No Internet access even though wifi is connected

[NaruChan]

My laptop doesn't have access to Internet connection even its connected to wifi since yesterday . I googled through forums and downloaded FSS. it says ,

Connection Status:
==============
Attempt to access Local Host IP returned error: Localhost is blocked: Other errors
LAN connected.
Attempt to access Google IP returned error: Other errors
Attempt to access Google.com returned error: Other errors
Attempt to access Yahoo IP returned error: Other errors
Attempt to access Yahoo.com returned error: Other errors


I tried everything but still no Internet connection. please help

 

[learninmypc]

Does your laptop have a "key" button or ? you need to toggle to get wifi?

 

[NaruChan]

I have to toggle to get it. my laptop is a vaio with win7 premium (×64)

 

[DelJo63]

Report your symptoms in Virus Removal !! This is complex to solve

 

[NaruChan]

First I've got 2 problems.
1: my wifi showed limited access. when I went to network and sharing center it showed : 'unknown' ; the dependency service or group failed to start.
2 : my action center showed that I have to enable my firewall when I tried to do that it showed 0x8007042c error. when I tried to do it manually it showed : error 1068 ; windows couldn't start the windows firewall service on local computer.

I did Microsoft safety scan nothing showed up but when I did farbar service scan, it showed that mpsSvc and bfe services are not running.

Then I installed "services repair" and it enabled my firewall.
But I still got no internet access message even its connected to the wifi.

I again did farbar service scan on,
Internet service
Firewall
System restore
Action center
Windows update

Farbar Service Scanner Version: 27-01-2016
Ran by USER (administrator) on 13-12-2016 at 16:20:28
Running from "C:\Users\USER\Documents\Bluetooth Folder"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Attempt to access Local Host IP returned error: Localhost is blocked: Other errors
LAN connected.
Attempt to access Google IP returned error. Other errors
Attempt to access Google.com returned error: Other errors
Attempt to access Yahoo.com returned error: Other errors


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed


**** End of log ****

 

[NaruChan]

If you need information on anything else please let me know. thanks

 

[NaruChan]

To get rid of the 'unknown' ; the dependency service or group failed to start ; on network and sharing center I used Command Prompt ;

net localgroup administrators localservice /add
net localgroup administrators networkservice /add

 

[DelJo63]

System errors suggest need to run

1. SFC /scannow
2. netsh winsock reset

 

[NaruChan]

Hi I contacted my network providers and they said I should update my drivers. can someone help me with updating them manually ? thanks

 

[DelJo63]

Did you try the above? it can't do any worse than you are now....

 

[NaruChan]

Yes I did. when I scanned it said there are some faults and unable to fix them. everytime I try to access the logs on CBS folder it denies my access.

Netsh winsock reset was a success

 

[DelJo63]

there are some faults and unable to fix them. everytime I try to access the logs on CBS folder it denies my access.

Netsh winsock reset was a success

1) get the entire path from c:\ ... to the CBS folder and report
2) any other errors?

 

[NaruChan]

Hi I got access to the log. shall I paste it here?

No errors except for that yellow triangle on my wifi.

 

[DelJo63]

Hi I got access to the log. shall I paste it here?

sure

No errors except for that yellow triangle on my wifi.

Report the system make and model and we'll find the driver site

Does the wired choice work?

 

[NaruChan]

I even did a clean up process on my laptop as instructed by broni prior to this.

 

[NaruChan]

No it wont work with ethernet cable either.

System :
Manufacturer : Sony electronic Inc.
Model : VAIO computer
Processor : Intel(R) Core (TM) i5-3210M CPU @ 2.50GHz 2.50GHz
RAM : 6.00GB
System type : 64-bit operating system

 

[DelJo63]

It's very bothersome to see

"when I scanned it said there are some faults and unable to fix them. everytime I try to access the logs on CBS folder it denies my access."​

this says there are permission problems.

You should know that to do these tests and to perform corrective actions, you need to be logged on as the Administrator

 

[DelJo63]

Go to this site https://esupport.sony.com/US/perl/select-system.pl?DIRECTOR=DRIVER&model_type_group_id=10

get a USB thumbdrive to save the driver

then take that back to the failing system and install the drivers.

 

[NaruChan]

PLEASE HELP !! I ACCIDENTALLY DELETED THE WIRELESS NETWORK ADAPTER. I have the driver on my thumb driver. but I dont know how to reinstall it.

 

[DelJo63]

Plugin the USB thumbdrive to the failing system

click on Computer to find the drive letter assigned to the USB

dbl-click on the device to see the contents

explore and see what you have, eg foo.zip, foo.msu and report your findings

 

[NaruChan]

It says .exe

 

[DelJo63]

GREAT - - dbl click on it

 

[NaruChan]

Hi I installed the new drivers. since I still can't access the Internet I called contacted my network provider and resetted the router settings. now it shows Limited access.
When I diagnosed it says : DHCP is not enabled for wireless network connection

 

[DelJo63]

Let's verify the settings; get a command prompt, run IPCONFIG /ALL >myTcp.txt, copy the content of myTcp.txt and paste it as next response

 

[NaruChan]

Windows IP Configuration

Host Name . . . . . . . . . . . . :
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 26-4B-F5-CA-14-41
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Qualcomm Atheros AR9485WB-EG Wireless Network Adapter
Physical Address. . . . . . . . . : 84-4B-F5-CA-14-41
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.8.10(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.8.1
DNS Servers . . . . . . . . . . . : 4.4.4.4
8.8.8.8
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 84-4B-F5-CA-14-42
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 30-F9-ED-B9-7C-89
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{FC121F91-BE63-493A-9B5D-A6DA8C14AFF4}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{FB06D168-405B-4B4D-88EA-A580CB3992B8}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{92EDD8D2-6A03-493A-990E-528A3AEB34EB}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{017644ED-8715-403B-B26C-7826A5196B9F}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{BC0EB33D-B75B-4DFF-BE01-1380CF711F14}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes