Specs:
Alienware Aurora 7500-R4
AMD athlon
OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 2 Build 2600
System Type X86-based PC
Processor x86 Family 15 Model 75 Stepping 2 AuthenticAMD ~2410 Mhz
Problem:
I've had a continuous pop-up from Norton that my comp has a trojan: Infostealer gampass. When I clean/delete/exterminate these viruses, they seem to disappear; only to have Norton tell me they're still there next time I log on to my comp.
I followed the guidelines per Symantec's removal rules but after a full system scan, it still states I have the same trojan on my comp.
I've followed the preliminary removal instructions and have attached the logs. Help please!
Many thanks in advance.
Alienware Aurora 7500-R4
AMD athlon
OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 2 Build 2600
System Type X86-based PC
Processor x86 Family 15 Model 75 Stepping 2 AuthenticAMD ~2410 Mhz
Problem:
I've had a continuous pop-up from Norton that my comp has a trojan: Infostealer gampass. When I clean/delete/exterminate these viruses, they seem to disappear; only to have Norton tell me they're still there next time I log on to my comp.
I followed the guidelines per Symantec's removal rules but after a full system scan, it still states I have the same trojan on my comp.
I've followed the preliminary removal instructions and have attached the logs. Help please!
Many thanks in advance.