Not acquiring network address

Inactive
By CadDog
May 3, 2012
  1. HI all,

    I found this site last night at while searching around trying to fix this problem. I'm at work right now but I will be back tonight about 5:00 pm pacific time. Why from work, will because I can't access the internet from my laptop from home.

    I got this problem a week ago and since then I have ran a few Malware programs in hopes of fixing the problem. My laptop is working fine however every now and then when I logoff I get a blue screen but I'm able to easily just turnoff the laptop and turn in back on with no problems. (That I can tell)

    I can do a start>run>cmb>ipconfig/all and list my system configuration but now can I list them here for you to see? Print screen? Laptop Config.JPG

    I use this laptop of playing music at events and was able to do all that with no problem last week but I'm worry that it may stop working all together sooner or later...

    Let me know how I can let you know what my laptop is feeling through my workstation here at work later.

    Thanks and I have a great feeling you be able to help me from I read yesterday.
  2. Broni

    Broni Malware Annihilator Posts: 46,319   +252

    Welcome aboard [​IMG]

    Please, observe following rules:
    • Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
    • If you're stuck, or you're not sure about certain step, always ask before doing anything else.
    • Please refrain from running tools or applying updates other than those I suggest.
    • Never run more than one scan at a time.
    • Keep updating me regarding your computer behavior, good, or bad.
    • The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
    • If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
    • I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.

    =======================================================================

    Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
    • Make sure the following options are checked:
      • Internet Services
      • Windows Firewall
      • System Restore
      • Security Center/Action Center
      • Windows Update
      • Windows Defender
    • Press "Scan".
    • It will create a log (FSS.txt) in the same directory the tool is run.
    • Please copy and paste the log to your reply.
  3. CadDog

    CadDog Newcomer, in training Topic Starter Posts: 51

    Here is the information I got:
    ======================
    Farbar Service Scanner Version: 30-04-2012 01
    Ran by (administrator) on 03-05-2012 at 12:45:05
    Running from "F:\!1 A Problem"
    Microsoft Windows XP Home Edition Service Pack 3 (X86)
    Boot Mode: Normal
    ****************************************************************
    Internet Services:
    ============
    Dhcp Service is not running. Checking service configuration:
    The start type of Dhcp service is OK.
    The ImagePath of Dhcp service is OK.
    The ServiceDll of Dhcp service is OK.

    Connection Status:
    ==============
    Localhost is accessible.
    There is no connection to network.
    Attempt to access Google IP returned error: Google IP is unreachable
    Attempt to access Yahoo IP returned error: Yahoo IP is unreachable

    Windows Firewall:
    =============
    Firewall Disabled Policy:
    ==================

    System Restore:
    ============
    System Restore Disabled Policy:
    ========================

    Security Center:
    ============
    Windows Update:
    ============
    Windows Autoupdate Disabled Policy:
    ============================

    File Check:
    ========
    C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
    C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
    C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
    C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
    C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
    C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
    C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
    C:\WINDOWS\system32\netman.dll => MD5 is legit
    C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
    C:\WINDOWS\system32\srsvc.dll => MD5 is legit
    C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
    C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
    C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
    C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
    C:\WINDOWS\system32\qmgr.dll => MD5 is legit
    C:\WINDOWS\system32\es.dll => MD5 is legit
    C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
    C:\WINDOWS\system32\svchost.exe => MD5 is legit
    C:\WINDOWS\system32\rpcss.dll => MD5 is legit
    C:\WINDOWS\system32\services.exe => MD5 is legit
    Extra List:
    =======
    Gpc(3) IPSec(5) NetBT(6) NwlnkIpx(11) NwlnkNb(12) PSched(7) RFCOMM(8) Tcpip(4) Tcpip6(10)
    0x0C0000000500000001000000020000000300000004000000090000000600000007000000080000000A0000000B0000000C000000
    IpSec Tag value is correct.
    **** End of log ****

    BTW: FireFox here at my workstation is very very slow so I'm now using window ex... :)
  4. Broni

    Broni Malware Annihilator Posts: 46,319   +252

    Nothing wrong there.
    I understand that you have a laptop in question at your workplace and it connects just fine but you can get connection at home, correct?
    At home, do you have any other computers? If so can they connect?
  5. CadDog

    CadDog Newcomer, in training Topic Starter Posts: 51

    Here is the story:

    I use this laptop along with another laptop for Dj'ing. The other Dell I have removed everything and only has the OS and the sotfware I need. This one is my laptop with I use for everything. From play music and video to email and checking my online accounts.
    Here and at my I was able to access the internet using my bluetooth. Here at work I could connect by using a GUEST network connection. The laptop is able to find the singal stength both at work and home but not able to find network address.
    Yesterday when runing Comb-Fix it found Root###Access... I have used these melware so far:
    >>>Tdsskiller
    >>>Combo-Fix
    >>>ReimageRepair
    >>>Mealwarebytes Anit-Malware

    A couple found items and delete them but the laptop is still not able to aquire network address and connect to the internet.

    I hope this helps you understand what I have tried and what is going on with this laptop.
    Again, the laptop works fine but I'm worry it may soon not be fine...

    At home the my son's laptop is connecting fine with no problem which told me that it was my laptop and not the router.

    Thanks before hand for your help.
  6. Broni

    Broni Malware Annihilator Posts: 46,319   +252

    It's still not clear to me.
    Let's not talk about any other laptop but about the laptop in question.
    Where can you connect and how?
    Where you can't connect?
  7. CadDog

    CadDog Newcomer, in training Topic Starter Posts: 51

    Sorry...

    The Dell latitude D520...(the problem laptop)

    Can not connect to the internet via bluetooth anywhere... :(
  8. Broni

    Broni Malware Annihilator Posts: 46,319   +252

    Is it the laptop you ran all those antimalware tools on?
    Why are you using bluetooth connection instead of build in wireless or wired connection?
  9. CadDog

    CadDog Newcomer, in training Topic Starter Posts: 51

    Again, I'm sorry for not being clear and this is one of the many reasons I haven't been able to fix this laptop this time.
    I don't know or understand how it connects...
    I just know that it stopped connecting after I got a veuse a week ago.
    Since I have never had this try of problem before I really don't know or understand what all needs to be working to let me connect to the internet. I know thougth it was my bluetooth not being able to access...

    The only clues I have is:
    >>> It doesn't connect to the internet.
    >>> When I right click on the wireless network conn status it tells me that "Acquiring network address".

    Sorry. I thought that bluetooth was the wireless... :(
  10. Broni

    Broni Malware Annihilator Posts: 46,319   +252

    OK :)

    Do you have ethernet cable on hand so you can check if the laptop connects when hard wired?

    Then....

    Please download MiniToolBox and run it.

    Checkmark following boxes:
    • Report IE Proxy Settings
    • Report FF Proxy Settings
    • List content of Hosts
    • List IP configuration
    • List Winsock Entries
    • List last 10 Event Viewer log
    • List Devices (do NOT change any settings)
    • List Users, Partitions and Memory size
    Click Go and post the result.
  11. CadDog

    CadDog Newcomer, in training Topic Starter Posts: 51

    Here what it found:
    =============
    MiniToolBox by Farbar Version: 18-01-2012
    Ran by (administrator) on 03-05-2012 at 14:15:57
    Microsoft Windows XP Home Edition Service Pack 3 (X86)
    Boot Mode: Normal
    ***************************************************************************
    ========================= IE Proxy Settings: ==============================
    Proxy is not enabled.
    No Proxy Server is set.
    ========================= FF Proxy Settings: ==============================
    ========================= Hosts content: =================================
    127.0.0.1 localhost
    ========================= IP Configuration: ================================
    1394 Net Adapter = 1394 Connection (Connected)
    Dell Wireless 1490 Dual Band WLAN Mini-Card = Wireless Network Connection (Connected)
    Broadcom 440x 10/100 Integrated Controller = Local Area Connection (Media disconnected)
    Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)

