Outlook 2007 emails disappear

[jITguy]

We have a user who's emails suddenly "disappear" from view when she is using Outlook 2007. Our Exchange server is running Exchange2010. The user has multiple Mailboxes that she has permission to view. Also, she has a PST file for archiving emails off of Exchange server.

When her emails "disappear" she is usually clicking on different folders that have been created under her in-box. She has to click around folders before the emails return to view in her in-box.

Has anyone else experienced this problem? If so, what have you found as a resolution?

 

[pjamme]

Are you sure she isn't dragging and dropping?

if all folders are on the exchange server, make sure she is allowing enough time for them to appear again after going to another folder. It probably isn't as fast as viewing files on your computer or network shares.

And no I have never experienced that phenonomon, but then we don't create a lot of folders on the exchange. Normally only PST folders on our computers.

 

[jITguy]

It happens sometimes as soon as she opens Outlook. The emails will appear missing but after clicking around folders then going back to her inbox they are there

 

[Mizzou]

Is it possible that she has created Inbox rules that are taking default actions like filing to certain folders?

 

[jITguy]

I just check with her and the only rule she has (which is currently off) is an out of office rule since the normal Out of Office Assistant option isn't working for us right now.