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No multimedia audio controller installed

By Pipxie
Feb 1, 2011
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  1. Hi Guy's,

    I am just about at the end of my tether. For some reason the computer a friend just gave me has no sound. I have checked in the device manager and I seem to have the creative sblive! series (WDM) soundcard.. at least I think thats what it is.. everything else is fine except my multimedia audio controller. It has a little triangle with an ! mark. It says I have no Multimedia Audio Controller installed (code 28)

    now.. I have searched so many forums but I cant find the resolution for my situation. I have no idea what make and model this computer is, it doesnt say anywhere on it!

    I did run dixdiag and this is what came up

    -----------------
    System Information
    ------------------
    Time of this report: 1/24/2011, 19:37:49
    Machine name: PCSTATION
    Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.100427-1636)
    Language: English (Regional Setting: English)
    System Manufacturer: INTELR
    System Model: AWRDACPI
    BIOS: Phoenix - AwardBIOS v6.00PG
    Processor: Intel(R) Celeron(R) CPU 2.40GHz
    Memory: 1784MB RAM
    Page File: 461MB used, 3220MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 9.0c (4.09.0000.0904)
    DX Setup Parameters: Not found
    DxDiag Version: 5.03.2600.5512 32bit Unicode

    ------------
    DxDiag Notes
    ------------
    DirectX Files Tab: No problems found.
    Display Tab 1: The system is using the generic video driver. Please install video driver provided by the hardware manufacturer. Direct3D functionality not available. You should verify that the driver is a final version from the hardware manufacturer.
    Sound Tab 1: No problems found.
    Music Tab: No problems found.
    Input Tab: No problems found.
    Network Tab: No problems found.

    -------------
    Sound Devices
    -------------
    Description: SB Live! Wave Device
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: PCI\VEN_1102&DEV_0002&SUBSYS_80611102&REV_07
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: emu10k1m.sys
    Driver Version: 5.12.0001.3300 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: n/a
    Date and Size: 8/17/2001 11:19:26, 283904 bytes
    Other Files:
    Driver Provider: Microsoft
    HW Accel Level: Full
    Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
    Static/Strm HW Mix Bufs: 0, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: Yes
    EAX(tm) 2.0 Listen/Src: Yes, Yes
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No
    Registry: OK
    Sound Test Result: Not run

    ---------------------
    Sound Capture Devices
    ---------------------
    Description: SB Live! Wave Device
    Default Sound Capture: Yes
    Default Voice Capture: Yes
    Driver Name: emu10k1m.sys
    Driver Version: 5.12.0001.3300 (English)
    Driver Attributes: Final Retail
    Date and Size: 8/17/2001 11:19:26, 283904 bytes
    Cap Flags: 0x0
    Format Flags: 0x0

    -----------
    DirectMusic
    -----------
    DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
    DLS Version: 1.00.0016.0002
    Acceleration: n/a
    Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
    SB Live! MIDI UART, Hardware (Kernel Mode), Input, No DLS, External
    SB Live! MIDI UART, Hardware (Kernel Mode), Output, No DLS, External
    SB Live! Wave Device, Software (Kernel Mode), Output, DLS, Internal
    Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
    B: SB Live! MIDI Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
    A: SB Live! MIDI Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
    SB Live! MIDI UART [Emulated], Hardware (Not Kernel Mode), Output, No DLS, External
    Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
    SB Live! MIDI UART [Emulated], Hardware (Not Kernel Mode), Input, No DLS, External
    Registry: OK
    Test Result: Not run


    Ok... So please can anyone tell me what I need to do, specific to my information above, I would be so so grateful! and you would be a life saver!
    Muchly appreciated.

    Many thanks,
    Pipxie
     
  2. Mark56

    Mark56 TechSpot Paladin Posts: 1,889

  3. captaintrps

    captaintrps TS Rookie

    Audio enabled in BIOS?

    If the driver update from creative doesn't do it.

    You may need manufacturer specific driver, like Mark is saying, from the OS disc or drivers disc that came with pc.

    Or, possibly, for whatever reason, your audio device is disable in your BIOS. I'm guessing it's an embedded chip.
     
  4. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +183

    Do try the advice above but if the problem persists, i have a sneaking suspicion you have TWO soundcards on your computer:

    I'd guess in Device Manager, you see SB! Live under Sound category? And Multimedia Audio Controller under Other devices?

    Any chance you are using a headset or speakers in the audio jack? You might be plugged into the wrong jack for the wrong card.

    Of course, my guess may also be wrong. So should you still need more help after you first try the drive install, pls do the following (as you also only provided part of the dxdiag report)
    List any Problem Devices
    • Make sure devices are connected and powered on
    • Click Start->Run, enter: msinfo32. Click the + sign next to Components to expand it
    • Click Problem Devices. Anything appear?
    • If yes, click on it, Ctrl-A to select all, Ctrl-C to copy it, Ctrl-V to paste into next post
    • On the other hand, if no devices are listed, tell me so
    Generate and attach a DirectX report
    • Click Start->Run, enter dxdiag
    • Notice progress in lower left window corner
    • When done, click Save Information button and save to your Desktop
    • In TechSpot, use the paper clip icon to attach the report. (If you don't see icon you may need to first click Go Advanced)
     

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