    # ----------------------------------
    # Interface IP Configuration
    # ----------------------------------
    pushd interface ip

    # Interface IP Configuration for "Local Area Connection"
    set address name="Local Area Connection" source=dhcp
    set dns name="Local Area Connection" source=dhcp register=PRIMARY
    set wins name="Local Area Connection" source=dhcp
    # Interface IP Configuration for "Bluetooth Network Connection"
    set address name="Bluetooth Network Connection" source=dhcp
    set dns name="Bluetooth Network Connection" source=dhcp register=PRIMARY
    set wins name="Bluetooth Network Connection" source=dhcp
    # Interface IP Configuration for "Wireless Network Connection"
    set address name="Wireless Network Connection" source=dhcp
    set dns name="Wireless Network Connection" source=dhcp register=PRIMARY
    set wins name="Wireless Network Connection" source=dhcp

    popd
    # End of interface IP configuration


    Windows IP Configuration

    Host Name . . . . . . . . . . . . : djsystem02
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Broadcast
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller
    Physical Address. . . . . . . . . : 00-15-C5-1E-3F-9D

    Ethernet adapter Bluetooth Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network) #2
    Physical Address. . . . . . . . . : 00-16-41-73-E4-B1

    Ethernet adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Dell Wireless 1490 Dual Band WLAN Mini-Card
    Physical Address. . . . . . . . . : 00-16-CE-6E-81-FA
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 0.0.0.0
    Subnet Mask . . . . . . . . . . . : 0.0.0.0
    IP Address. . . . . . . . . . . . : fe80::216:ceff:fe6e:81fa%6
    Default Gateway . . . . . . . . . :
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%2
    fec0:0:0:ffff::2%2
    fec0:0:0:ffff::3%2

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : FF-FF-FF-FF-FF-FF-FF-FF
    Dhcp Enabled. . . . . . . . . . . : No
    IP Address. . . . . . . . . . . . : fe80::ffff:ffff:fffd%7
    Default Gateway . . . . . . . . . :
    NetBIOS over Tcpip. . . . . . . . : Disabled
    Server: UnKnown
    Address: 127.0.0.1
    Ping request could not find host google.com. Please check the name and try again.
    Server: UnKnown
    Address: 127.0.0.1
    Ping request could not find host yahoo.com. Please check the name and try again.
    Server: UnKnown
    Address: 127.0.0.1
    Ping request could not find host bleepingcomputer.com. Please check the name and try again.

    Pinging 127.0.0.1 with 32 bytes of data:

    Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
    Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

    Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
    ===========================================================================
    Interface List
    0x1 ........................... MS TCP Loopback interface
    0x2 ...00 15 c5 1e 3f 9d ...... Broadcom 440x 10/100 Integrated Controller - Packet Scheduler Miniport
    0x3 ...00 16 41 73 e4 b1 ...... Bluetooth Device (Personal Area Network) #2
    0x4 ...00 16 ce 6e 81 fa ...... Dell Wireless 1490 Dual Band WLAN Mini-Card - Packet Scheduler Miniport
    ===========================================================================
    ===========================================================================
    Active Routes:
    Network Destination Netmask Gateway Interface Metric
    127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
    255.255.255.255 255.255.255.255 255.255.255.255 4 1
    255.255.255.255 255.255.255.255 255.255.255.255 2 1
    255.255.255.255 255.255.255.255 255.255.255.255 3 1
    ===========================================================================
    Persistent Routes:
    None
    ========================= Winsock entries =====================================
    Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
    Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
    Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
    Catalog5 04 C:\Windows\system32\wshbth.dll [108032] (Microsoft Corporation)
    Catalog5 05 C:\Windows\System32\nwprovau.dll [142336] (Microsoft Corporation)
    Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
    Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
    Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
    Catalog9 04 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
    Catalog9 05 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
    Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
    Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
    Catalog9 08 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
    Catalog9 09 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
    Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
    Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
    Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
    Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
    Catalog9 14 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
    Catalog9 15 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
    Catalog9 16 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
    Catalog9 17 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
    Catalog9 18 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
    Catalog9 19 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
    Catalog9 20 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
    Catalog9 21 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
    Catalog9 22 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
    Catalog9 23 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
    Catalog9 24 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
    Catalog9 25 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
    Catalog9 26 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
    Catalog9 27 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
    Catalog9 28 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
    Catalog9 29 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
    Catalog9 30 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
    Catalog9 31 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
    Catalog9 32 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
    Catalog9 33 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
    Catalog9 34 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
    Catalog9 35 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
    Catalog9 36 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
    Catalog9 37 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
    Catalog9 38 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
    Catalog9 39 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
    Catalog9 40 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
    Catalog9 41 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
    Catalog9 42 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
    Catalog9 43 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
    Catalog9 44 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
    ========================= Event log errors: ===============================
    Application errors:
    ==================
    Error: (05/03/2012 10:44:37 AM) (Source: LoadPerf) (User: )
    Description: Installing the performance counter strings for service WmiApRpl (%2) failed. The
    Error code is the first DWORD in Data section.
    Error: (05/03/2012 10:44:37 AM) (Source: LoadPerf) (User: )
    Description: Unable to update the performance counter strings of the 009 language ID.
    The Win32 status returned by the call is the first DWORD in Data section.
    Error: (05/03/2012 10:40:37 AM) (Source: LoadPerf) (User: )
    Description: Installing the performance counter strings for service WmiApRpl (%2) failed. The
    Error code is the first DWORD in Data section.
    Error: (05/03/2012 10:40:37 AM) (Source: LoadPerf) (User: )
    Description: Unable to update the performance counter strings of the 009 language ID.
    The Win32 status returned by the call is the first DWORD in Data section.
    Error: (05/02/2012 06:31:54 PM) (Source: LoadPerf) (User: )
    Description: Installing the performance counter strings for service WmiApRpl (%2) failed. The
    Error code is the first DWORD in Data section.
    Error: (05/02/2012 06:31:54 PM) (Source: LoadPerf) (User: )
    Description: Unable to update the performance counter strings of the 009 language ID.
    The Win32 status returned by the call is the first DWORD in Data section.
    Error: (05/02/2012 06:27:55 PM) (Source: LoadPerf) (User: )
    Description: Installing the performance counter strings for service WmiApRpl (%2) failed. The
    Error code is the first DWORD in Data section.
    Error: (05/02/2012 06:27:55 PM) (Source: LoadPerf) (User: )
    Description: Unable to update the performance counter strings of the 009 language ID.
    The Win32 status returned by the call is the first DWORD in Data section.
    Error: (05/02/2012 06:24:59 PM) (Source: LoadPerf) (User: )
    Description: Installing the performance counter strings for service WmiApRpl (%2) failed. The
    Error code is the first DWORD in Data section.
    Error: (05/02/2012 06:24:59 PM) (Source: LoadPerf) (User: )
    Description: Unable to update the performance counter strings of the 009 language ID.
    The Win32 status returned by the call is the first DWORD in Data section.

