Outlook 2003 crashes frequently in winxp 64 bit

By vishnu_1316
May 5, 2008
  1. In a Winxp 64 bit SP1 installed machine,outlook 2003 crashes frequently with the following error message

    AppName: outlook.exe AppVer: 11.0.8206.0 AppStamp:479fce0d
    ModName: mspst32.dll ModVer: 11.0.5604.0 ModStamp:3f314872
    fDebug: 0 Offset: 0001c149

    tried by reinstalling office,different user profiles and finally installed office sp3,but its the same.

    Pls help me to solve this issue...
  2. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Do you want to save any data in mail? (hopefully not)

    Remove your profile:

    Control Panel-> Additional Options-> View 32-bit Control Panel Items-> Mail-> button Show Profiles…

    Rename MSMAPI32.DLL to MSMAPI32.OLD

    to find this file:

    Start-->Run--> %CommonProgramFiles%\System\MSMAPI\1033

    try re-opening Outlook
    Still problems?
    Go to Add/Remove programs and do a repair on Office

    Here's some info on creating a new profile:
  3. vishnu_1316

    vishnu_1316 TS Rookie Topic Starter

    Ya i tried as suggested by u but still the same
  4. kimsland

    kimsland Ex-TechSpotter Posts: 14,524


    Do a Start-->Search-->All files and folders-->Include System and Hidden files
    Type in *.PST
    Once found rename the PST extension to OLD
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