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[On-hold] Search engine redirect virus - still there despite 8 steps - router?

Discussion in 'Virus and Malware Removal' started by jonboysylvan, Nov 25, 2010.

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  1. Broni Malware Annihilator

    You have to upgrade IE to at least version 7 right away.
    Version 6 is obsolete and thus dangerous.
    Do so and let me know, how the issue is in IE7.

    Let's see, if resetting router will help.

    Go Start>Run (Start search in Vista), type in:
    cmd
    Click OK (in Vista and Windows 7, while holding CTRL, and SHIFT, press Enter).

    In Command Prompt window, type in following commands, and hit Enter after each one:
    ipconfig /flushdns
    ipconfig /registerdns
    ipconfig /release
    ipconfig /renew
    net stop "dns client"
    net start "dns client"


    Turn the computer off.

    On your router, you'll find a pinhole marked "Reset".
    Keep pushing the hole, using a pencil, or a paperclip until all lights briefly come off and on.
    NOTE. Simple router disconnecting from a power source will NOT do.
    Restart computer and check for redirections.

    NOTE. You may need to re-check your router security settings, as described HERE
    Broni, Nov 28, 2010
    #21

  2. jonboysylvan Newcomer, in training

    Do you think the router is involved

    Not sure how far we've got through the process; but I was wondering whether you think it is possible the router software could be involved? My wife has asked her work to send a new laptop - and of course if she connects and it is carrying something....
    jonboysylvan, Nov 29, 2010
    #22

  3. jonboysylvan Newcomer, in training

    Urgent problem - router crashed

    Hi
    Followed your steps but my router totally crashed after restoring settings and only way I can write this is because I have a dongle. My Internet service provider could not help me reset router.

    Is there anything you suggested which might have caused and which i could undo with your help? Otherwise - maybe a faulty router - but this seems strange because have previously restored settings without problem - will have to wait for several days for new router to be sent out to us...
    jonboysylvan, Nov 29, 2010
    #23

  4. jonboysylvan Newcomer, in training

    please hold this thread active

    i'm really grateful for what you've done so far

    i now have to be away from home for a week, so I hope that you'll hold the thread open until I get back next monday

    best wishes

    J
    jonboysylvan, Nov 29, 2010
    #24

  5. Broni Malware Annihilator

    Resetting a router shouldn't cause any physical damages, so maybe it was on its way out.

    Keep me posted.

    I'll change topic prefix to "On-hold", so it won't get closed.
    Broni, Nov 29, 2010
    #25

  6. jonboysylvan Newcomer, in training

    still struggling

    Broni
    back now but haven't received new router from ISP; therefore no internet access from machine we were investigating...did you have any message regarding why the router went down and if there is anyting we can do to reset it effectively...
    jonboysylvan, Dec 8, 2010
    #26

  7. jonboysylvan Newcomer, in training

    sorry missed your last message when wrote previous post

    will therefore have to wait until new router delivered - hopefully by Friday
    jonboysylvan, Dec 8, 2010
    #27

  8. Broni Malware Annihilator

    OK. Thanks for posting back :)
    Broni, Dec 8, 2010
    #28

  9. jonboysylvan Newcomer, in training

    Confused...

    Hi Broni

    1. I'm back - sort of - got a new router delivered and have decided to go online with it. Is there any possibility? that the virus might get from my computer via the router onto my wife's new work computer that is definitely free of it. She is also using the same router. So far no sign of problem on hers but I will stop if you think there is a risk. However, what do I do then to get online and get yr advice to do the final checks on my pc?

    2. I've taken the decision to buy a new PC as the infected one is very old and doesn't do everything I need - in a way all this has been a useful push. But how can I get the files I want to across (word docs, pictures etc) without risk of infecting my new PC?

    Jon
    jonboysylvan, Dec 13, 2010
    #29

  10. Broni Malware Annihilator

    As long, as you won't share any files, you'll be fine.

    Assuming, you'll be using some USB flash drive to move files, install this on NEW computer.

    Download, and run Flash Disinfector, and save it to your desktop (Windows Vista and Windows 7 users, scroll down)

    *Please disable any AV / ScriptBlockers as they might detect Flash Disinfector to be malicious and block it. Hence, the failure in executing. You can enable them back after the cleaning process*

    • Double-click Flash_Disinfector.exe to run it and follow any prompts that may appear.
    • The utility may ask you to insert your flash drive and/or other removable drives. Please do so and allow the utility to clean up those drives as well.
    • Hold down the Shift key when inserting the drive until Windows detects it to keep autorun.inf from executing if it is present.
    • Wait until it has finished scanning and then exit the program.
    • Reboot your computer when done.
    Note: As part of its routine, Flash_Disinfector will create a hidden folder named autorun.inf in each partition and every USB drive that was plugged in when you ran it. Do not delete this folder...it will help protect your drives from future infection by keeping the autorun file from being installed on the root drive and running other malicious files.

    Windows Vista and Windows 7 users
    Flash Disinfector is not compatible with the above Windows version.
    Please, use Panda USB Vaccine

    IMPORTANT! Scan all files on USB stick BEFORE moving them to your new computer.
    Broni, Dec 13, 2010
    #30
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