TechSpot

Outlook express will not open

By raven01
Mar 25, 2008
  1. Hello.
    Newbie here.
    I have a strange problem with outlook express. I am running Windows xp and last night everything was fine. I went to use outlook express this morning and when I click onto the icon i get the following......

    The NTVDM CPU has encountered an illegal instruction CS:0de5IP:0112 OP"63 9b 1b 8d a2
    Any ideas????
     
  2. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Start-->Run--> sfc /scannow

    May require your Windows CD. Network should be out. Can take around an hour to complete.
     
  3. raven01

    raven01 TS Rookie Topic Starter

    thanks

    What do you mean by network should be out?
     
  4. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    If you have a network cable (Ethernet or USB Network cable) please unplug it first.
    ie you don't need to be online or part or any network with another computer whilst scanning
     
  5. raven01

    raven01 TS Rookie Topic Starter

    OK thanks I will give that a try later. I dont think I have the windows cd so that maybe a problem
     
  6. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    I hope you do.
    Otherwise it's editing ini files and registry entries, confirming system files and alike !
     
  7. raven01

    raven01 TS Rookie Topic Starter

    kimsland

    I dont have a cd.......??
     
  8. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Please download Aspi version checker
    Or directly from h e r e

    Save the output to a reply here.

    Also, this fault may be Spyware related

    Download and install AVG Antispyware(formerly Ewido).
    Double-click the icon on your desktop to run it.
    On the top of the main screen click Shield. Click the word active to change it to inactive.
    On the top of the main screen click 'Update'. Then click on 'Start update'. The update will start and a progress bar will show the updates being installed.
    If you are having problems with the updater, you can get the manual update at http://downloads.ewido.net/avgas-sig...ll-current.exe
    If you are in Windows Safe mode, and can't see the whole screen due to resolution, you can Hold ALT + Spacebar, then scroll down to Maximize and press enter.
    When you have finished updating, exit AVG Antispyware.

    For a complete pictorial guide to the use of AVG Antispyware look HERE. Thanks to rik for the guide.
     
  9. raven01

    raven01 TS Rookie Topic Starter

    Thanks kImsland

    I will try this tonight. I am using my laptop at the moment. I did scans for spyware adaware and such as I use spyware doctor and adaware as well..
     
  10. raven01

    raven01 TS Rookie Topic Starter

    Kimsland,
    I cant install that ASPI as it says not to use it with windows zp which I run on the pc
     
  11. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Aspi version checker
     
  12. raven01

    raven01 TS Rookie Topic Starter

    not sure now

    OK this is what it says....

    LOG0143: *****************************************************************
    LOG0144: Starting ASPICHK[1] installer on Thu Mar 27 21:53:52 2008
    ASPICHK0438: OS = Windows NT (5.01.2600)
    UPGRADE1004: c:\windows\system32\wnaspi32.dll dated 12/22/1997 22:23:24, 48128 bytes.
    UPGRADE1062: c:\windows\system32\wnaspi32.dll version 4.5.7.1008
    UPGRADE0965: File c:\windows\system\winaspi.dll does not exist
    UPGRADE0369: No existing file to compare, upgrade recommended
    UPGRADE1004: c:\windows\system32\drivers\aspi32.sys dated 12/22/1997 23:02:46, 23936 bytes.
    UPGRADE1062: c:\windows\system32\drivers\aspi32.sys version 4.5.7.1008
    UPGRADE0965: File c:\windows\system\wowpost.exe does not exist
    UPGRADE0369: No existing file to compare, upgrade recommended
    ASPICHK0522: Inconsistent version numbers among components
    ASPICHK0592: ASPI installation has problems
    LOG0218: Closing installer log on Thu Mar 27 21:53:52 2008
    LOG0219: *****************************************************************
     
  13. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Where is the ASPI download, I'm searching but I can't find it. Please search and try installing it aspi page has changed since I last looked years ago!
     
  14. raven01

    raven01 TS Rookie Topic Starter

    i got onto it and it was quick to install its from the link you sent]
     
  15. raven01

    raven01 TS Rookie Topic Starter

    finished the spy scan and cleaned it up... tried runnig outlook express and still the same problem
     
  16. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Remove the aspi then (stupid aspi, I don't want to hear about this again!)

    I'm thinking re-load SP2 (either order the CD, or download it)
     
  17. raven01

    raven01 TS Rookie Topic Starter

    ok can try sp2
     
  18. raven01

    raven01 TS Rookie Topic Starter

    no go ot says I already have it installed../..
     
  19. raven01

    raven01 TS Rookie Topic Starter

    Update

    Still having problems
    Heres a hijack this scan log..

