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No sound

Discussion in 'Device Drivers' started by bielius, Feb 2, 2009.

  1. LookinAround TechSpot Chancellor Posts: 7,677   +39

    i just did a quick skim and haven't tried looking at your motherboard info yet (can do so later. just not the time right now)

    but my immediate comments;
    1. Do you have an onboard sound card on the motherboard? As i don't even see a sound device listed. Check your BIOS to make sure it's enabled
    2. Some of your motherboard chips may not have their drivers. Check if all your chipset drivers for your motherboard are installed. I haven't checked each onboard chip device i see but the drivers don't appear all there (WHICH MIGHT BE OK or could be the reason your computer can't communicate with a sound card)

    Code:
         Name: VIA CPU to AGP Controller
    Device ID: PCI\VEN_1106&DEV_B198&SUBSYS_00000000&REV_00\3&13C0B0C5&0&08
       Driver: n/a
    
         Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1106&DEV_7314&SUBSYS_00000000&REV_00\3&13C0B0C5&0&07
       Driver: n/a
    
         Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1106&DEV_4314&SUBSYS_00000000&REV_00\3&13C0B0C5&0&04
       Driver: n/a
    
         Name: PCI standard ISA bridge
    Device ID: PCI\VEN_1106&DEV_3227&SUBSYS_00000000&REV_00\3&13C0B0C5&0&88
       Driver: C:\WINDOWS\system32\DRIVERS\isapnp.sys, 5.01.2600.0000 (English), 8/4/2004 13:00:00, 35840 bytes
    
         Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1106&DEV_3208&SUBSYS_00000000&REV_00\3&13C0B0C5&0&03
       Driver: n/a
    
         Name: VIA USB Enhanced Host Controller
    Device ID: PCI\VEN_1106&DEV_3104&SUBSYS_32061565&REV_86\3&13C0B0C5&0&84
       Driver: C:\WINDOWS\system32\drivers\usbehci.sys, 5.01.2600.2180 (English), 8/4/2004 13:00:00, 26624 bytes
       Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.2180 (English), 8/4/2004 13:00:00, 142976 bytes
       Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.2180 (English), 8/4/2004 01:56:48, 74240 bytes
       Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.2180 (English), 8/4/2004 13:00:00, 57600 bytes
       Driver: C:\WINDOWS\system32\hccoin.dll, 5.01.2600.2180 (English), 8/4/2004 13:00:00, 7168 bytes
    
         Name: VIA PCI 10/100Mb Fast Ethernet Adapter
    Device ID: PCI\VEN_1106&DEV_3065&SUBSYS_01021106&REV_78\3&13C0B0C5&0&90
       Driver: C:\WINDOWS\system32\DRIVERS\fetnd5.sys, 2.66.0000.0290 (English), 8/17/2001 13:13:08, 27165 bytes
    
         Name: VIA Rev 5 or later USB Universal Host Controller
    Device ID: PCI\VEN_1106&DEV_3038&SUBSYS_32061565&REV_81\3&13C0B0C5&0&83
       Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.2180 (English), 8/4/2004 13:00:00, 20480 bytes
       Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.2180 (English), 8/4/2004 13:00:00, 142976 bytes
       Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.2180 (English), 8/4/2004 01:56:48, 74240 bytes
       Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.2180 (English), 8/4/2004 13:00:00, 57600 bytes
    
         Name: VIA Rev 5 or later USB Universal Host Controller
    Device ID: PCI\VEN_1106&DEV_3038&SUBSYS_32061565&REV_81\3&13C0B0C5&0&82
       Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.2180 (English), 8/4/2004 13:00:00, 20480 bytes
       Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.2180 (English), 8/4/2004 13:00:00, 142976 bytes
       Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.2180 (English), 8/4/2004 01:56:48, 74240 bytes
       Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.2180 (English), 8/4/2004 13:00:00, 57600 bytes
    
         Name: VIA Rev 5 or later USB Universal Host Controller
    Device ID: PCI\VEN_1106&DEV_3038&SUBSYS_32061565&REV_81\3&13C0B0C5&0&81
       Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.2180 (English), 8/4/2004 13:00:00, 20480 bytes
       Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.2180 (English), 8/4/2004 13:00:00, 142976 bytes
       Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.2180 (English), 8/4/2004 01:56:48, 74240 bytes
       Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.2180 (English), 8/4/2004 13:00:00, 57600 bytes
    
