No internet after program download

By Andresr
Jul 24, 2010
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  1. Andresr

    Andresr Newcomer, in training Topic Starter Posts: 31

    Sorry for the keep up..

    umm these have the yellow mark

    Realtek RTL8101E Family PCI-E FE NIC NDIS 6.0

    WAN Miniport -IP
    WAN Miniport -IPv6
    WAN Miniport -Network Monitor
    Unknown Device
  2. Leeky

    Leeky TechSpot Evangelist Posts: 4,378   +98

    So by the sounds of it your no further forward. :(

    Go back to Device Manager and right click each of the items with a yellow mark, and select un-install on all of them.

    Reboot windows

    Ignore the new device found wizard when windows restarts.

    Go straight to Device manager.

    Click the first one, select update driver, and then select have disc and/or direct it to your software folder with the software you downloaded from the support site.

    See if that sorts the problem out. Do the first one, then reboot, and see if it reconfigures correctly and solves the first one first.
  3. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,358   +167

    No worries.. Leeky and I (and any others) will try to see your problem through to a hopefully working finish.. though i'm also about to head off to dinner (Leeky and i are about 6 timezones apart :) )

    just fyi.. Miniports are associated with a network adapter. So do you have either your wired or wireless adapters working yet or both still not working?

    Also, we might be able to get some more detailed info from windows if you'd please
    • Make sure all your devices are connected and powered on
    • Click Start->Run, enter: msinfo32. Click the + sign next to Components to expand it
    • Click Problem Devices. Anything appear?
    • If yes, click on it, Ctrl-A to select all, Ctrl-C to copy it, Ctrl-V to paste into next post

    Will check back later or tomorrow when i can
  4. Andresr

    Andresr Newcomer, in training Topic Starter Posts: 31

    Should i install the LAN or the rtl8187s first?
  5. Leeky

    Leeky TechSpot Evangelist Posts: 4,378   +98

    Whichever really.

    I'd work from the top downwards personally. :)

    The above advice from LookingAround is well worth following as well.
  6. Andresr

    Andresr Newcomer, in training Topic Starter Posts: 31

    oh just to tell you guys im using my desktop to work because there is no internet connection on the laptop i am working on. just letting you guys know.

    umm i have to make a notepad file with the msinfo wait guys
  7. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,358   +167

    Just an fyi clarification as i don't think this will work for this case...

    In general, whenever you "point" Windows to a specific file or folder (whether via Device Manager or New Hardware Wizard) Windows is looking for INF files.) So if it only sees an EXE file, it won't work.

    When you actually run EXE file, it will unpack itself and install the INF file plus associated driver files. Then Windows (e.g. on reboot) finds the new INF file in the standard Windows driver search path which is how the driver normally gets installed
  8. Leeky

    Leeky TechSpot Evangelist Posts: 4,378   +98

    No worries, though I have to say it will likely mean more to LookingAround than me.

    Its a good opportunity for me to learn as well though. Handy since I'm finally starting a IT degree in Sept. :D Until now I'm self-taught from years of trial and error and generally pushing my luck! LOL.
  9. Leeky

    Leeky TechSpot Evangelist Posts: 4,378   +98

    Your very right, thank you for the correction. :)

    Would it be possible to extract the.exe to get the .inf in this case though?
  10. Andresr

    Andresr Newcomer, in training Topic Starter Posts: 31

    Not Available PCI\VEN_10EC&DEV_8199&SUBSYS_819910EC&REV_22\D644160000 The drivers for this device are not installed.

    Realtek RTL8101 Family PCI-E Fast Ethernet NIC (NDIS 6.0) PCI\VEN_10EC&DEV_8136&SUBSYS_0565107B&REV_01\364CE00000 This device is not working properly because Windows cannot load the drivers required for this device.

    WAN Miniport (IP) ROOT\MS_NDISWANIP\0000 This device is not working properly because Windows cannot load the drivers required for this device.

    WAN Miniport (IPv6) ROOT\MS_NDISWANIPV6\0000 This device is not working properly because Windows cannot load the drivers required for this device.

    WAN Miniport (Network Monitor) ROOT\MS_NDISWANBH\0000 This device is not working properly because Windows cannot load the drivers required for this device.
  11. Andresr

    Andresr Newcomer, in training Topic Starter Posts: 31

    hey guys..

    would a anti-virus program be causing this?

    cause i went looking around in the device manager and i found a file with the name of my virus scan and it had a ndis 6.0 and there is a ndis 6.0 in the realtek adapter?
     
  12. Leeky

    Leeky TechSpot Evangelist Posts: 4,378   +98

    Its possible, but I'd have thought unlikely as it shouldn't be seeing a hardware driver (and a Realtek one at that!) as a threat.

