No sound

By bielius
Feb 2, 2009
Topic Status:
Not open for further replies.
  1. Hello,
    I'm bielius this is my first post in these forums!
    So im having a trouble with my sound drivers.
    I have formatted my hard drive, and the first thing i did was going to google up the realtek ac97 drivers(4.06 newest version)
    and, after downloading them, i have installed them.
    and there was no sound after reboot.
    so i went to device manager and looked up those drivers.
    and there was none of them!
    so i have tryed several downloads from different sites, and all thing is same. no sound drivers in device manager.
    i'm running out of solutions.
    oh, and im not a new user, i can do some things with computer :)
    write here if you need my cp information...
    Thanks!
  2. raybay

    raybay TechSpot Evangelist Posts: 10,716   +6

    It appears you have the incorrect drivers, or the drivers you downloaded are faulty.
    One trick that is often helpful as a last resort is to download older versions of the drivers and attempt to install those.
    Also, you may have to go to System->Hardware->Device Manager, and remove or disable whatever is there before you run a new install.
  3. bielius

    bielius TechSpot Booster Topic Starter Posts: 224   +14

    Thanks for your reply!
    This is offtopic:
    I have opened event viewer, and i saw this:
    Reached crypt32 threshold of 50 events and will suspend logging for 60 minutes

    For more information, see Help and Support Center at .
    What this could mean?

    i will say that installing older ver of drivers didn't helped.
    thanks for your post and waiting for more help!
  4. mailpup

    mailpup TS Special Forces Posts: 8,276   +177

    For integrated sound drivers go to the PC manufacturer's website (Dell, HP, etc.). If the PC is self built or custom built, go to the motherboard manufacturer's website for the appropriate driver.
  5. bielius

    bielius TechSpot Booster Topic Starter Posts: 224   +14

    My mobo model is p4m80-m4 by Biostar. i will go and download them now :) thanks for your advice! waiting for other help :)

    No, they didnt worked too. waiting for other responses.
  6. mailpup

    mailpup TS Special Forces Posts: 8,276   +177

    Just in case, exactly how are you installing the driver?
  7. bielius

    bielius TechSpot Booster Topic Starter Posts: 224   +14

    Downloading, and double pressing =) , i got drivers by manufacter, from A3.60 til A4.06 drivers... i'm out of solutions :(
    EDIT:
    drivers by manufacter are very strange because:
    it runs winzip self extract thingy and says like silent install-numbers- without reboot or something... other drivers install as usual with installation wizard.

    BUMP :( i need responses :(
  8. mailpup

    mailpup TS Special Forces Posts: 8,276   +177

    You might try uninstalling the old sound driver through Add and Remove Programs if it appears there and after restarting the PC, reinstall the latest one you have from Biostar. Sometimes installing new drivers over old ones doesn't work well.
  9. bielius

    bielius TechSpot Booster Topic Starter Posts: 224   +14

    no, it didn't work either. mayby its a virus fault? or something...
  10. mailpup

    mailpup TS Special Forces Posts: 8,276   +177

    As far as I can tell the driver you should be using is A3.55 from here: Biostar

    Have you tried this driver yet? There might be newer drivers but they might not be compatible with your older motherboard. The A3.55 driver seems to be the one listed on the Biostar website.
  11. bielius

    bielius TechSpot Booster Topic Starter Posts: 224   +14

    Thanks man i will try them now!

    The thing bad is that from either Realtek and biostar sites it downloads VERY slowly.

    question:
    do i need to have directX installed?
  12. mflynn

    mflynn Newcomer, in training Posts: 2,793

  13. raybay

    raybay TechSpot Evangelist Posts: 10,716   +6

    It won't hurt, but that should not be the source of the problem.
     
  14. bielius

    bielius TechSpot Booster Topic Starter Posts: 224   +14

    can't get them work, after doing 8steps, installing drivers by Biostar, with directX .net , k-lite codec pack...
  15. raybay

    raybay TechSpot Evangelist Posts: 10,716   +6

    Any possibility that your speakers are burned out from being overdriven? Too much volume too long will ruin some speakers and result in the problem you describe.

