to set it up as if I have never used it before.

Just happened to me. Interestingly enough, no impact on Google account. Took 1 hour of in store service and more personal time to restore settings, apps, etc. Pain in the ***.

I had this phone for 2 weeks and this problem happened to me twice in last 2 days. I am not able to fix it. One more problem is when i try to reenter the new information the "NExt button" does not work. I powered up phone to get it.

I've had this happen numerous times on my droid. It deletes my xchange account as well as my yahoo and google and I start all over at the "You can configure Email for most accounts in just a few steps" Calendar and Contacts still there. Hopefully it will be fixed update soon. I'm getting tired of reentering this all over again.

People.......after the simple set up, which is designed to establish your mail account(s), be sure you have taken the time to go into settings/Accounts & Sync to confirm ALL the things you think you did! if you're using multiple passwords, UPDATE them thru the settings or you'll continue to have issues. I've had mine since launch andhave NEVER had an issue similar to this. It's not a toy for just the "goodies" avaialable like the iPhone, it's a real handheld PC-phone.
Good luck

This phone and network are a real disappointment. Open architecture my Aunt Fanny. Google and Yahoo are incompatible - give me a break - unless you have Yahoo premium - which I do. It is on of two pop3 accounts (Comcast is the other) and they both are dropping emails (yes, they disappear before my eyes and go nowhere - not trash, drafts, nowhere!).

Run, run, run away. I'm going back to the Iphone.

i hope this gets resolved

I had a droid for a month, an eris for a month, and now back to the droid (hate the keyboard). I've never seen this until today; I have 6 accounts to setup again and I'm not happy about it.

OK, we're all the way into March now and not a single word on a fix from Verizon, Motorola, or anyone else. And no sign of the 2.1 Android update. To think that I ditched my iphone for this piece of junk.

Verizon, you suck.
Motorola, you suck.
Google, you suck too.
Apple, you suck too (3.1.2 out of memory bug)

Is anyone worthy?

Anyone managed to get out of their Verizon contract due to this issue?

/bn