    System errors:
    =============
    Error: (05/03/2012 10:40:40 AM) (Source: Service Control Manager) (User: )
    Description: The WMI Performance Adapter service terminated with the following error:
    %%2147500037
    Error: (05/03/2012 10:40:30 AM) (Source: Service Control Manager) (User: )
    Description: The following boot-start or system-start driver(s) failed to load:
    ASPI32
    Error: (05/03/2012 10:40:28 AM) (Source: Service Control Manager) (User: )
    Description: The Icam4usb service terminated with the following error:
    %%126
    Error: (05/03/2012 10:40:28 AM) (Source: Service Control Manager) (User: )
    Description: The Swmsflt service terminated with the following error:
    %%126
    Error: (05/03/2012 10:40:28 AM) (Source: Service Control Manager) (User: )
    Description: The Ghostsec service terminated with the following error:
    %%126
    Error: (05/03/2012 10:40:28 AM) (Source: Service Control Manager) (User: )
    Description: The Sscdbhk5 service terminated with the following error:
    %%126
    Error: (05/03/2012 10:40:28 AM) (Source: Service Control Manager) (User: )
    Description: The Windows Service Pack Installer update service service depends on the Security Accounts Manager service which failed to start because of the following error:
    %%1058
    Error: (05/03/2012 10:40:28 AM) (Source: Service Control Manager) (User: )
    Description: The Wceusbsh service terminated with the following error:
    %%2
    Error: (05/03/2012 10:40:28 AM) (Source: Service Control Manager) (User: )
    Description: The Windowblinds service terminated with the following error:
    %%126
    Error: (05/03/2012 10:40:28 AM) (Source: Service Control Manager) (User: )
    Description: The Vstor2-ws60 service terminated with the following error:
    %%126

    Microsoft Office Sessions:
    =========================
    Error: (05/03/2012 10:44:37 AM) (Source: LoadPerf)(User: )
    Description: WmiApRpl
    Error: (05/03/2012 10:44:37 AM) (Source: LoadPerf)(User: )
    Description: 009
    Error: (05/03/2012 10:40:37 AM) (Source: LoadPerf)(User: )
    Description: WmiApRpl
    Error: (05/03/2012 10:40:37 AM) (Source: LoadPerf)(User: )
    Description: 009
    Error: (05/02/2012 06:31:54 PM) (Source: LoadPerf)(User: )
    Description: WmiApRpl
    Error: (05/02/2012 06:31:54 PM) (Source: LoadPerf)(User: )
    Description: 009
    Error: (05/02/2012 06:27:55 PM) (Source: LoadPerf)(User: )
    Description: WmiApRpl
    Error: (05/02/2012 06:27:55 PM) (Source: LoadPerf)(User: )
    Description: 009
    Error: (05/02/2012 06:24:59 PM) (Source: LoadPerf)(User: )
    Description: WmiApRpl
    Error: (05/02/2012 06:24:59 PM) (Source: LoadPerf)(User: )
    Description: 009

    ========================= Devices: ================================
    Name: Modem Device on High Definition Audio Bus
    Description: Modem Device on High Definition Audio Bus
    Class Guid:
    Manufacturer:
    Service:
    Problem: : The drivers for this device are not installed. (Code 28)
    Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

    ========================= Memory info: ===================================
    Percentage of memory in use: 16%
    Total physical RAM: 3062.37 MB
    Available physical RAM: 2542.31 MB
    Total Pagefile: 4425.19 MB
    Available Pagefile: 4089.16 MB
    Total Virtual: 2047.88 MB
    Available Virtual: 1975.83 MB
    ========================= Partitions: =====================================
    1 Drive c: () (Fixed) (Total:74.53 GB) (Free:43.18 GB) NTFS
    3 Drive f: (UDISK) (Removable) (Total:7.63 GB) (Free:5.14 GB) FAT32
    ========================= Users: ========================================
    User accounts for \\DJSYSTEM02
    Administrator ASPNET Guest
    HelpAssistant Jesse SUPPORT_388945a0

    **** End of log ****
     
  12. Broni

    Broni Malware Annihilator Posts: 46,319   +252

    ...
  13. CadDog

    CadDog Newcomer, in training Topic Starter Posts: 51

    Sorry but here at work I can't connect or use an ethernet cable. The only way our company let us connect our person computer is through wireless...
    I hope this isn't deal breaker...
  14. Broni

