Newegg drops supplier over counterfeit Intel processors

I'm glad to see that they've gotten to the bottom of the issue and dealt with those responsible. Newegg will always continue to be my first and favorite online retailer.

Newegg is amazing. They're the only place i buy computer stuff and they're in the right to drop that company.

New is an excellent online retailer, and I would say that for them it'd be a high priority to apply quality control on the choices of suppliers, but they couldn't be blamed for this completely,
And I don't think this would be a serious issue for their sales too.

How do I know if there were other products that have/had fake parts in them ? I too like Newegg, but this does make me wonder if it happened before and nobody said anything . Newegg knew that it was not because 'demo boxes' were sent. How was this caught ? Did someone open up their computer and see the fake processors, or did NewEgg catch it internally before someone who bought one found it ?

Dear Mr Fast, It seems that the "CPUs", were completely unusable, just "mock ups" as it were. It was probably not possible to install them in the first place. Well, except for those well beyond which we would normally think of as "quite dull of wit". But it's nice to see you gettin' your opinion out there. With Newegg's lightning fast shipping paradigms. do you really think it would be possible for the warehouse staff to inspect every package for authenticity? Not to mention that would be well above their pay grade.

Quite a story! I wonder if anyone is going to be arrested. There's actually something I didn't quite understand... Did IPEX make these fake CPUs, or were they also victim of a third party?

newegg may have dealt with the situation well, however knowing that Newegg goes to these "no name distributors" lost alot of my trust with them.

For newegg to just drop IPEX sounds to me like IPEX was not too important to newegg.

this is still a pain for D&H since they got the early blame... i hope it doesn't affect their credibility too much

I like buying locally.If you can go to a MicroCenter or in the good old days CompUSA then that's the way to go.The return policies of the on line store are very strict and everything as to go just right to get any problem that comes up resolved.I will continue shop on line(even from Newegg), but for now I am hesitant.As time goes on I think we will have less choice in the matter.

Been with Newegg for many many years and never had a problem with them before. Hopefully this does not occur again, many other suppliers out there to do business with. As of now they are still my supplier of chioce, but that could change at any minute.

I agree. Newegg acted very professionally, and has had the customer in mind throughout this entire ordeal. They acted swiftly and decisively just as they should have, and will definitely keep me as a customer.

Kudos to Newegg for resolving this so fast!

Well, at least NewEgg owned up to it. There's definitely going to be some jobs lost on this mistake.

"Git 'er done" Newegg!!! That's they way to put forth the effort to demonstrate to others that you expect a particular standard. Don't take lightly to your company name being jeopardized. I love newegg. That's all there is to it!

I am sure there won't be any lawsuit's because it seems that Newegg handled everything perfectly. I am glad that they got everything sorted out and you can't blame Newegg for dropping them as a supplier. If I were running a huge technology business like Newegg, I would have done the same thing.

It's better that they cut them clean and don't have to worry about it again, but nobody is perfect so mistakes are bound to happen to anyone.

Good thing I haven't bought a thing from Newegg, I guess.

good job newegg! probably one of the BEST online retailers out there. AND they handled this well, respect to them.

I think you ought to tweak the "Related Stories" algorithm -

Related Story, NewEggs deal of the day..from 2004!

Right decision and glad to hear that D&H's name has been cleanse, this is an amazing customer service response from newegg

Were the conterfeit procs bricks, or were they just cheaply specced imitations in i7 packaging? Were the criminals responsible hoping the counterfeits would not be discovered? Or have they already profited and can't not be found / held responsible?

Anyway, great job on Newegg's part, catching and resolving the issue.