         Name: VIA Rev 5 or later USB Universal Host Controller
    Device ID: PCI\VEN_1106&DEV_3038&SUBSYS_32061565&REV_81\3&13C0B0C5&0&80
       Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.2180 (English), 8/4/2004 13:00:00, 20480 bytes
       Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.2180 (English), 8/4/2004 13:00:00, 142976 bytes
       Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.2180 (English), 8/4/2004 01:56:48, 74240 bytes
       Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.2180 (English), 8/4/2004 13:00:00, 57600 bytes
    
         Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1106&DEV_2314&SUBSYS_00000000&REV_00\3&13C0B0C5&0&02
       Driver: n/a
    
         Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1106&DEV_1314&SUBSYS_00000000&REV_00\3&13C0B0C5&0&01
       Driver: n/a
    
         Name: VIA Bus Master IDE Controller
    Device ID: PCI\VEN_1106&DEV_0571&SUBSYS_32061565&REV_06\3&13C0B0C5&0&78
       Driver: C:\WINDOWS\system32\DRIVERS\viaide.sys, 1.00.0001.0001 (English), 8/4/2004 13:00:00, 5376 bytes
       Driver: C:\WINDOWS\system32\DRIVERS\pciidex.sys, 5.01.2600.2180 (English), 8/4/2004 13:00:00, 25088 bytes
       Driver: C:\WINDOWS\system32\DRIVERS\atapi.sys, 5.01.2600.2180 (English), 8/4/2004 13:00:00, 95360 bytes
    
         Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1106&DEV_0314&SUBSYS_00000000&REV_00\3&13C0B0C5&0&00
       Driver: n/a
    
         Name: Video Controller (VGA Compatible)
    Device ID: PCI\VEN_10DE&DEV_02E2&SUBSYS_08261ACC&REV_A2\4&8CA73A7&0&0008
       Driver: n/a
    btw.. should you continue having your problem, please look back at my earlier post and provide the output from msinfo32 instructions i provided as that will also help me diagnose
  2. bielius TechSpot Enthusiast Posts: 213   +10

    yes i have an onboard audio (chipset?).
    :zzz:*EDITING AFTER BIOS CHECK*:zzz:

    my mobo is here-
    (somewhy it dosen't load images..)
    http://img12.imageshack.us/my.php?image=mobo1qg6.png
    http://img22.imageshack.us/my.php?image=mobo2qd3.png

    msinfo32:
    Video Controller (VGA Compatible) PCI\VEN_10DE&DEV_02E2&SUBSYS_08261ACC&REV_A2\4&8CA73A7&0&0008 The drivers for this device are not installed.

    *Deafeted by miself*

    i haven't turned my audio via BIOS
    yes i have sound manager thing and stuff in device manager,
    BUT
    unfortunetly it dosen't work either.
    I think
    mayby its jumper's problem/corrupt/etc?
    i haven't got all jumpers in theyr places, because i have transported my stuff from old box to my new box.just wondering about... :D :D :D :D :D :D
  3. LookinAround TechSpot Chancellor Posts: 7,677   +39

    Here's how i see it

    1. Neither the DirectX diagnostic report nor msinfo32 Problem Devices have any reference to your onboard sound card's hardware ID (hwid)
      • At minimum, your sound card hwid should appear either as an "Unknown Device" or a sound device
      • But NOT simply not appearing (other then reasons below)
    2. I'm not sure exactly which VIA sound chip is on your mother board but based on the set of possible chips, I predict its hwid should begin as: PCI\VEN_1106&DEV_30
      => the remainder of the string will vary based on specific chip. If you do a text search you won't find ANY hwid that matches this
    3. Your computer should "sense" the sound card hwid whether or not the driver is working and whether or not the driver is even installed! Things that would prevent the computer from sensing it
      • It's disabled in the BIOS (advise you check settings even if you haven't disabled it yourself)
      • It's disabled in your current hardware profile. (fyi Hardware profiles only apply to XP. They don't exist in Vista). Find the sound card in Device Manager rt click Properties. In General tab, look at bottom of window to see if Device Usage is disabled in current or all hardware profiles
      • It's disabled via a jumper setting on your motherboard
    4. There's no immediate indication of a problem with your chipset or chipset drivers
  4. raybay TechSpot Evangelist Posts: 10,720   +6

