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No internet after program download

Discussion in 'Storage and Networking' started by Andresr, Jul 24, 2010.

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Page 3 of 4

  1. Leeky TechSpot Moderator Posts: 4,344   +59

    LOL. At what point is it saying that? I'm guessing that number is in the network connections folder...

    I think you'd be wise to empty your temp folder as well now, as you've no doubt opened these .exe's a few million times.

    Click start > programs > accessories > System tools > disk cleanup and select drive C: Make sure temp folder is selected and empty them all.
    Leeky, Jul 24, 2010
    #41

  2. Andresr Newcomer, in training Posts: 31

    ok i am becoming a little impatient.

    This stupid computer won't work do you guys recommend going to a store or something?
    Andresr, Jul 24, 2010
    #42

  3. Andresr Newcomer, in training Posts: 31

    Leeky I dont know it says #17 though haha sounds like a lot to me
    Andresr, Jul 24, 2010
    #43

  4. Andresr Newcomer, in training Posts: 31

    is there any way we could talk? do you have xbox live?
    Andresr, Jul 24, 2010
    #44

  5. Leeky TechSpot Moderator Posts: 4,344   +59

    Believe it or not I've never used an xbox, or anything like that. Not since I was about about 12. lol.

    If its assigning a number then it sounds like its working (possibly). If you go to the network connections folder is it showing your wireless and your network LAN?

    It takes patience unfortunately, but it can be resolved without having to pay for someone to do it. I'm going to have to head to bed soon I'm afraid though, as its now 01:30 and I need to be up fairly early in the morning.

    Let me know the results of your look in the network connections folder.
    Leeky, Jul 24, 2010
    #45

  6. tipstir TS Ambassador Posts: 3,668   +15

    I have that card? Where did you get the driver from? Best to remove the driver and let Window pull the driver off the internet. There is Realtek TW site you can get drivers from.
    tipstir, Jul 24, 2010
    #46
     

  7. Andresr Newcomer, in training Posts: 31

    leeky just go to sleep ill be on this website later
    Andresr, Jul 24, 2010
    #47

  8. LookinAround TechSpot Chancellor Posts: 7,677   +39

    @Leeky
    Kudos to you Leeky! :grinthumb I've seen several of your posts here on TechSpot and would say you've done pretty darn well for self-taught and congrats on starting your IT degree program!

    @Andresr
    1. Please tell us the exact model of your Gateway computer so we can double check the drivers you are downloading
    2. fyi: The "Unknown Device" that's now appearing is, in fact, your Realtek RTL8187SE Wireless LAN PCIE Network Adapter. There's no driver for the wireless adapter currently installed and it's now appearing as Unknown (i can explain later, if you want, why just the Realtek wireless adapter may shown as "Unknown" when no driver installed)
    3. The driver for your wired Ethernet Realtek LAN adapter is installed but the device driver is failing to start
    I have a theory that's consistent with all of your symptoms reported so far. It's consistent with
    > Your Firewall program download/install attempt
    > Then your antivirus warning
    > Then both your network adapters failing at the same time
    Plus (if i'm right) uninstalling/reinstalling network drivers alone may not fix your network problem.

    My guess is you have a bad "filter driver for device class=NETWORK" because your anti-virus saw a "false positive" during the ZoneAlarm install and removed or corrupted a network filter driver when it tried to remove what it thought was "malware". A single bad network class filter can cause all drivers in that same device class to fail - In this case, all the network drivers on your machine. (But, of course, that's just my current best guess)

    Try doing a Vista system restore to a point prior to the failure to restore the driver stack. And then try reinstalling the drivers again

    Also tell us your Gateway /model. I'll check back in tomorrow with more stuff (and if all this troubleshooting gets too painful, you may choose to reinstall Windows if that's any easier :( )
    LookinAround, Jul 24, 2010
    #48

  9. LookinAround TechSpot Chancellor Posts: 7,677   +39

    @tipstir
    It would be worth a shot if there were an internet connection but there's not. ;)

    I suspect (just a guess / my current best guess theory) there's driver stack corruption that (if i'm right) may not get fixed by the driver reinstall. May need either system restore to restore the driver stack or (if that fails) instruction to manually fix corrupt filter on the driver stack
    LookinAround, Jul 24, 2010
    #49

  10. Andresr Newcomer, in training Posts: 31

    alright guys im back.

    I tried a system restore like 3 times 2 days ago.. I put it back a week and when windows restarted everything was still there as if I didn't even do a system restore?

