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No drivers since downgrading to XP pro

By genekle
Mar 9, 2009
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  1. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,371   +167

    It's no trouble at all (glad to help :) ). And i'd also say you're doing quite well!

    As for your specific driver issues. Let's attempt two "general" approaches first and if they should fail to fix any/all devices i'll focus on the specific ones that still get reported by Problem Devices

    Windows Update
    1. You must be using an Internet Explorer browser to do this
    2. Click here
    3. Click Custom. Once it's done, if it suggests any hardware optional updates, go ahead and choose to install them (along with any high priority updates)
    4. You can do as you choose for any software optional updates

    If the problem remains, we next let Windows search for drivers
    1. Click Start->Run, enter devmgmt.msc (is just one of several ways to open Device Manager)
    2. Expand every category and look at every item ("categories" have the + sign on their left). Every item with a yellow icon is a problem.
    3. Rt click on any item with a yellow icon, select Update Driver
    4. If prompted, allow Microsoft to search the internet. If it finds a driver, allow it to install it

    Run the Problem Device Report again and we'll see what, if any, drivers MS found by seeing if the same devices or what's still reported
  2. genekle

    genekle TS Rookie Topic Starter Posts: 44

    Audio Device on High DefinitionAudio Bus has an ? in front of it.
    Video Controller (VGA Compatible) has an ? in front of it.

    on these 2 items it says hardware not installed because HP could not find the software.
  3. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,371   +167

    For you Audio Drivers, we're going to do this in incremental steps (click on thumbnails for full view)


    Step 1 Verify you have the Microsoft UAA Bus Driver for Hi Def Audio installed and working
    • Open Device Manager, Click View->Device by Connection
    • Rt click on Microsoft UAA Bus Driver select Properties.Verify Status is Working Properly
    • When you expand the Microsoft UAA Bus Driver you'll see your sound card device entry underneath it. When working its status will also be Working Properly
      [​IMG]
    I suspect the Microsoft UAA Bus Driver device is OK (please verify per above). I think the problem is just the driver for your sound card.

    You have a Conexant High Definition sound device. (Conexant has many different sound chips. We need just the right driver match). I'm still in process of finding the right match for your device under XP. Hope to provide next step sometime tomorrow
  4. genekle

    genekle TS Rookie Topic Starter Posts: 44

    I just verified it and yes everything is working properly.
  5. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,371   +167

    Will give a quick update (and will try avoid the gory detail as best i can)
    1. Remember that in windows Device names are purely comments as far as Windows is concerned
    2. For Windows, it's the Device Instance and Hardware Ids that count (altho they are quite cryptic looking for us humans to look at). These are among those looonng strings you see in Problem Devices report
    3. I believe these Id strings indicate a Conexant High Definition SmartAudio 221 device
    4. You may find lots of drivers for this device name should you Google, even lots of XP drivers, problem is the driver install file must support your specific Hardware Id (remember, Windows doesn't care about about simply the device name. So simply finding a driver based on device name doesn't mean it will install or work! It's the hardware id that counts!)
    5. I think we have two options:
      • From what i found, seems like there are XP drivers that support similiar Conexant chips but all the XP drivers, "as is", won't install for your specific hardware chip. (you;ll get some form of a Hardware not Supported message). But i can modify the driver install file to install for you, upload it to a site you can then download from so you can install and test it on your machine
      • There's a handy driver tool i know, DriverMax, that's been improved to now also help locate drivers (but requires you create a free account first). It must run on your machine to find the drivers on the machine
    In either case, will need to follow up to provide still further info for either or both options tomorrow
  6. genekle

    genekle TS Rookie Topic Starter Posts: 44

    According to DriverMax my sound card is a Conexant High Definition SmartAudio 221, But none of the drivers seem to work.
  7. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,371   +167

    Well, that's at least consistent with everything i've found so far manually:
    => It is Conexant High Definition SmartAudio 221
    => However all the XP drivers for device name Conexant High Definition SmartAudio 221 won't work on your computer because they must recognize your hardware chip's Hardware ID as a supported device (matching device name alone is not sufficient)
    => However, some of these XP drivers, from what i've been reading,should work with your hardware chip other then the installer doesn't "approve" your hardware chip for driver install.

    So required i modify the driver installer file to accept your hardware as OK to install. This means you should keep whatever driver i send you in a safe place as it will be "customized" for you. I should be able to get it to you sometime later today.
  8. genekle

    genekle TS Rookie Topic Starter Posts: 44

    ok, will put it on my important( do not erase memory stick). and THANK YOU SO Very Much.
  9. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,371   +167

    1) OH! Don't trust a USB memory stick for your very important files.! (We'll save that discussion for another time or thread. ;) ). Suggest you either get a USB external hard drive and/or burn files to CD or some additional safe storage method (btw... personally i don't advise Western Digital external USB hard drives either)