    Right, except it will not detect if some chips are damaged or burned. What you describe only works with active components.
  5. LookinAround TechSpot Chancellor Posts: 7,677   +39

    Correct. But it many of such cases it's also accompanied by different types of error reports for the system or other motherboard devices - none of which are seen here. But certainly sometimes no error reports.

    But the basic issue being before suggesting and exploring the remote, less likely possible causes (which also mean hardware swapping, buying new parts, etc).. i don't think they've even yet tackled the 3 most likely and simple causes listed.

    /* EDIT */
    Or is there any evidence yet that rule out this an active component that has just been disabled?
  6. bielius TechSpot Enthusiast Posts: 213   +10

    It is enabled and working.
    but the problem is that my speakers/phones/wires/jack in mobo/jumpers causing some problems.

    P.S. i have experienced one more thing..-
    when i tried the phones wire getting into the right output, i did nor hear any sound, but when i tryed into microhpone jack it was something like tzzzz hrrrt sounds.i mean not like just getting it in, but several times geting in & getting out.
    umm when i get to BIOS i get something like-

    Onboard PCI-> <numbers> onboard realtek ac97 sound chip.
    could that mean something?

    Waiting for help and responses! thanks guys for being with me whole 32 posts :O
     
  7. raybay TechSpot Evangelist Posts: 10,720   +6

    Sound is just not that difficult. Easy compared to early all other computer problems. I hope you have tried the obvious things such as testing your speakers on a friend's computer, and testing their speakers on yours.
    There comes a time when you have to go back to fundamentals and start a check list.
  8. bielius TechSpot Enthusiast Posts: 213   +10

    yes i think your right. but, unfortunetly im only 13 yrs old and i have about 20$ or 30$, so yea.. and i don't live in USA..so no cheap sound cards where i live... shall i check amazon? :)
  9. LookinAround TechSpot Chancellor Posts: 7,677   +39

    For a few things you might do to help check
    1. Create another DirectX report BUT instead of providing the entire report would you please just provide the section on System Devices (as an example, my prior post here was your display in the last DirectX report)you'll see all the System Devices listed in the old report. Just so i can see the list of new devices that appear
    2. Use DirectX to help you troubleshoot your sound problem (see any buttons it provides under Sound1, Sound2 and More Help tabs
    3. See this link for an excellent tutorial on your computer Sound card, jack and plug hook-ups
    If none of that seems to help and you need info on new sound cards, you are best to create a new thread in Audio/Video forum to ask other users for their input.

    Good luck!

    /* EDIT */
    Ooops. And here;s the link to the tutorial!!!
  10. bielius TechSpot Enthusiast Posts: 213   +10

    So i found this thing...
    [IMG]
    [IMG]

    my mobo audio jumpers.

    and one more question- from the picture below; what are the jumpers for the line out jack? thanks for your help!
    [IMG]
    [IMG]

    EDIT!

    those jumpers going from the front panel(mic in and line out) are named:
    mic gnd;
    mic data;
    ear l;
    ear r.

    and the question:
    what jumper should go in what pin/assignment?
  11. mailpup TS Special Forces Posts: 7,908   +77

    I'd say:
    mic gnd = pin 2
    mic data = pin 1
    ear l = 5 & 6
    ear r = 9 & 10

    Your ear l and ear r connectors have two each female connectors don't they?