    Go to Start->Control Panel->System->Hardware->Device Manager and look for any yellow or red flags in the list of devices. Click on sound to extend the list and see if there are any yellow, red, or black flags anywhere in the sound category.
    Those flags, if they exist, (or if they are absent) will tell you a lot about what needs to be done next.
  16. bielius

    bielius TechSpot Booster Topic Starter Posts: 224   +14

    no they can't be something psychical damage, because i don't get any realtek drivers information in device manager.
    for instance, if i open Media Player it just says that it's a problem with your sound device.
  17. raybay

    raybay TechSpot Evangelist Posts: 10,716   +6

    The problem with the sound device can be that the sound "driver" or speaker head is burned out... thus it does not communicate with the sound device driver. Can also be a broked wire in the speaker cable, or the power adapter that plugs into the wall, if there is one.
  18. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,274   +150

    Hi bielius

    I'd like to take look at some details of your system and driver issues.

    Check if Windows reports any problem devices
    • Click Start->Run, enter: msinfo32
    • Click the + sign next to Components to expand it
    • Click Problem Devices. Anything appear?
    • If yes, click on it, then Edit->Select All, Edit->Copy Paste into next post
    <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
    Generate a DirectX report
    • click Start->Run, enter dxdiag
    • Notice progress in lower left window corner
    • When done, click Save Information button and save to your Desktop
    • In TechSpot, use the paper clip icon to attach the report. (If you don't see icon you may need to first cick Go Advanced)
  19. raybay

    raybay TechSpot Evangelist Posts: 10,716   +6

    The problem with your sound device could be that your power adapter to the speaker(s) is bad, or that the magnetic core in the center of one or more speakers is bad, or that the wire on the speaker core has burned out due to escessive driving of the speaker, or that a wire or plug is broken or disconnected.
    A number of different types of damage or failure from being overdriven can cause the driver information to disappear... or to be flagged in device manager.... look for red, yellow, or black flags...
    Media Player gets its information from what, do you think?
    Have you considered replacing the speakers with a borrowed pair so as to test the system.
    Have you gone to Device Manager and removed or disabled exisiting sound drivers, the reinstalling them from a clean download?
  20. bielius

    bielius TechSpot Booster Topic Starter Posts: 224   +14

    I've tryed my headphones too. by the way,
    i have reformated my windows, and the only problem in device manager is VGA(i have not installed my graphics card drivers)
    i have only installed sound drivers downloaded from manufacter site! its completely fresh windows!

    Dxdiag thing attached.
  21. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,274   +150

    i just did a quick skim and haven't tried looking at your motherboard info yet (can do so later. just not the time right now)

    but my immediate comments;
    1. Do you have an onboard sound card on the motherboard? As i don't even see a sound device listed. Check your BIOS to make sure it's enabled
    2. Some of your motherboard chips may not have their drivers. Check if all your chipset drivers for your motherboard are installed. I haven't checked each onboard chip device i see but the drivers don't appear all there (WHICH MIGHT BE OK or could be the reason your computer can't communicate with a sound card)

    Code:
         Name: VIA CPU to AGP Controller
    Device ID: PCI\VEN_1106&DEV_B198&SUBSYS_00000000&REV_00\3&13C0B0C5&0&08
       Driver: n/a
    
         Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1106&DEV_7314&SUBSYS_00000000&REV_00\3&13C0B0C5&0&07
       Driver: n/a
    
         Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1106&DEV_4314&SUBSYS_00000000&REV_00\3&13C0B0C5&0&04
       Driver: n/a
    
         Name: PCI standard ISA bridge
    Device ID: PCI\VEN_1106&DEV_3227&SUBSYS_00000000&REV_00\3&13C0B0C5&0&88
       Driver: C:\WINDOWS\system32\DRIVERS\isapnp.sys, 5.01.2600.0000 (English), 8/4/2004 13:00:00, 35840 bytes
    
         Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1106&DEV_3208&SUBSYS_00000000&REV_00\3&13C0B0C5&0&03
       Driver: n/a
    
         Name: VIA USB Enhanced Host Controller
    Device ID: PCI\VEN_1106&DEV_3104&SUBSYS_32061565&REV_86\3&13C0B0C5&0&84
       Driver: C:\WINDOWS\system32\drivers\usbehci.sys, 5.01.2600.2180 (English), 8/4/2004 13:00:00, 26624 bytes
       Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.2180 (English), 8/4/2004 13:00:00, 142976 bytes
       Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.2180 (English), 8/4/2004 01:56:48, 74240 bytes
       Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.2180 (English), 8/4/2004 13:00:00, 57600 bytes
       Driver: C:\WINDOWS\system32\hccoin.dll, 5.01.2600.2180 (English), 8/4/2004 13:00:00, 7168 bytes
    
         Name: VIA PCI 10/100Mb Fast Ethernet Adapter
    Device ID: PCI\VEN_1106&DEV_3065&SUBSYS_01021106&REV_78\3&13C0B0C5&0&90
       Driver: C:\WINDOWS\system32\DRIVERS\fetnd5.sys, 2.66.0000.0290 (English), 8/17/2001 13:13:08, 27165 bytes
    
         Name: VIA Rev 5 or later USB Universal Host Controller
    Device ID: PCI\VEN_1106&DEV_3038&SUBSYS_32061565&REV_81\3&13C0B0C5&0&83
       Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.2180 (English), 8/4/2004 13:00:00, 20480 bytes
       Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.2180 (English), 8/4/2004 13:00:00, 142976 bytes
       Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.2180 (English), 8/4/2004 01:56:48, 74240 bytes
       Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.2180 (English), 8/4/2004 13:00:00, 57600 bytes
    
         Name: VIA Rev 5 or later USB Universal Host Controller
    Device ID: PCI\VEN_1106&DEV_3038&SUBSYS_32061565&REV_81\3&13C0B0C5&0&82
       Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.2180 (English), 8/4/2004 13:00:00, 20480 bytes
       Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.2180 (English), 8/4/2004 13:00:00, 142976 bytes
       Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.2180 (English), 8/4/2004 01:56:48, 74240 bytes
       Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.2180 (English), 8/4/2004 13:00:00, 57600 bytes
    
         Name: VIA Rev 5 or later USB Universal Host Controller
    Device ID: PCI\VEN_1106&DEV_3038&SUBSYS_32061565&REV_81\3&13C0B0C5&0&81
       Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.2180 (English), 8/4/2004 13:00:00, 20480 bytes
       Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.2180 (English), 8/4/2004 13:00:00, 142976 bytes
       Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.2180 (English), 8/4/2004 01:56:48, 74240 bytes
       Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.2180 (English), 8/4/2004 13:00:00, 57600 bytes
    
         Name: VIA Rev 5 or later USB Universal Host Controller
    Device ID: PCI\VEN_1106&DEV_3038&SUBSYS_32061565&REV_81\3&13C0B0C5&0&80
       Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.2180 (English), 8/4/2004 13:00:00, 20480 bytes
       Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.2180 (English), 8/4/2004 13:00:00, 142976 bytes
       Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.2180 (English), 8/4/2004 01:56:48, 74240 bytes
       Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.2180 (English), 8/4/2004 13:00:00, 57600 bytes
    
         Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1106&DEV_2314&SUBSYS_00000000&REV_00\3&13C0B0C5&0&02
       Driver: n/a
    
         Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1106&DEV_1314&SUBSYS_00000000&REV_00\3&13C0B0C5&0&01
       Driver: n/a
    
