MSE Keeps Restarting Windows

Inactive
By EXCellR8
Jun 17, 2012
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  1. I have been working on a friend's laptop, one which I have 95% recovered from a virus. I was nearly done with cleaning and I noticed the Security Center and Firewall were not active and could not be started for whatever reason. Neither are present in Services so I downloaded Microsoft Security Essentials to see if it could sort it out (SFC scan doesn't work either) and now I have a new problem...

    MSE was doing a quick scan and I got a popup "the system has encountered a serious error and you will be logged off" or something along those lines. Now the computer automatically restarts over and over because this keeps popping up each time I log on (even in Safe Mode!); I can't do anything because I get maybe 2 minutes of time after logging on and it will restart on its own. This has me extremely frustrated because the computer was nearly done and now I have to deal with this crap.

    How do I fix this without restoring the computer to a previous date?
  2. Broni

    Broni Malware Annihilator Posts: 45,175   +242

    Please, observe following rules:
    • Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
    • If you're stuck, or you're not sure about certain step, always ask before doing anything else.
    • Please refrain from running tools or applying updates other than those I suggest.
    • Never run more than one scan at a time.
    • Keep updating me regarding your computer behavior, good, or bad.
    • The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
    • If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
    • I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.

    ===================================================

    For x32 (x86) bit systems download Farbar Recovery Scan Tool 32-Bit and save it to a flash drive.
    For x64 bit systems download Farbar Recovery Scan Tool 64-Bit and save it to a flash drive.

    Plug the flashdrive into the infected PC.

    Enter System Recovery Options.

    To enter System Recovery Options from the Advanced Boot Options:
    • Restart the computer.
    • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
    • Use the arrow keys to select the Repair your computer menu item.
    • Select US as the keyboard language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account an click Next.

    To enter System Recovery Options by using Windows installation disc:
    • Insert the installation disc.
    • Restart your computer.
    • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
    • Click Repair your computer.
    • Select US as the keyboard language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account and click Next.

    On the System Recovery Options menu you will get the following options:

      • Startup Repair
        System Restore
        Windows Complete PC Restore
        Windows Memory Diagnostic Tool
        Command Prompt
    • Select Command Prompt
    • In the command window type in notepad and press Enter.
    • The notepad opens. Under File menu select Open.
    • Select "Computer" and find your flash drive letter and close the notepad.
    • In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
      Note: Replace letter e with the drive letter of your flash drive.
    • The tool will start to run.
    • When the tool opens click Yes to disclaimer.
    • Press Scan button.
    • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.
  3. EXCellR8

    EXCellR8 The Conservative Topic Starter Posts: 2,278

    Thanks for the support, I couldn't find any way around my issue so I was forced to do a system restore. I didn't think it would work but after it was done MSE was no longer on the system and it wasn't restarting. I had to redo some of the system updates but at least it's stable now. Thanks again; I will post again if I run into anything else... but I think I'm good.
  4. Broni

    Broni Malware Annihilator Posts: 45,175   +242

    System restore will NOT completely remove this kind of infection.
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