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Oh no, here we go again

Discussion in 'Virus and Malware Removal' started by bkfuhrer, Mar 27, 2010.

Page 2 of 4

  1. Broni Malware Annihilator Posts: 39,398   +177

    Does TFC give you the above error?

    If so...

    Download ATF Cleaner by Atribune.

    Double-click ATF-Cleaner.exe to run the program.
    Under Main choose: Select All
    Unselect Cookies.
    Click the Empty Selected button.

    If you use Firefox browser
    Click Firefox at the top and choose: Select All
    NOTE: If you would like to keep your saved passwords, please click No at the prompt.
    Unselect Cookies.
    Click the Empty Selected button.

    If you use Opera browser
    Click Opera at the top and choose: Select All
    NOTE: If you would like to keep your saved passwords, please click No at the prompt.
    Unselect Cookies.
    Click the Empty Selected button.

    Click Exit on the Main menu to close the program.

    Since you're on dial-up, forget Kaspersky...

    Please run a BitDefender Online Scan

    • Disable your antivirus program.
    • Click Start Scanner button.
    • Click Start scan button
    • Allow browser plug-in to be installed when prompted.
    • Click I Agree to agree to the EULA.
    • Please refrain from using the computer until the scan is finished.
    • When the scan is finished, click on View log.
    • Notepad will open with scan results.
    • Save the report to your desktop and post its content in your next reply.

    Post fresh HijackThis log as well.
    Broni, Mar 28, 2010
    #21

  2. bkfuhrer Newcomer, in training Posts: 76

    No, it's Kaspersky... I have ATF cleaner and use it fairly frequently... As for Kaspersky... it's doing something, I just don't know what... The page is mostly blank, with mostly blank boxes, looks like it's getting downloads... I suppose I have to just let it do what it will do...
    bkfuhrer, Mar 28, 2010
    #22

  3. Broni Malware Annihilator Posts: 39,398   +177

    I gave you an option in my previous reply to run BitDefender scan instead.
    Broni, Mar 28, 2010
    #23

  4. bkfuhrer Newcomer, in training Posts: 76

    I'm sorry, I had already jumped into Kaspersky before you posted that...

    Well,
    ... is at 100% and
    ...is at 3 %

    there are no graphics and the only other text is about the download bases...
    I'm practising my patience...
    bkfuhrer, Mar 28, 2010
    #24

  5. Broni Malware Annihilator Posts: 39,398   +177

    Don't run two of them at the same time.
    I suggest, you stop one of them.
    Broni, Mar 28, 2010
    #25

  6. bkfuhrer Newcomer, in training Posts: 76

    Nope, I'm only running Kaspersky and describing what I see on it's page (which is not very much)
    I don't suppose it would be wise to simply close the process ?
    Or would it?
    I have Eset (online scanner) on my computer still from the last go-around...
    bkfuhrer, Mar 28, 2010
    #26
     

  7. Broni Malware Annihilator Posts: 39,398   +177

    You can close Kaspersky and run Eset.
    Broni, Mar 28, 2010
    #27

  8. bkfuhrer Newcomer, in training Posts: 76

    Thank you!
    bkfuhrer, Mar 28, 2010
    #28

  9. Broni Malware Annihilator Posts: 39,398   +177

    OK........
    Broni, Mar 28, 2010
    #29

  10. bkfuhrer Newcomer, in training Posts: 76

    I'm on 99% finished with Eset, have been for awhile, and it has found nothing :(
    I feel a little like a hypochondriac but I know things are not right....
    bkfuhrer, Mar 28, 2010
    #30

  11. Broni Malware Annihilator Posts: 39,398   +177

    Let me know, when it's done.

    Do you have any particular issues at the moment?
    Broni, Mar 29, 2010
    #31

  12. bkfuhrer Newcomer, in training Posts: 76

    I don't know if you mean issues with this scan or issues in general...
    Scan is slow, but I expected that....
    The only way I can be online is through IE (which is probably an older version) and I have to push away the message : "Internet Explorer has encountered a problem and needs to close"
    If I click on the "Send Error Report" button, I'm finished, left to looking at my desktop...
    Firefox was even worse. it would close before giving me a message, I uninstalled it, I did that before I realized I could sneak online through IE and get through to tech spot...
    On IE, I have very limited graphics... When you posted to me how to drag the recovery console there was no picture, I used my imagination and I remembered it from my last trip here about a month ago...
    Okay, scan is finally finished " No threats found"
    Do you want a log?
    bkfuhrer, Mar 29, 2010
    #32

  13. Broni Malware Annihilator Posts: 39,398   +177

    You definitely need to upgrade IE to at least ver. 7
    IE6 is a very ancient program and prone to infection.

    Try to install Firefox again and let me know, how things are with both browsers.
    Before reinstalling Firefox, make sure all of its old traces are gone, as described here: http://kb.mozillazine.org/Uninstalling_Firefox
    Broni, Mar 29, 2010
    #33

  14. bkfuhrer Newcomer, in training Posts: 76

    Thank you, I will try first, I think to install firefox... I hadn't used IE in ages, I only resorted to it because I didn't know what else to do....
    But let me know if you think I should first upgrade IE since it is at least *somewhat* working...
    bkfuhrer, Mar 29, 2010
    #34

  15. Broni Malware Annihilator Posts: 39,398   +177

    Yes, there is a good chance, that IE7 may work better.
    Broni, Mar 29, 2010
    #35

  16. bkfuhrer Newcomer, in training Posts: 76

    What about IE8?
    bkfuhrer, Mar 29, 2010
    #36

  17. Broni Malware Annihilator Posts: 39,398   +177

    I suggest, you start with IE7.
    Broni, Mar 29, 2010
    #37

  18. bkfuhrer Newcomer, in training Posts: 76

    Installation of IE7 failed...
    bkfuhrer, Mar 29, 2010
    #38

  19. Broni Malware Annihilator Posts: 39,398   +177

    What did exactly happen?

    See how Firefox will do.
    Broni, Mar 29, 2010
    #39

  20. bkfuhrer Newcomer, in training Posts: 76

    It went through a malware removal stint, then started updating stuff and then at the end told me installation had failed and to restart and click the new icon Internet Explorer Troubleshooting guide, which incidentally tells me a whole lot of nothing :(
    But....
    Firefox installed perfectly... no error messages or crashes, things look much more "modern" now, lol...
    bkfuhrer, Mar 29, 2010
    #40
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