I’m gonna have you look in device manager. Problem is Device Manager doesn’t let you easily copy that information out easily so will have you install one more tool (if only I could remember the tool I really want!) Start->Run, enter: devmgmt.msc Device manager starts and you should see the Unknown Device listed in Device Manager. Rt click it select Properties Click on Details tab. You should see a pull down menu probably saying Device Instance ID Probably shows, PCI\VEN_1057&DEV_5608&SUBSYS_00001057&REV_00\4&29817089&0&50F0 Click the pull down menu and select Service. It should say Modem Click the pull down menu and select Hardware Ids. <= These are what I need! install SysExporter Run SysExporter. You’ll see an upper and lower pane. Upper pane list windows by their title (check upper left of Hardware ID window for its title) Scroll to the window name, scroll thru the list, till you see hardware ids shown in lower pane Click Items->Select All, then Items->Copy Tab Delimited and paste those into a post What a pain, huh?