No drivers since downgrading to XP pro

By genekle
Mar 9, 2009
Topic Status:
Not open for further replies.
  1. I done a reformat and clean install of windows xp pro. now I have no drivers what ever (sound,graphics,etc)
    My system info is:

    OS Name Microsoft Windows XP Professional
    Version 5.1.2600 Service Pack 3 Build 2600
    OS Manufacturer Microsoft Corporation
    System Name ME-QRLKGBXDIHNC
    System Manufacturer Hewlett-Packard
    System Model HP Pavilion dv6700 Notebook PC
    System Type X86-based PC
    Processor x86 Family 15 Model 104 Stepping 2 AuthenticAMD ~2000 Mhz
    BIOS Version/Date Hewlett-Packard F.2C, 3/24/2008
    SMBIOS Version 2.4
    Windows Directory C:\WINDOWS
    System Directory C:\WINDOWS\system32
    Boot Device \Device\HarddiskVolume1
    Locale United States
    Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"
    User Name ME-QRLKGBXDIHNC\me
    Time Zone Central Daylight Time
    Total Physical Memory 3,072.00 MB
    Available Physical Memory 2.21 GB
    Total Virtual Memory 2.00 GB
    Available Virtual Memory 1.96 GB
    Page File Space 4.78 GB
    Page File C:\pagefile.sys
    .
    Does anyone know where I can find what I need to get these working ?

    Thanks
  2. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

  3. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,364   +167

  4. genekle

    genekle Newcomer, in training Topic Starter Posts: 44

    gene

    went to site down loaded everything there and still no sound out of my sound card.
    this is a laptop and I do not known the manufacture of the sound,graphics cards.
  5. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    It is not required to know who the tiny internal original electronic parts of a proprietary manufactured laptop are. All the drivers are supplied by the laptop manufacture in question (being HP in this case)

    If the sound drivers do not exist on the HP support page for your given laptop, then I would say contact them h e r e and ask for their whereabouts. As long as HP support the operating system for that particular laptop, they then must also carry the drivers, although not a legal requirement, this is still classed as basic support, of which HP adhere to.

    In some cases though it may be that the drivers are found through Windows itself, and in this case a Windows Update (using Internet Explorer) would be required (under custom updates)
  6. genekle

    genekle Newcomer, in training Topic Starter Posts: 44

    more info

    they do have drives for this laptop, the only thing is that it came with vista and it now has xp,which they doe not have. I guess I will have to buy vista and reinstall it.
  7. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,364   +167

    hang on... not yet.... let's try this

    • Click Start->Run, enter: msinfo32
    • Click the + sign next to Components to expand it
    • Click Problem Devices. Anything appear?
    • If yes, click on it, then Edit->Select All, Edit->Copy Paste into next post
  8. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

  9. genekle

    genekle Newcomer, in training Topic Starter Posts: 44

    here r the problems as requested

    Audio Device on High Definition Audio Bus
    HDAUDIO\FUNC_01&VEN_14F1&DEV_5051&SUBSYS_103C30CF&REV_1000\4&887B936&0&0001
    The drivers for this device are not installed.

    Ethernet Controller
    PCI\VEN_168C&DEV_001C&SUBSYS_137A103C&REV_01\4&3B50943C&0&0068
    The drivers for this device are not installed.

    HDAUDIO Soft Data Fax Modem with SmartCP
    HDAUDIO\FUNC_02&VEN_14F1&DEV_5051&SUBSYS_103C30CF&REV_1000\4&887B936&0&0002
    39

    OHCI Compliant IEEE 1394 Host Controller
    PCI\VEN_1180&DEV_0832&SUBSYS_30CF103C&REV_05\4&37A8D8D1&0&2840
    This device cannot start.

    Video Controller (VGA Compatible)
    PCI\VEN_10DE&DEV_0531&SUBSYS_30CF103C&REV_A2\3&2411E6FE&0&90
    The drivers for this device are not installed.

    got the Ethernet Controller fixed. thanks
  10. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    So you got the drivers for the "ethernet controller" ? How and where from?
    Is it all ok now?
  11. genekle

    genekle Newcomer, in training Topic Starter Posts: 44

    I found them here for the ethernet none of the others.

    the following I still do not have a fix for.

    Audio Device on High Definition Audio Bus
    HDAUDIO\FUNC_01&VEN_14F1&DEV_5051&SUBSYS_103C30CF&REV_1000\4&887B936&0&0001
    The drivers for this device are not installed.

    HDAUDIO Soft Data Fax Modem with SmartCP
    HDAUDIO\FUNC_02&VEN_14F1&DEV_5051&SUBSYS_103C30CF&REV_1000\4&887B936&0&0002
    39

    OHCI Compliant IEEE 1394 Host Controller
    PCI\VEN_1180&DEV_0832&SUBSYS_30CF103C&REV_05\4&37A8D8D1&0&2840
    This device cannot start.

    Video Controller (VGA Compatible)
    PCI\VEN_10DE&DEV_0531&SUBSYS_30CF103C&REV_A2\3&2411E6FE&0&90
    The drivers for this device are not installed.

    woops forgot to add the link'

    http://forums13.itrc.hp.com/service...47627 1236889806951 28353475&threadId=1201955

    ok,thanks still new at this

    all they fix is the ethernet problem
     
  12. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Actually go through all those threads (there's 4 of them)
    http://www13.itrc.hp.com/service/ja...t=rank&admit=109447627 1236896110647 28353475

    Also do not reply to yourself (ever) when your post is still the last post in the thread just use EDIT to add to your post (if you need to)

    Edit:
    I placed some text in Bold above, as you seem to have edited your previous post, which is not what I meant (your post is presently not the last post in the thread)
    Please contact HP directly here: http://www.techspot.com/vb/topic100655.html
    As advised in Post#2
  13. genekle

    genekle Newcomer, in training Topic Starter Posts: 44

    re

    I am working with them now. They suggested I try other means first. So that is what I am doing.
  14. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    There are no "other means"
    Contact them back and state they must know where they are, as they support XP and Vista for that model
  15. genekle

    genekle Newcomer, in training Topic Starter Posts: 44

    re

    Here is what I found out from HP.