    Disable your anti-virus and try the installation of one of them again and see what happens.

    Just to confirm, your Zonealarm has been un-installed hasn't it?
  13. Andresr

    Andresr Newcomer, in training Topic Starter Posts: 31

    Oh yes it has haha

    so let me reboot and try again. I will tell the results..

    thanks for helping for far!
  14. Leeky

    Leeky TechSpot Evangelist Posts: 4,378   +98

    OK, report back the outcome. :)

    No worries for the help.
  15. Andresr

    Andresr Newcomer, in training Topic Starter Posts: 31

    leeky could you help? it says realtek driver ..... #17 .. #17? did i install it 17 times? haha if so how to i delete 16?
  16. Leeky

    Leeky TechSpot Evangelist Posts: 4,378   +98

    LOL. At what point is it saying that? I'm guessing that number is in the network connections folder...

    I think you'd be wise to empty your temp folder as well now, as you've no doubt opened these .exe's a few million times.

    Click start > programs > accessories > System tools > disk cleanup and select drive C: Make sure temp folder is selected and empty them all.
  17. Andresr

    Andresr Newcomer, in training Topic Starter Posts: 31

    ok i am becoming a little impatient.

    This stupid computer won't work do you guys recommend going to a store or something?
  18. Andresr

    Andresr Newcomer, in training Topic Starter Posts: 31

    Leeky I dont know it says #17 though haha sounds like a lot to me
     
  19. Andresr

    Andresr Newcomer, in training Topic Starter Posts: 31

    is there any way we could talk? do you have xbox live?
  20. Leeky

    Leeky TechSpot Evangelist Posts: 4,378   +98

    Believe it or not I've never used an xbox, or anything like that. Not since I was about about 12. lol.

    If its assigning a number then it sounds like its working (possibly). If you go to the network connections folder is it showing your wireless and your network LAN?

    It takes patience unfortunately, but it can be resolved without having to pay for someone to do it. I'm going to have to head to bed soon I'm afraid though, as its now 01:30 and I need to be up fairly early in the morning.

    Let me know the results of your look in the network connections folder.
  21. tipstir

    tipstir TS Ambassador Posts: 4,576   +76

    I have that card? Where did you get the driver from? Best to remove the driver and let Window pull the driver off the internet. There is Realtek TW site you can get drivers from.
  22. Andresr

    Andresr Newcomer, in training Topic Starter Posts: 31

    leeky just go to sleep ill be on this website later
  23. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,358   +167

    @Leeky
    Kudos to you Leeky! :grinthumb I've seen several of your posts here on TechSpot and would say you've done pretty darn well for self-taught and congrats on starting your IT degree program!

    @Andresr
    1. Please tell us the exact model of your Gateway computer so we can double check the drivers you are downloading
    2. fyi: The "Unknown Device" that's now appearing is, in fact, your Realtek RTL8187SE Wireless LAN PCIE Network Adapter. There's no driver for the wireless adapter currently installed and it's now appearing as Unknown (i can explain later, if you want, why just the Realtek wireless adapter may shown as "Unknown" when no driver installed)
    3. The driver for your wired Ethernet Realtek LAN adapter is installed but the device driver is failing to start
    I have a theory that's consistent with all of your symptoms reported so far. It's consistent with
    > Your Firewall program download/install attempt
    > Then your antivirus warning
    > Then both your network adapters failing at the same time
    Plus (if i'm right) uninstalling/reinstalling network drivers alone may not fix your network problem.

    My guess is you have a bad "filter driver for device class=NETWORK" because your anti-virus saw a "false positive" during the ZoneAlarm install and removed or corrupted a network filter driver when it tried to remove what it thought was "malware". A single bad network class filter can cause all drivers in that same device class to fail - In this case, all the network drivers on your machine. (But, of course, that's just my current best guess)

    Try doing a Vista system restore to a point prior to the failure to restore the driver stack. And then try reinstalling the drivers again​

    Also tell us your Gateway /model. I'll check back in tomorrow with more stuff (and if all this troubleshooting gets too painful, you may choose to reinstall Windows if that's any easier :( )
  24. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,358   +167

    @tipstir
    It would be worth a shot if there were an internet connection but there's not. ;)

    I suspect (just a guess / my current best guess theory) there's driver stack corruption that (if i'm right) may not get fixed by the driver reinstall. May need either system restore to restore the driver stack or (if that fails) instruction to manually fix corrupt filter on the driver stack
  25. Andresr

    Andresr Newcomer, in training Topic Starter Posts: 31

    alright guys im back.

    I tried a system restore like 3 times 2 days ago.. I put it back a week and when windows restarted everything was still there as if I didn't even do a system restore?

    I will try it once again and see if it works.. im going to set it back like 1 week


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