    2) As for your driver... I can explain what i've done... but i want to first make sure it actually installs and then works! :)
    • Download the file here http://www.savefile.com/files/2042595
    • It's a .zip file meaning its data is in a compressed format. You should be able to double click it to have your system decompress and extract the files
    • There are two folders: MS UAA Audio and AUDIO. Since you reported in your prior posts your MS UAA Bus device is OK just click to open Audio/XP32 folders
    • Double click the file Setup.exe and then follow any prompts if need be
    • Does it install?
    • Use my prior instructions to look again in Device Manager at MS UAA Audio device plus your sound card you find listed under it? Do they both now report Working Properly?
  10. genekle

    genekle TS Rookie Topic Starter Posts: 44

    Sorry it took me so long,but i ama truck driver and I am under a load ( on my way to Los Angeles,CA ) and I am limited to connect to the internet. THE DRIVERS WORK !!!!!! THANK YOU VERY MUCH !!!!! :O :) ;>)
  11. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Wow that's pretty damn good :)

    LookinAround you may need to show me where that driver came from, because I'm sure you didn't just create a 50meg driver inf for someone :p
     
  12. genekle

    genekle TS Rookie Topic Starter Posts: 44

    I am not asking, I am so happy to have sound I could eat coconut. Which I am very allergic to..
  13. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,371   +167

    genekle
    And i'm just happy to hear it all actually works! :grinthumb So please don't eat coconut! :D

    kimsland
    Will take awhile to try and write up something to explain. But the key to finding potential drivers (and in this case hacking one to make it work) is:
    Understanding and remembering that Windows' device names may help us humans search for drivers and understand what kind of device is on our computer. But the device name itself has absolutely NO part in Windows' decision making process to find and use a driver! (i.e is perfectly OK to try and google a device name when looking for drivers but don't think that means it will install if you find a name match!) It's entirely those cryptic device identification strings that are ultimately important! (It comes down to searching for hardware IDs - much like my post about identifying webcams to find their drivers!)

    And, in full disclosure, more then just hardware ids may be involved in Windows' decision process to use a driver or not but, i'll repeat, not ever device names in that algorithm! ​

    /* EDIT */
    I'll also put it this way: People might find drivers when searching by device name but that's purely due to a side effect of how device names are tied to device identification strings. Bottom line though: A device name is merely a comment as far as Windows is concerned!
  14. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,371   +167

    OK, kimsland. I can finally provide the answer to your question.

    See Plug and Play Overview: How Windows Finds Drivers for USB Devices (and note same applies to PCI devices which was the OP's sound device)

    Answer is: I didn’t create a 50MB driver. I was lucky to find an already exisiting 50MB driver that looked like it would work on OP's computer. But the problem with the existing driver i found: the driver's installation setup file (.inf file) needed to first be edited in order that it be a driver match and get installed by the Windows driver search algorithm.

    Luckily, once I got Windows to select and install that driver (with its modified .inf file) it indeed worked!
  15. CybeRocK

    CybeRocK TS Rookie

    LookinAround i am having the same problem genekle had, i followed the link where you uploaded the audio driver for him but it seems the website is having some maintenance work done. Do you still happen to have that audio driver by any chance?
    Thanks!
  16. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

  17. CybeRocK

    CybeRocK TS Rookie

    It didn't work :(
  18. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,371   +167

    Hi CybeRock

    I can try to customize the driver again (if i can still find all the right pieces again, i hope!)

    Could you first confirm the exact make/model of your computer then also
    • Click Start->Run, enter: msinfo32. Click the + sign next to Components to expand it
    • Click Problem Devices. Anything appear?
    • If yes, click on it, Ctrl-A to select all, Ctrl-C to copy it, Ctrl-V to paste into next post
  19. CybeRocK

    CybeRocK TS Rookie

    Well, I got these two:

    Audio Device on High Definition Audio Bus HDAUDIO\FUNC_01&VEN_14F1&DEV_5051&SUBSYS_103C30CF&REV_1000\4&887B936&0&0001 The drivers for this device are not installed.

    OHCI Compliant IEEE 1394 Host Controller PCI\VEN_1180&DEV_0832&SUBSYS_30CF103C&REV_05\4&37A8D8D1&0&2840 This device cannot start.
  20. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,371   +167

    OK. May take me a day or two but will get back to you (hopefully with good results) :)
  21. CybeRocK

    CybeRocK TS Rookie

    Wow thank you! I really appreciate it!
  22. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,371   +167

    Hi CybeRock

    I created a customized version of the audio driver file for your XP downgrade and saved it on esnips here: HP dv6809wm Audio XP.zip See if it works (fingers crossed.... and drum roll please!)

    (you still have a firewire driver missing, btw, but if you care we can see if can fix after audio)
  23. CybeRocK

    CybeRocK TS Rookie

    It worked! Dude you are the man! Where everything else failed, you have prevailed :). I am forever grateful. I know about the other issue, i tried everything with that also but nothing worked. What do you recommend?
  24. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,371   +167

    Hi CybeRocK

    Ooops! Just realized i forgot to get back to you!

    As for the firewire port on that computer, I'm not so sure there;s a good solution for firewire. There's some indication that an older BIOS version can help but IMO i'd be concerned about rolling back the BIOS version and that, itself, causing other problems.

    So i think is best to live without firewire if you can
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