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No internet after program download

Discussion in 'Storage and Networking' started by Andresr, Jul 24, 2010.

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Page 2 of 4

  1. LookinAround TechSpot Chancellor Posts: 7,677   +39

    When you reboot, when Windows detects Plug and Play hardware without a driver it pops up the New Hardware Wizard (which i'm guessing is what you're seeing). When it starts, just click Cancel

    Note: The Hardware Wizard will be called if EITHER the wired OR wireless adapter has no driver. So if you uninstalled both but only reinstalled one so far, that's why
    LookinAround, Jul 24, 2010
    #21

  2. Leeky TechSpot Moderator Posts: 4,344   +59

    As above.

    You could always side step the new hardware found wizard by heading straight to the device manager, right clicking the required driver and then selecting update driver. It should then locate the latest driver since the installation has been completed.
    Leeky, Jul 24, 2010
    #22

  3. Andresr Newcomer, in training Posts: 31

    Lookinaround i just did what you said and i barely just read what you posted its funny

    Well I am currently installing my wireless LAN driver right now and I hope it works!
    Andresr, Jul 24, 2010
    #23

  4. Andresr Newcomer, in training Posts: 31

    realtek rtl8101 was working now its not? and an unknown device appeared
    Andresr, Jul 24, 2010
    #24

  5. Leeky TechSpot Moderator Posts: 4,344   +59

    That is the LAN is it not?

    Its gone midnight here, (so I'm likely confusing myself due to tiredness) but what is it trying to install in new hardware wizard?

    Go to device manager and let us know what network device(s) have the yellow triangle with ! against them please. :)
    Leeky, Jul 24, 2010
    #25

  6. Andresr Newcomer, in training Posts: 31

    Sorry for the keep up..

    umm these have the yellow mark

    Realtek RTL8101E Family PCI-E FE NIC NDIS 6.0

    WAN Miniport -IP
    WAN Miniport -IPv6
    WAN Miniport -Network Monitor
    Unknown Device
    Andresr, Jul 24, 2010
    #26
     

  7. Leeky TechSpot Moderator Posts: 4,344   +59

    So by the sounds of it your no further forward. :(

    Go back to Device Manager and right click each of the items with a yellow mark, and select un-install on all of them.

    Reboot windows

    Ignore the new device found wizard when windows restarts.

    Go straight to Device manager.

    Click the first one, select update driver, and then select have disc and/or direct it to your software folder with the software you downloaded from the support site.

    See if that sorts the problem out. Do the first one, then reboot, and see if it reconfigures correctly and solves the first one first.
    Leeky, Jul 24, 2010
    #27

  8. LookinAround TechSpot Chancellor Posts: 7,677   +39

    No worries.. Leeky and I (and any others) will try to see your problem through to a hopefully working finish.. though i'm also about to head off to dinner (Leeky and i are about 6 timezones apart :) )

    just fyi.. Miniports are associated with a network adapter. So do you have either your wired or wireless adapters working yet or both still not working?

    Also, we might be able to get some more detailed info from windows if you'd please
    • Make sure all your devices are connected and powered on
    • Click Start->Run, enter: msinfo32. Click the + sign next to Components to expand it
    • Click Problem Devices. Anything appear?
    • If yes, click on it, Ctrl-A to select all, Ctrl-C to copy it, Ctrl-V to paste into next post

    Will check back later or tomorrow when i can
    LookinAround, Jul 24, 2010
    #28

  9. Andresr Newcomer, in training Posts: 31

    Should i install the LAN or the rtl8187s first?
    Andresr, Jul 24, 2010
    #29

  10. Leeky TechSpot Moderator Posts: 4,344   +59

    Whichever really.

    I'd work from the top downwards personally. :)

    The above advice from LookingAround is well worth following as well.
    Leeky, Jul 24, 2010
    #30

  11. Andresr Newcomer, in training Posts: 31

    oh just to tell you guys im using my desktop to work because there is no internet connection on the laptop i am working on. just letting you guys know.

    umm i have to make a notepad file with the msinfo wait guys
    Andresr, Jul 24, 2010
    #31

  12. LookinAround TechSpot Chancellor Posts: 7,677   +39

    Just an fyi clarification as i don't think this will work for this case...

    In general, whenever you "point" Windows to a specific file or folder (whether via Device Manager or New Hardware Wizard) Windows is looking for INF files.) So if it only sees an EXE file, it won't work.

    When you actually run EXE file, it will unpack itself and install the INF file plus associated driver files. Then Windows (e.g. on reboot) finds the new INF file in the standard Windows driver search path which is how the driver normally gets installed
    LookinAround, Jul 24, 2010
    #32

  13. Leeky TechSpot Moderator Posts: 4,344   +59

    No worries, though I have to say it will likely mean more to LookingAround than me.

    Its a good opportunity for me to learn as well though. Handy since I'm finally starting a IT degree in Sept. :D Until now I'm self-taught from years of trial and error and generally pushing my luck! LOL.
    Leeky, Jul 24, 2010
    #33

  14. Leeky TechSpot Moderator Posts: 4,344   +59

    Your very right, thank you for the correction. :)

    Would it be possible to extract the.exe to get the .inf in this case though?
    Leeky, Jul 24, 2010
    #34

  15. Andresr Newcomer, in training Posts: 31

    Not Available PCI\VEN_10EC&DEV_8199&SUBSYS_819910EC&REV_22\D644160000 The drivers for this device are not installed.

    Realtek RTL8101 Family PCI-E Fast Ethernet NIC (NDIS 6.0) PCI\VEN_10EC&DEV_8136&SUBSYS_0565107B&REV_01\364CE00000 This device is not working properly because Windows cannot load the drivers required for this device.

    WAN Miniport (IP) ROOT\MS_NDISWANIP\0000 This device is not working properly because Windows cannot load the drivers required for this device.

    WAN Miniport (IPv6) ROOT\MS_NDISWANIPV6\0000 This device is not working properly because Windows cannot load the drivers required for this device.

    WAN Miniport (Network Monitor) ROOT\MS_NDISWANBH\0000 This device is not working properly because Windows cannot load the drivers required for this device.
    Andresr, Jul 24, 2010
    #35

  16. Andresr Newcomer, in training Posts: 31

    hey guys..

    would a anti-virus program be causing this?

    cause i went looking around in the device manager and i found a file with the name of my virus scan and it had a ndis 6.0 and there is a ndis 6.0 in the realtek adapter?
    Andresr, Jul 24, 2010
    #36

  17. Leeky TechSpot Moderator Posts: 4,344   +59

    Its possible, but I'd have thought unlikely as it shouldn't be seeing a hardware driver (and a Realtek one at that!) as a threat.

    Disable your anti-virus and try the installation of one of them again and see what happens.

    Just to confirm, your Zonealarm has been un-installed hasn't it?
    Leeky, Jul 24, 2010
    #37

  18. Andresr Newcomer, in training Posts: 31

    Oh yes it has haha

    so let me reboot and try again. I will tell the results..

    thanks for helping for far!
    Andresr, Jul 24, 2010
    #38

  19. Leeky TechSpot Moderator Posts: 4,344   +59

    OK, report back the outcome. :)

    No worries for the help.
    Leeky, Jul 24, 2010
    #39

  20. Andresr Newcomer, in training Posts: 31

    leeky could you help? it says realtek driver ..... #17 .. #17? did i install it 17 times? haha if so how to i delete 16?
    Andresr, Jul 24, 2010
    #40
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