    Broni Malware Annihilator Posts: 46,319   +252

    Make sure, your settings are correct.
    1. Go Start>Settings>Control Panel (Vista/7 users: Start>Control Panel)
    2. Double click Network Connections (Vista/7 users: Network and Sharing Center)
    3. Vista/7 users - From the list of tasks on the left, click Manage network connections.
    4. For a wired network connection, right-click Local Area Connection, and then select Properties.
    For a wireless network connection, right-click Wireless Network Connection, and then select Properties.
    5. From the General tab (Vista/7 users: Networking tab), click Internet Protocol version 4 (TCP/IPv4), make sure it is checked, and then click Properties
    6. Make sure Obtain an IP Address Automatically and Obtain DNS server address Automatically are checked.
    7. Click on "Advanced" button and make sure "IP Settings" tab looks like this:
    [​IMG]
    Make sure "DNS" tab looks like this:
    [​IMG]
    Make sure "WINS" tab looks like this:
    [​IMG]
    8. Still in Control Panel double click on "Internet options" then "Connections" tab then "LAN Settings" button. Make sure "Automatically detect settings" is checked.
    If you made any changes OK your way out.
    Restart computer.


    If that doesn't work...
    Turn off computer. Disconnect router, and modem from power source for 1 minute. At the same time disconnect ethernet cable as well.
    Reconnect everything.
    Restart computer.

    If that doesn't work, bypass router, and connect computer straight to the modem.

    If that doesn't work...
    Go Start>Run (Start search in Vista), type in:
    cmd
    Click OK (in Vista and 7, while holding CTRL, and SHIFT, press Enter).

    In Command Prompt window, type in following commands, and hit Enter after each one:
    ipconfig /flushdns
    ipconfig /registerdns
    ipconfig /release
    ipconfig /renew
    net stop "dns client"
    net start "dns client"


    Restart computer.

    If that doesn't work...
    Go Start>Run (Start search in Vista and 7), type in:
    cmd
    Click OK (in Vista and 7, while holding CTRL, and SHIFT, press Enter).

    At Command Prompt, type in:
    netsh int ip reset reset.log
    Hit Enter.
    Type in:
    netsh winsock reset catalog
    Hit Enter.

    Restart computer.


    If that doesn't work...
    Download, install, and run WinSockFix: http://www.softpedia.com/get/Tweak/Network-Tweak/WinSockFix.shtml (doesn't work in Vista and 7)
    Restart computer, and check again.

    If that doesn't work...
    Download Dial-A-Fix (DAF) (doesn't work in Vista and 7):
    http://wiki.lunarsoft.net/wiki/Dial-a-fix#Mirrors.2Fdownload_locations.2C_and_articles

    Have XP CD available in case DAF needs a file. Likely not!

    Check all boxes on the screen (clear any restrictions if it shows any)
    Then click GO!

    When the entire page is finished click the HammerHead at bottom to go to the second DAF page.

    Here, one at a time, do the below:

    Reinstall BITS
    Reinstall Windows Firewall
    Repair Permissions
    Reset networking

    Watch for any File not found or other errors and make note as this may lead to the fix!

    Restart computer.
  15. CadDog

    CadDog Newcomer, in training Topic Starter Posts: 51

    I haven't given up yet...

    Here are the steps I have taken so far today:

    >>> 1-8
    >>> cmdIn Command Prompt window, type in following commands, and hit Enter after each one:
    ipconfig /flushdns
    ipconfig /registerdns
    ipconfig /release
    ipconfig /renew
    net stop "dns client"
    net start "dns client"

    Restart computer.
    >>> cmdAt Command Prompt, type in:
    netsh int ip reset reset.log
    Hit Enter.
    Type in:
    netsh winsock reset catalog
    Hit Enter.
    Restart computer.

    >>> Download, install, and run WinSockFix
    Restart computer, and check again.

    >>> Download Dial-A-Fix
    Check all boxes on the screen (clear any restrictions if it shows any)
    Then click GO!

    When the entire page is finished click the HammerHead at bottom to go to the second DAF page.