         Name: VIA Bus Master IDE Controller
    Device ID: PCI\VEN_1106&DEV_0571&SUBSYS_32061565&REV_06\3&13C0B0C5&0&78
       Driver: C:\WINDOWS\system32\DRIVERS\viaide.sys, 1.00.0001.0001 (English), 8/4/2004 13:00:00, 5376 bytes
       Driver: C:\WINDOWS\system32\DRIVERS\pciidex.sys, 5.01.2600.2180 (English), 8/4/2004 13:00:00, 25088 bytes
       Driver: C:\WINDOWS\system32\DRIVERS\atapi.sys, 5.01.2600.2180 (English), 8/4/2004 13:00:00, 95360 bytes
    
         Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1106&DEV_0314&SUBSYS_00000000&REV_00\3&13C0B0C5&0&00
       Driver: n/a
    
         Name: Video Controller (VGA Compatible)
    Device ID: PCI\VEN_10DE&DEV_02E2&SUBSYS_08261ACC&REV_A2\4&8CA73A7&0&0008
       Driver: n/a
    btw.. should you continue having your problem, please look back at my earlier post and provide the output from msinfo32 instructions i provided as that will also help me diagnose
  22. bielius

    bielius TechSpot Booster Topic Starter Posts: 224   +14

    yes i have an onboard audio (chipset?).
    :zzz:*EDITING AFTER BIOS CHECK*:zzz:

    my mobo is here-
    (somewhy it dosen't load images..)
    http://img12.imageshack.us/my.php?image=mobo1qg6.png
    http://img22.imageshack.us/my.php?image=mobo2qd3.png

    msinfo32:
    Video Controller (VGA Compatible) PCI\VEN_10DE&DEV_02E2&SUBSYS_08261ACC&REV_A2\4&8CA73A7&0&0008 The drivers for this device are not installed.

    *Deafeted by miself*

    i haven't turned my audio via BIOS
    yes i have sound manager thing and stuff in device manager,
    BUT
    unfortunetly it dosen't work either.
    I think
    mayby its jumper's problem/corrupt/etc?
    i haven't got all jumpers in theyr places, because i have transported my stuff from old box to my new box.just wondering about... :D :D :D :D :D :D
  23. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,274   +150

    Here's how i see it

    1. Neither the DirectX diagnostic report nor msinfo32 Problem Devices have any reference to your onboard sound card's hardware ID (hwid)
      • At minimum, your sound card hwid should appear either as an "Unknown Device" or a sound device
      • But NOT simply not appearing (other then reasons below)
    2. I'm not sure exactly which VIA sound chip is on your mother board but based on the set of possible chips, I predict its hwid should begin as: PCI\VEN_1106&DEV_30
      => the remainder of the string will vary based on specific chip. If you do a text search you won't find ANY hwid that matches this
    3. Your computer should "sense" the sound card hwid whether or not the driver is working and whether or not the driver is even installed! Things that would prevent the computer from sensing it
      • It's disabled in the BIOS (advise you check settings even if you haven't disabled it yourself)
      • It's disabled in your current hardware profile. (fyi Hardware profiles only apply to XP. They don't exist in Vista). Find the sound card in Device Manager rt click Properties. In General tab, look at bottom of window to see if Device Usage is disabled in current or all hardware profiles
      • It's disabled via a jumper setting on your motherboard
    4. There's no immediate indication of a problem with your chipset or chipset drivers
  24. raybay

    raybay TechSpot Evangelist Posts: 10,716   +6

    Right, except it will not detect if some chips are damaged or burned. What you describe only works with active components.
  25. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,274   +150

    Correct. But it many of such cases it's also accompanied by different types of error reports for the system or other motherboard devices - none of which are seen here. But certainly sometimes no error reports.

    But the basic issue being before suggesting and exploring the remote, less likely possible causes (which also mean hardware swapping, buying new parts, etc).. i don't think they've even yet tackled the 3 most likely and simple causes listed.

    /* EDIT */
    Or is there any evidence yet that rule out this an active component that has just been disabled?
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