My laptop won't connect to the internet -- only will in safe mode

By Sophie
Mar 29, 2013
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  1. How do I solve this? I have the following anti virus/malware programmes (I realise I probably have to uninstall some as I have too many, but which ones shall I uninstall?):
    • avast
    • spybot - search & destroy
    • malwarebytes
    • superantispyware
  2. jobeard

    jobeard TS Ambassador Posts: 13,026   +221

    First, let's see about accessing the net itself - -

    get a command prompt (start->run->cmd OR start->search->cmd)

    enter PING 8.8.8.8
    and then PING GOOGLE.COM

    both of these should show timing results and neither should timeout or have errors.

    post back with your results.


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