    I will try it once again and see if it works.. im going to set it back like 1 week
    Andresr, Jul 25, 2010
    #50

  11. Andresr Newcomer, in training Posts: 31

    I think i have an idea.

    I know someone with the exact same laptop. Do you guys think i could back up that persons wireless adapters and stuff and just install them on my latop?
    Andresr, Jul 25, 2010
    #51

  12. Andresr Newcomer, in training Posts: 31

    Model= T-1631
    Andresr, Jul 25, 2010
    #52

  13. Leeky TechSpot Moderator Posts: 4,344   +59

    Thank you mate. :) I still have much to learn, but thank you for your kind words. :)

    I'm actually pretty nervous about starting it now - Learning Java is a fundamental part of the degree too! I'm looking forward to that. :D

    @Andresr

    Like i suspected your wireless and network LAN drivers are the only ones listed for your model.

    For clarification your wireless is: http://support.gateway.com/support/...less Network Driver Version: 6.1053.0116.2008

    Your network LAN is: http://support.gateway.com/support/...altek Network Driver Version: 6.202.0125.2008

    LookingAround's comments go well past my known expertise unfortunately, but system restore seems a good idea.

    Try restoring it back a month or so - See if that has any effect.

    @LookingAround

    Would it be possible this virus scan has put a critical network file into its virus vault? I'm wondering if we can exstablish that, and maybe remove it and then maybe the drivers will spring back into life.

    I'm also happy to download and extract the .inf files (and post here or link from my server) to refresh the drivers via Device Manager if you feel that will work?

    I'll keep an eye on this post this morning, but won't be online properly for a few more hours as I've a sunday roast dinner to cook. :D
    Leeky, Jul 25, 2010
    #53

  14. Andresr Newcomer, in training Posts: 31

    leeky it wont let me open those links haha it says problem loading page and I don't know why.

    I went to system restore and it only lets me go back a week and this all happened like 3 days ago so a week is fine.

    When I run system restore it does its work but when windows loads up again it says the restore failed and all this other stuff

    and when i go to device manager to look at the realtek drivers it says cannot find the file specified and same thing when i try to add legacy software/hardware > its one of those haha

    anyway..


    Would you guys recommend going to a place were they can fix it?
    Andresr, Jul 25, 2010
    #54

  15. Leeky TechSpot Moderator Posts: 4,344   +59

    If your at your means end with it, you could do one thing - its more work, but it saves the cost of getting it repaired.

    Backup your personal files, and then re-install Windows with a clean install (formatting your hard drive).

    Its a tad extreme, but the way I see it is time vs. money. e.g. Sometimes the easiest thing in the scenario your in is to just do a fresh install.

    It will solve your current problem, as everything will be freshly installed on a freshly formatted hard drive. Just don't install Zonealarm! lol.

    Its not really the correct solution, but if you don't have much to backup or your happy to lose files then its the quickest method for you right now.
    Leeky, Jul 25, 2010
    #55

  16. Andresr Newcomer, in training Posts: 31

    Leeky I decided that is what I am going to do!

    so to re-istall windows or whatever should I get the disc that came with the computer?

    It says "operation system disc then all the stuff my computer has like 32 bit and all that stuff..

    and near the bottom of the disc it says " to re-install the operating system insert disc.

    then it says warning: this process erases all data and files from the hard drive


    Is This The Correct Disc Leeky?
    Andresr, Jul 25, 2010
    #56

  17. Leeky TechSpot Moderator Posts: 4,344   +59

    It sounds like the correct disk mate.

    But heed its warning: You WILL lose everything stored on the hard drive during re-installation.
    Leeky, Jul 25, 2010
    #57

  18. Andresr Newcomer, in training Posts: 31

    as long as I get wireless back haha

    yeah i put pictures and stuff on a usb

    so I will reply if my computer works
    Andresr, Jul 25, 2010
    #58

  19. Andresr Newcomer, in training Posts: 31

    So I re-installed the Vista home premium 32bit OS

    now everything is better! now all it says when i try to connect is.. I need a wireless network adapter installed and configured? I will go searching for one right now..

    If you guys have recommendations say them please!
    Andresr, Jul 25, 2010
    #59

  20. Andresr Newcomer, in training Posts: 31

    Guys! it worked! I did all the crap got the old LAN adapter that was in my trash before the re-installation!

    Thank you Leeky! LookinAround! Raybay! and Mailpup for all the time you guys took out of your day to help me with my problem!

    I will come back to this site if i ever have problems again! Thank you once again! ALL FIXED
    Andresr, Jul 25, 2010
    #60
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