Hi. I have followed all the instructions given here. The exception been that I could not install firewall or update java to the most current version. I have written here about the installation problems here. I am attaching the log files from the scans. As I mentioned the symptoms remain. I can't install program. I am at a loss. I don't know where to look anymore or what else to do. I don't want to resort to using reformat as I am not sure that back-ups are safe and I can't delete years of work and family pics.