Newegg drops supplier over counterfeit Intel processors

Glad to see Newegg stepped up and did the right thing. I can't imagine the first phone call that a customer had to make to try and explain what they received in the mail. I'm sure people were like "WHAT??!?!?".

So, my theory that I presented in the original story is confirmed. Working one on one with D&H for a few years when I manged a retail shop led me to have a hard time believing NewEgg's story that D&H was to blame. I dealt with many distributors and IPEX was never one of them, there is proably a reason for that. D&H will have a nice liable suit against NewEgg after this past weekend.

Response to CodePhoenix RE: Newegg

CodePhoenix- it isn't entirely fair to Newegg to say that IPEX was dropped b/c they weren't important to them. The distributor made a critical mistake and that had to be dealt with. IPEX obviously had some type of stability for Newegg to even consider having them as part of their process. Maybe this will teach IPEX a lesson to have more verify what they are shipping is correct. You can't blame that on Newegg. I have even more faith in the company now that they have handled their business this way. I guess it all comes down to opinions, they're like noses everyone has one.

Yes, you were quite correct with your initial assessment. However, Newegg stated the "CPUs" in question were demo boxes. That's a bit different from flatly stating that, ""we received counterfeit CPU s from D & H". I suspect that feathers were ruffled, but with an account the size of Newegg, they might be "ready to make nice". Some of the other sites that had a bit more "adventurous" approach to reporting this fiasco might not fare so well.

"There was >> proably << a reason for this", is really an ambiguous statement. It's sort of like saying that you're prescient, but not even committing to that. Something that a lawyer / fortune teller would swear to, but not with a real bible.

I would suspect that all three business establishments were victimized, by a fourth party, "to be named later"! (We can hope right)?

Oh Newegg, if only other business could be like you. Newegg has to be the best example of good business practice. I mean yeah, their video blog on youtube isn't really the best (sometimes not worth watching) but the way they handle business just seems flawless. Always quick to respond and quick with RMA's and here they are apologizing for putting the blame on D&H...this is great PR for Newegg, lol.

If the "demo boxes" really were just a mistake, then someone needs to go back to school for missing spelling errors on at least 1 of 300 boxes. Do they not inspect everything before it gets sent out to big companies? I bet they will now, lol. I still think someone made fakes and took off with 300 i7 processors.

CaptainCranky- they will probably behave like our politicians do and stand around and point fingers at one another. I had not looked at the situation like you did until I read your post. Then I can see where fingers could get pointed in several directions. You have great insight in sharing your perspective.

Wow. That is quite a price to pay over an error. One strike and you're out.

Wow. That is quite a price to pay over an error. One strike and you're out.

Bad bad bad HardOCP, bad bad bad bad bad IPEX. Newegg can and should handle this as I said before.

That's nice buttus, but-us dun heard you the first time. :rolleyes: Is there an echo in here...here.....?

I would venture a guess that during the course of a year, Newegg eats way more losses than this one CPU incident. It's more of a trickle, trickle situation. People send back product that they broke, and claim defective product. People return stuff because they bought the wrong thing, People send back product because they're too stupid to make it work. And you know what? Newegg is really good about it, although I personally can't figure out why.

My son only orders from New Egg. He says they have the best return policy he has found -- and he is a tech.

I have also dealt with them and found them to be everything he said.

Viva New Egg!

Newegg is great at getting the product to the consumer. If the consumer doesn't know how to use it, that's not Newegg's fault. There are dishonest people in the world who will break something and send it back defective. That's a mess, however no one should be stuck with an item if they just simply ordered the wrong thing. That's why companies have return policies and procedures. That's a no brainer!