Try to install IE8 in Safe Mode.
I followed method A from the page here http://support.microsoft.com/kb/949220#LetMeFixItMyselfAlways
Do you think that will do it?
Incidentally, the virus was found in one of the SP2 folders-
The file 'C:\WINDOWS\$hf_mig$\KB936357\SP2QFE\update.sys'
contained a virus or unwanted program 'TR/Rootkit.Gen' [trojan]
The file was ignored!
How did it get in there?
We won't know until you try it
What program did find that rootkit?
It was Avira....
Well, let it fix the issue and see any more issues will arise.
Oh, that was the initial attack, actually. It happened a few days before I was able to browse to this site. I had it quarantine and kill soon after...
I tried the Microsoft method A from post #52 but IE8 still fails, I will try their method D now which is start your computer in a "clean boot state"
You scared sh** out of me....LOL
As I said, you can try Safe Mode.
Oops, I'm sorry I was just checking through the Avira logs because I get curious about where these evil things lurk and how they get there...
Well, I attempted another IE8 download in a "clean boot" state- no go.
Tried in in Safe Mode, no go also...
One other option Microsoft provides is - Method E: Check for any files that cannot be backed up or updated
It looks kind of scary to me...
What does EXACTLY happen, when you try to install IE8?
Are you getting any messages?
After double click it begins by extracting files then the installer box comes on... There are 5 parts to the download-
Checking for malicious software
Installing IE8 (this part seems to complete, but then a red x appears next to the text)
All lines end with a green check mark except for Installing IE8 which has a red x
Then it says the installation failed and to restart computer and double click on an icon which leads you here : http://support.microsoft.com/gp/ie8_browserDetect
I am looking at the event viewer now, I don't really know what any of it means but there are a number of errors...
It looks like they have free phone support for IE8: https://support.microsoft.com/oas/default.aspx?gprid=807&st=1&wfxredirect=1
Click on IE8, then checkmark "Call Microsoft" on next page and then you got this:
HOURS OF OPERATION (Pacific)
Monday - Friday 5:00 A.M. - 9:00 P.M.
Saturday - Sunday 6:00 A.M. - 3:00 P.M.
Surely, you can call tomorrow.
Thank you, I will try that and let you know what comes of it. Thanks for all your help
You're very welcome
Keep me posted.
I want to know too...
I have not had time yet to call Microsoft, my job has been taking all my time of late. I have, however been considering trying a clean reinstall once I find a way to store my pictures, music and other important files. I have had this computer for aprox 8 yrs now and it is full of little bits of long uninstalled apps and I just don't know how to safely get rid of all this stuff...Do you think this is a good idea and if so do you have any advice on how to do go about it wisely?
I'd suggest buying external hard drive (always handy and cheap these days) and backing up your data there.