    Logfile of HijackThis v1.99.1
    Scan saved at 3:47:47 PM, on 31/03/2008
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16608)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\System32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Executive Software\Diskeeper\DkService.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    C:\Program Files\ASUS\Probe\AsusProb.exe
    C:\PROGRA~1\TRENDM~1\INTERN~3\Tmntsrv.exe
    C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Windows Live\Messenger\usnsvc.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\wisptis.exe
    C:\Program Files\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://google.ca/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
    O2 - BHO: Trend Micro Antifraud Toolbar - {06647158-359E-4D10-A8DE-E6145DA90BE9} - C:\PROGRA~1\TRENDM~1\INTERN~3\PccIeBar.dll
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: eBay Toolbar Helper - {22D8E815-4A5E-4DFB-845E-AAB64207F5BD} - blank (file missing)
    O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - (no file)
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - (no file)
    O3 - Toolbar: Trend Micro Antifraud Toolbar - {871F91FD-3A92-4988-A842-16AB2CFF5AF1} - C:\PROGRA~1\TRENDM~1\INTERN~3\PccIeBar.dll
    O3 - Toolbar: eBay Toolbar - {92085AD4-F48A-450D-BD93-B28CC7DF67CE} - blank (file missing)
    O4 - HKLM\..\Run: [nForce Tray Options] sstray.exe /r
    O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    O4 - HKLM\..\Run: [ASUS Probe] C:\Program Files\ASUS\Probe\AsusProb.exe
    O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe
    O4 - HKLM\..\Run: [HPHUPD05] c:\Program Files\Hewlett-Packard\\{5372B9A6-6E51-4f90-9B40-E0A3B8475C4E}\hphupd05.exe
    O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
    O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 2006\pccguide.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqtra08.exe
    O4 - Global Startup: HP Photosmart Premier Fast Start.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqthb08.exe
    O8 - Extra context menu item: &eBay Search - res://C:\Program Files\eBay\eBay Toolbar2\eBayTb.dll/RCSearch.html
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
    O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\WINDOWS\System32\shdocvw.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O10 - Unknown file in Winsock LSP: c:\program files\spyware doctor\filterlsp.dll
    O10 - Unknown file in Winsock LSP: c:\program files\spyware doctor\filterlsp.dll
    O10 - Unknown file in Winsock LSP: c:\program files\spyware doctor\filterlsp.dll
    O10 - Unknown file in Winsock LSP: c:\program files\common files\pc tools\lsp\pctlsp.dll
    O10 - Unknown file in Winsock LSP: c:\program files\common files\pc tools\lsp\pctlsp.dll
    O10 - Unknown file in Winsock LSP: c:\program files\common files\pc tools\lsp\pctlsp.dll
    O10 - Unknown file in Winsock LSP: c:\program files\common files\pc tools\lsp\pctlsp.dll
    O10 - Unknown file in Winsock LSP: c:\program files\spyware doctor\filterlsp.dll
    O11 - Options group: [INTERNATIONAL] International*
    O16 - DPF: {49232000-16E4-426C-A231-62846947304B} - http://ipgweb.cce.hp.com/rdqna/downloads/sysinfo.cab
    O16 - DPF: {C5326A4D-E9AA-40AD-A09A-E74304D86B47} (DinerDash Control) - http://www.worldwinner.com/games/v49/dinerdash/dinerdash.cab
    O18 - Protocol: intu-qt2007 - {026BF40D-BA05-467B-9F1F-AD0D7A3F5F11} - C:\Program Files\QuickTax 2007\ic2007pp.dll
    O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\WI1F86~1\MESSEN~1\MSGRAP~1.DLL
    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\WI1F86~1\MESSEN~1\MSGRAP~1.DLL
    O18 - Filter: text/html - (no CLSID) - (no file)
    O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
    O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
    O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
    O23 - Service: Diskeeper - Executive Software International, Inc. - C:\Program Files\Executive Software\Diskeeper\DkService.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Unknown owner - C:\Program Files\iPod\bin\iPodService.exe (file missing)
    O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Unknown owner - C:\PROGRA~1\TRENDM~1\INTERN~3\PcCtlCom.exe
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
    O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\svcntaux.exe
    O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\swdsvc.exe
    O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~3\Tmntsrv.exe
    O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~3\TmPfw.exe
    O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~3\tmproxy.exe
     
  20. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    C:\Program Files\Executive Software\Diskeeper\DkService.exe
    Please uninstall Diskeeper

    C:\WINDOWS\System32\wisptis.exe removal instructions:
    http://www.mobileread.com/forums/showthread.php?t=1260

    C:\Program Files\Spyware Doctor\swdsvc.exe
    Uninstall Spyware Doctor (keep licence if you bought it)

    Restart, try again
     
  21. raven01

    raven01 TS Rookie Topic Starter

    I have the CD now would it be possible to just reinstall outlook express?
     
  22. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    4 Options:
    You can refer to post #2 (sfc /scannow)
    You can uninstall IE, and then install IE 7 (note Internet Explorer includes OE)
    You can boot from Windows CD and run a Repair
    You can back up fully, and Install Windows clean
     
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