    Here, one at a time, do the below:

    Reinstall BITS (did this one fast)
    Reinstall Windows Firewall (I don't have a firewall and was not listed)
    Repair Permissions (this one told a while to do)
    Reset networking (this one created a txt and stored on c: )

    Watch for any File not found or other errors and make note as this may lead to the fix!
    ( I saw no messages )
    Restart computer.

    There were a lot more tools listed but I only did the ones you noted:

    The only steps I couldn't was connecting to the internet via a cable.

    With the wifi connection here at work I'm still getting "ip address 0.0.0.0"
    Here is a screen shot:


    connection status.JPG
  16. Broni

    Broni Malware Annihilator Posts: 46,319   +252

    What about the very first step?
  17. CadDog

    CadDog Newcomer, in training Topic Starter Posts: 51

    I did all the steps 1 thru 8...?
    "Sorry, I needed to add that step 8 was off"
    plus the other step with cmb and etc...?
  18. Broni

    Broni Malware Annihilator Posts: 46,319   +252

    Did you have to make any changes in step 1?
  19. CadDog

    CadDog Newcomer, in training Topic Starter Posts: 51

    just to turn on the auto detect settings under "loacal area network (LAN) settings...

    But everything else was just as you have shown it...
  20. CadDog

    CadDog Newcomer, in training Topic Starter Posts: 51

    Just to be clear.
    Since I started following your post I haven't ran anything else or deleted anything that you haven't listed.
  21. Broni

    Broni Malware Annihilator Posts: 46,319   +252

    Still no connection?

    Re-run MiniToolbox with only this option checked:
    - List IP configuration
  22. CadDog

    CadDog Newcomer, in training Topic Starter Posts: 51


    Here is what I got:
    ==============
    MiniToolBox by Farbar Version: 18-01-2012
    Ran by (administrator) on 03-05-2012 at 20:05:26
    Microsoft Windows XP Home Edition Service Pack 3 (X86)
    Boot Mode: Normal
    ***************************************************************************
    ========================= IP Configuration: ================================

    1394 Net Adapter = 1394 Connection (Connected)
    Dell Wireless 1490 Dual Band WLAN Mini-Card = Wireless Network Connection (Connected)
    Broadcom 440x 10/100 Integrated Controller = Local Area Connection (Media disconnected)
    Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)


    # ----------------------------------
    # Interface IP Configuration
    # ----------------------------------
    pushd interface ip


    # Interface IP Configuration for "Local Area Connection"

    set address name="Local Area Connection" source=dhcp
    set dns name="Local Area Connection" source=dhcp register=PRIMARY
    set wins name="Local Area Connection" source=dhcp

    # Interface IP Configuration for "Bluetooth Network Connection"

    set address name="Bluetooth Network Connection" source=dhcp
    set dns name="Bluetooth Network Connection" source=dhcp register=PRIMARY
    set wins name="Bluetooth Network Connection" source=dhcp

    # Interface IP Configuration for "Wireless Network Connection"

    set address name="Wireless Network Connection" source=dhcp
    set dns name="Wireless Network Connection" source=dhcp register=PRIMARY
    set wins name="Wireless Network Connection" source=dhcp


    popd
    # End of interface IP configuration




    Windows IP Configuration



    Host Name . . . . . . . . . . . . : djsystem02

    Primary Dns Suffix . . . . . . . :

    Node Type . . . . . . . . . . . . : Unknown

    IP Routing Enabled. . . . . . . . : No

    WINS Proxy Enabled. . . . . . . . : No



    Ethernet adapter Local Area Connection:



    Media State . . . . . . . . . . . : Media disconnected

    Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller

    Physical Address. . . . . . . . . : 00-15-C5-1E-3F-9D



    Ethernet adapter Bluetooth Network Connection:



    Media State . . . . . . . . . . . : Media disconnected

    Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network) #2

    Physical Address. . . . . . . . . : 00-16-41-73-E4-B1



    Ethernet adapter Wireless Network Connection:



    Connection-specific DNS Suffix . :

    Description . . . . . . . . . . . : Dell Wireless 1490 Dual Band WLAN Mini-Card

    Physical Address. . . . . . . . . : 00-16-CE-6E-81-FA

    Dhcp Enabled. . . . . . . . . . . : Yes

    Autoconfiguration Enabled . . . . : Yes

    IP Address. . . . . . . . . . . . : 0.0.0.0

    Subnet Mask . . . . . . . . . . . : 0.0.0.0

    IP Address. . . . . . . . . . . . : ?

