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Multiple BSODs please help

Discussion in 'Windows OS' started by toasted, Nov 2, 2008.

  1. toasted Newcomer, in training

    So, I have been working on fixing my uncle's computer and have had no luck.
    It has has this problem before and they got it fixed, but now its back. I am encountering 2 BSODs actually one when i try to boot windows and one when I try to run the installation cd.

    The BSOD on boot is 0x0000007B
    The BSOD when using the installation cd is 0x0000007E, pci.sys problem.

    Now i have run memtest86 got nothing, run the DellDiag tools and got nothing, eventually i tried to give up and ran Dell's Automated System Recovery(Symantec Ghost).

    The Computer is a Dell XPS 410
    It used to have a raid array installed now there is only 1 hard drive, probably the other tech's way of fixing it. Also there is no floppy drive installed and as far as I can tell there is no floppy power cable.

    Any help would be appreciated.
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  2. almcneil Newcomer, in training Posts: 1,547

    First question, you mentioned that one BSoD happens when you run the Windows installation CD. Does it happen before it completes Windows Setup (first sceen where it asks you something, i.e. install Windows or use Recovery Console) or is it later? The reason I ask is that I have a strong inclination that this is a hard drive problem based on the information you gave. The only question is about the BSoD to do with the installation CD.

    -- Andy
  3. kimsland Ex-TechSpotter Posts: 18,353

    Please confirm all your drivers are up to date by going H E R E
    Confirm that you have followed the Memtest recommendations of at least 4Hrs testing
    Remove any unwanted startup items, or un-install unwanted programs

    Lastly, provide any Minidumps as an attachment [IMG] located in C:\Windows\Minidump folder
  4. CCT Newcomer, in training Posts: 3,556

    If he has more than 2 Gb Ram pull it - if not, ignore me!
  5. toasted Newcomer, in training

    -Almcneil
    The BSOD when running the installation cd happens when it says "Now setting up Windows" or something like that. So right at the end before you get access to reformatting and installation.

    -Kimsland
    I have run memtest, let it run for an entire day and I got nothing from it. Also I can only boot the computer with ResPE so my options are extremely limited.
  6. kimsland Ex-TechSpotter Posts: 18,353

    Remove any extra Ram (as per CCT message above)
    Remove any other addon card, or external connections
     
  7. toasted Newcomer, in training

    only other addon card installed in the computer is the graphics card and there is no onboard graphics.

    could it be a problem with a faulty graphics card per the pci.sys message?
  8. CCT Newcomer, in training Posts: 3,556

  9. almcneil Newcomer, in training Posts: 1,547

    Then the problem is with the hard drive or something related to the hard drive. Either run the HDD manufacturer's diagnostics or swap another hard drive in and see if the crashing stops.

    -- Andy
  10. kimsland Ex-TechSpotter Posts: 18,353

    Please run Bios Setup Defaults
  11. toasted Newcomer, in training

    -CCT
    Sometimes i do have a problem reading, he has 2 gigs of ram.

    -almcneil
    I tried putting my HD in but forgot that it runs amd and my other computer is running vista, so the drivers would not be the same and would cause problems.

    -kimsland
    I have reset the bios setup defaults back to normal, on top of that I ran symantec ghost in an attempt to fix the problem but to no avail.
  12. almcneil Newcomer, in training Posts: 1,547

    Is there unused space on the new HD that you can make a second parition and install Windows XP? If not download the manufacturer's diagnostic program to a CD and run it on the current HD to test it.

    -- Andy
  13. kimsland Ex-TechSpotter Posts: 18,353

  14. toasted Newcomer, in training

    One thing to add, while trying to run the WD Data Lifeguard program i was looking around in the computer a little more and found a power connector for a floppy drive. yes i feel like an ***** about it.

    Also when i finally got the disk going and such it gave me errors saying that there were no ide cd-rom drivers installed and such. which makes some sense since both optical drives are sata.
  15. toasted Newcomer, in training

    Ahhh, I tried a bunch of different things I found online and then eventually gave in to the temptation of Derik's Boot and Nuke. It was still giving me the error message with the windows cd. please help me still.
  16. kimsland Ex-TechSpotter Posts: 18,353

    And about the Drive Diagnostics result?

    Did it end up scanning your internal sata drive?
  17. toasted Newcomer, in training

    I made the cd and it kept giving ide errors about having no drivers installed. then no ide cd rom drive. so no scan was done.
  18. kimsland Ex-TechSpotter Posts: 18,353

  19. toasted Newcomer, in training

    I did that and I selected the WD2500JS and download "Data Lifeguard Tools 11.2 for DOS (CD)" burned the image to disk and when running that disk is when I got the error message.
  20. kimsland Ex-TechSpotter Posts: 18,353

    The link I just supplied was for Sata only, it should not have given IDE errors