No multimedia audio controller installed

Hi Guy's,

I am just about at the end of my tether. For some reason the computer a friend just gave me has no sound. I have checked in the device manager and I seem to have the creative sblive! series (WDM) soundcard.. at least I think thats what it is.. everything else is fine except my multimedia audio controller. It has a little triangle with an ! mark. It says I have no Multimedia Audio Controller installed (code 28)

now.. I have searched so many forums but I cant find the resolution for my situation. I have no idea what make and model this computer is, it doesnt say anywhere on it!

I did run dixdiag and this is what came up

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System Information
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Time of this report: 1/24/2011, 19:37:49
Machine name: PCSTATION
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.100427-1636)
Language: English (Regional Setting: English)
System Manufacturer: INTELR
System Model: AWRDACPI
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: Intel(R) Celeron(R) CPU 2.40GHz
Memory: 1784MB RAM
Page File: 461MB used, 3220MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.5512 32bit Unicode

------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: The system is using the generic video driver. Please install video driver provided by the hardware manufacturer. Direct3D functionality not available. You should verify that the driver is a final version from the hardware manufacturer.
Sound Tab 1: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.

-------------
Sound Devices
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Description: SB Live! Wave Device
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1102&DEV_0002&SUBSYS_80611102&REV_07
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: emu10k1m.sys
Driver Version: 5.12.0001.3300 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 8/17/2001 11:19:26, 283904 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Full
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: Yes
EAX(tm) 2.0 Listen/Src: Yes, Yes
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Not run

---------------------
Sound Capture Devices
---------------------
Description: SB Live! Wave Device
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: emu10k1m.sys
Driver Version: 5.12.0001.3300 (English)
Driver Attributes: Final Retail
Date and Size: 8/17/2001 11:19:26, 283904 bytes
Cap Flags: 0x0
Format Flags: 0x0

-----------
DirectMusic
-----------
DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
DLS Version: 1.00.0016.0002
Acceleration: n/a
Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
SB Live! MIDI UART, Hardware (Kernel Mode), Input, No DLS, External
SB Live! MIDI UART, Hardware (Kernel Mode), Output, No DLS, External
SB Live! Wave Device, Software (Kernel Mode), Output, DLS, Internal
Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
B: SB Live! MIDI Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
A: SB Live! MIDI Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
SB Live! MIDI UART [Emulated], Hardware (Not Kernel Mode), Output, No DLS, External
Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
SB Live! MIDI UART [Emulated], Hardware (Not Kernel Mode), Input, No DLS, External
Registry: OK
Test Result: Not run


Ok... So please can anyone tell me what I need to do, specific to my information above, I would be so so grateful! and you would be a life saver!
Muchly appreciated.

Many thanks,
Pipxie
 
Audio enabled in BIOS?

If the driver update from creative doesn't do it.

You may need manufacturer specific driver, like Mark is saying, from the OS disc or drivers disc that came with pc.

Or, possibly, for whatever reason, your audio device is disable in your BIOS. I'm guessing it's an embedded chip.
 
Do try the advice above but if the problem persists, i have a sneaking suspicion you have TWO soundcards on your computer:

For some reason the computer a friend just gave me has no sound. I have checked in the device manager and I seem to have the creative sblive! series (WDM) soundcard.. at least I think thats what it is.. everything else is fine except my multimedia audio controller. It has a little triangle with an ! mark. It says I have no Multimedia Audio Controller installed (code 28)

I'd guess in Device Manager, you see SB! Live under Sound category? And Multimedia Audio Controller under Other devices?

Any chance you are using a headset or speakers in the audio jack? You might be plugged into the wrong jack for the wrong card.

Of course, my guess may also be wrong. So should you still need more help after you first try the drive install, pls do the following (as you also only provided part of the dxdiag report)
List any Problem Devices
  • Make sure devices are connected and powered on
  • Click Start->Run, enter: msinfo32. Click the + sign next to Components to expand it
  • Click Problem Devices. Anything appear?
  • If yes, click on it, Ctrl-A to select all, Ctrl-C to copy it, Ctrl-V to paste into next post
  • On the other hand, if no devices are listed, tell me so
Generate and attach a DirectX report
  • Click Start->Run, enter dxdiag
  • Notice progress in lower left window corner
  • When done, click Save Information button and save to your Desktop
  • In TechSpot, use the paper clip icon to attach the report. (If you don't see icon you may need to first click Go Advanced)
 
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