    Default Gateway . . . . . . . . . :

    DHCP Server . . . . . . . . . . . : 192.168.1.1

    DNS Servers . . . . . . . . . . . : ?

    ?

    ?



    Tunnel adapter Teredo Tunneling Pseudo-Interface:



    Connection-specific DNS Suffix . :

    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

    Physical Address. . . . . . . . . : FF-FF-FF-FF-FF-FF-FF-FF

    Dhcp Enabled. . . . . . . . . . . : No

    IP Address. . . . . . . . . . . . : ?

    Default Gateway . . . . . . . . . :

    NetBIOS over Tcpip. . . . . . . . : Disabled

    Server: UnKnown
    Address: 127.0.0.1

    Ping request could not find host google.com. Please check the name and try again.

    Server: UnKnown
    Address: 127.0.0.1

    Ping request could not find host yahoo.com. Please check the name and try again.

    Server: UnKnown
    Address: 127.0.0.1

    Ping request could not find host bleepingcomputer.com. Please check the name and try again.



    Pinging 127.0.0.1 with 32 bytes of data:



    Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

    Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



    Ping statistics for 127.0.0.1:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

    Approximate round trip times in milli-seconds:

    Minimum = 0ms, Maximum = 0ms, Average = 0ms

    ===========================================================================
    Interface List
    0x1 ........................... MS TCP Loopback interface
    0x10003 ...00 15 c5 1e 3f 9d ...... Broadcom 440x 10/100 Integrated Controller
    0x10005 ...00 16 41 73 e4 b1 ...... Bluetooth Device (Personal Area Network) #2
    0x30004 ...00 16 ce 6e 81 fa ...... Dell Wireless 1490 Dual Band WLAN Mini-Card
    ===========================================================================
    ===========================================================================
    Active Routes:
    Network Destination Netmask Gateway Interface Metric
    127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
    255.255.255.255 255.255.255.255 255.255.255.255 30004 1
    255.255.255.255 255.255.255.255 255.255.255.255 10003 1
    255.255.255.255 255.255.255.255 255.255.255.255 10005 1
    ===========================================================================
    Persistent Routes:
    None

    **** End of log ****
  23. Broni

    Broni Malware Annihilator Posts: 46,319   +252

    When you get home I want you to get ethernet cable and see if you can connect that way.
  24. CadDog

    CadDog Newcomer, in training Topic Starter Posts: 51

    Well, to my surprise, I wouldn't able to connect...
    While the local area connection status showed that it was connected
    again I was able to get on the internet...

    It was showing the same problem with not being able to acquire network address...

    I through for sure I would be able to hard wire connect... :(

    What now...???

    Do you think I still have a virus on this laptop...?
    Again, before I posted here I ran Comb-Fix which it claimed that it found Root###Access...
    Do you think that may be it...

    Sorry, for trying to do your job but I just wanted to let you know what I done and found before I started this thread.

    Thanks
  25. Broni

    Broni Malware Annihilator Posts: 46,319   +252

    Please, complete all steps listed here: http://www.techspot.com/vb/topic58138.html
    Make sure, you PASTE all logs. If some log exceeds 50,000 characters post limit, split it between couple of replies.
    Attached logs won't be reviewed.


Add New Comment

TechSpot Members
Login or sign up for free,
it takes about 30 seconds.
You may also...


Get complete access to the TechSpot community. Join thousands of technology enthusiasts that contribute and share knowledge in our forum. Get a private inbox, upload your own photo gallery and more.