    HP does not support the downgrading of HP Pavilion and Compaq Presario computers from Windows Vista to Windows XP.

    mine is a:
    HP Pavilion dv6809wm Entertainment Notebook PC

    Still checking with some outhers hope to find a fix.
  16. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

  17. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,364   +167

    Just saw your post. Based on the Problem Devices, will have a look at the drivers and will update you tomorrow. (am guessing i should be able to find the right drivers.. Or at minimum have detail about your driver problem tomorrow)
  18. genekle

    genekle Newcomer, in training Topic Starter Posts: 44

    I went into the device manager and found the following. I hope this helps in finding a fix for my sound problem.

    OHCI Compliant IEEE 1394 Host Controller has an ! in front of it.
    HDAUDIO Soft Data Fax Modem with SmartCP has an ! in front of it.

    Audio Device on High DefinitionAudio Bus has an ? in front of it.
    Video Controller (VGA Compatible) has an ? in front of it.
  19. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Did you try the link I posted above? (last post in that thread)
  20. genekle

    genekle Newcomer, in training Topic Starter Posts: 44

    Yes I did. Thank you. But it produced no results. I have system sounds but that is it. I was up till 12:30 AM CST trying to do a fix. I am back at it this morning.
  21. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Download "Unknown Device Identifier"
    http://www.zhangduo.com/UnknownDeviceIdentifier.exe
    Extract it, into its own folder

    Then right click on this link, and select Save As
    http://members.datafast.net.au/dft0802/downloads/pcidevs.txt

    Save the txt file to the new folder created with "Unknown Device Identifier" Overwriting the old txt file


    Now at last open the folder, and double click on: UnknownDevices.exe
    Once all the info is displayed (it can take up to 30secs)
    Select List (on the program toolbar) -> Save to file -> Save

    Then attach that new DeviceList.txt file as an attachment to a new reply


    By the way LookinAround do you have an easier alternative to doing all of the above?
  22. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,364   +167

    There are many "flavors" of the dv6700 series notebook (just a fraction of them listed below. HP tells me 365 matches!!)

    => Did you let HP scan for your EXACT model?
    => Or check the tag (should be on bottom of notebook) for EXACT model
    => Please post your EXACT model so to be certain am looking at correct drivers for the EXACT model

    Code:
    » HP Pavilion dv6700 CTO Entertainment Notebook PC
    » HP Pavilion dv6700ef Entertainment Notebook PC
    » HP Pavilion dv6700t CTO Entertainment Notebook PC
    » HP Pavilion dv6700z CTO Entertainment Notebook PC
    » HP Pavilion dv6701au Entertainment Notebook PC
    » HP Pavilion dv6701ax Entertainment Notebook PC
    » HP Pavilion dv6701ca Entertainment Notebook PC
    » HP Pavilion dv6701tu Entertainment Notebook PC
    » HP Pavilion dv6701tx Entertainment Notebook PC
    » HP Pavilion dv6701us Entertainment Notebook PC
    » HP Pavilion dv6701vx Entertainment Notebook PC
    » HP Pavilion dv6702au Entertainment Notebook PC
    » HP Pavilion dv6702ax Entertainment Notebook PC
    » HP Pavilion dv6702tu Entertainment Notebook PC
    » HP Pavilion dv6702tx Entertainment Notebook PC
    » HP Pavilion dv6702vx Entertainment Notebook PC
    » HP Pavilion dv6702xx Entertainment Notebook PC
    /* EDIT */
    (Also to answer question i just noticed your question in prior post)
    • Kimsland: Yes, i have another method.
    • genekle For now, i can do the work for you to try identify device and find the driver (but need to be certain of your dv6700 model per above)
    • Kimsland: You're actually just a bit ahead of me ;) as i planned to post some type of Driver Overview on this topic (as a follow-up to my more recent post that focused on identifying webcam devices and drivers)
    • The Overview will be the "simple subset" of steps Windows goes through in finding drivers itself (the whole process itself can be incredibly gnarly. And for that matter i've only figured out parts - not all - of the gnarly steps myself, so far to date)
  23. genekle

    genekle Newcomer, in training Topic Starter Posts: 44

    Yes, I did it is a HP Pavilion dv6809wm Entertainment Notebook PC. There are no drivers for sound. I just rechecked just to be sure.
  24. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,364   +167

    OK. I will look at HP Pavilion dv6809wm Entertainment Notebook but to be certain when you say you "looked" at HP Pavilion dv6809wm
    => Did you verify that model is also indicated by the tag on the bottom of the laptop?
    => Or HP website scanned your computer and reported that model number?
    => Or that's what you looked at based on your recollection of the model number?
  25. genekle

    genekle Newcomer, in training Topic Starter Posts: 44

    HP website and I ck'ed the bottom to verify it.

    sorry about all the trouble, I am very very novice at this, all I know I have tought myself. For 53 yrs old I am doing pretty good.
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