    BTW, you keep calling them jumpers. That's why some of your other posts didn't make sense to me. They're header pins that are attached to connectors. They're not jumpers. Some motherboards do use jumpers on the header pins to switch from front to rear panels but not yours.
  12. TheConqueror Newcomer, in training Posts: 27

    lets go back to the root of the problem so you formatted your hdd right? I am going to assume that you meant you reinstalled your op system. If all else fails reinstall the OS using a different disc assuming you have a generic OEM for windows. Depending on your MOBO you can aslo try installing a generic sound driver for testing purposes. Viruses are not know to directly target sound drivers as it will not necesarily affect the users ability to use the computer. just to make sure if it is a custom PC go by the MOBO to install the specific drivers if it is a name brand such as hp go trough the manufacturer for the drivers and lastly go trough windows update as most of the time updating the computer will install any missing drivers in some cases. Windows update not express do custom and check the hardware updates if they are available.
    btw all drivers aside it is always a good idea to keep the computer updated with any and all service packs XD
  13. bielius TechSpot Enthusiast Posts: 213   +10

    ok thank you very much for the knowledge! now i will talk right :)
    yes my earl and ear r connectors have two each connectors;
    what does mean female connectors?
  14. LookinAround TechSpot Chancellor Posts: 7,677   +39

    Audio plugs are referred to as the "female" connector

    Jacks are referred to as the "male" connector

    Here is another excellent link to a document on how to connect audio plugs to your audio jacks on your computer. It might help you determine plug/jack connections while mailpup helps you get the audio headers correct

    And refer to prior link also in prior post for Sound overview i think is can be helpful
  15. bielius TechSpot Enthusiast Posts: 213   +10

    thanks everyone who helped especialy lookingaround,raybay,mailpup,kimland or watev ur name is :D and others for staying with me to the end!!!!!!!!
    btw i got fixed my sound@!@!@@
    some more questions before close(im too lazy to create new topic...)
    what are these blue ports/watev they called(bcs i forgot now im too happy with my sound!)
    http://img17.imageshack.us/img17/5754/dsc00185ok2.jpg
    http://img17.imageshack.us/img17/dsc00185ok2.jpg/1/w1280.png




    and you see those red wires are my sound connectors.. but
    you see 2 jumpers on the 11-12 and 13-14 usb header pins?
    what they mean?
    http://img222.imageshack.us/img222/3729/dsc00184fo1.jpg
    http://img222.imageshack.us/img222/dsc00184fo1.jpg/1/w1280.png



    and this is firewire or something similar.
    shall it go to usb header pins?
    http://img5.imageshack.us/img5/1737/dsc00186rt4.jpg
    http://img5.imageshack.us/img5/dsc00186rt4.jpg/1/w1280.png
  16. LookinAround TechSpot Chancellor Posts: 7,677   +39

    1) Congrats! Glad to hear it all works :grinthumb
    2) Even tho you've got it working now.. .here;s a new link to download the Guide on How to Connect Computer Audio Just noticed my other link had a problem (i fixed the darned link) So provided again, above, as may be handy to have sometime again in the future
    3) I'll defer your newest questions to the sound hardware experts

    And, again, good to hear that when all said and done: It's working!!
  17. bielius TechSpot Enthusiast Posts: 213   +10

    thanks i relaly appreciate your and other's help!
    the site dosen't work tho, goes to some it.altervista.org or similar site...
    anyways... really big thanks!
    tedy bear hugs you... :)
  18. LookinAround TechSpot Chancellor Posts: 7,677   +39

    that was when it was a broken link. Try again. Click here (i just tested the link as well. Should download an Acrobat .pdf file)
  19. bielius TechSpot Enthusiast Posts: 213   +10

    that one neither works.
    mayby internet explorer 7 is the problem?
    p.s.
    what should i do now with my sound? :D
  20. LookinAround TechSpot Chancellor Posts: 7,677   +39

    the link still doesn't work for you? hmm..that's odd. but i attached a zipped version of the file. (It is a .pdf file.)

    I am assuming you already have Adobe Acrobat Reader installed on your computer? (it's typically installed as Adobe .pdf files are quite common to find on the internet)

    If by chance you don't have it installed already, click here to install Adobe Reader

    As to your remaining sound questions
    In general, I know lots about Windows devices, device drivers, how they relate and talk to one another. But i'm far less familiar with the details of your specific hardware you ask about in your latest questions. So i defer to others who i'm sure will follow up with answers later (is only late morning/early afternoon here in the US. i'm sure you'll get answers as the day continues!)