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Need help with win32k.sys & minidump

Discussion in 'Device Drivers' started by smilodon, May 7, 2008.

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  1. smilodon Newcomer, in training

    I have a terminal server and for some reason, it restarts on trying to print some specific documents from CrystalReports XI.

    The minidump blames win32k.sys (tho im not expert on reading it), but i don't beleave it... i think its a printer driver - jet i cannot test it because sometimes it prints fine and i have many printers.

    It's this MS KB: h t t p://support.microsoft.com/kb/911028/en-us
    But i already have the SP2 on my Win 2003 x64 R2 - so i have no clue how to fix the issue.
  2. slacri Newcomer, in training

    I have the same problem:
    Terminal Server Windows 2003 Std. R2 x64 with SP2.
    Randomly crashes with crash:

    STOP 0x00000050 (parameter1, parameter2, parameter3, parameter4)
    PAGE_FAULT_IN_NONPAGED_AREA

    The crash blames win32k.sys.
    I performed a crash debug using windbg and I see also Winword.exe being referenced under "PROCESS_NAME". I think there might a problem with win32 applications running on a x64 Windows Server with Terminal Services enabled.
    Did you try to analyse the minidump?
    Good bye, let me know
    Simone
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