TechSpot

Overheated, sluggish Dell laptop

By melia232
May 13, 2012
  1. Hello Techspot community,

    Thank you in advance for any help. I have a 3-year old Dell laptop that runs extremely hot (I bought an external fan to cool it) and is fairly sluggish. My spidey sense tells me this is beyond a hardware problem (though I would believe it if it was). Any help in solving this problem would be very greatly appreciated. I followed the 5 steps.

    Sincerely,
    Laura

    Malware bytes log:

    Malwarebytes Anti-Malware 1.61.0.1400
    www.malwarebytes.org

    Database version: v2012.05.13.04

    Windows 7 Service Pack 1 x64 NTFS
    Internet Explorer 9.0.8112.16421
    Laura C :: LAURA-DELL-14Z [administrator]

    13/05/2012 12:45:20 PM
    mbam-log-2012-05-13 (12-45-20).txt

    Scan type: Quick scan
    Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
    Scan options disabled: P2P
    Objects scanned: 211423
    Time elapsed: 10 minute(s), 31 second(s)

    Memory Processes Detected: 0
    (No malicious items detected)

    Memory Modules Detected: 0
    (No malicious items detected)

    Registry Keys Detected: 0
    (No malicious items detected)

    Registry Values Detected: 1
    HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run|VyuAmrmEfIELC (Rogue.Agent.SA) -> Data: C:\ProgramData\VyuAmrmEfIELC.exe -> Quarantined and deleted successfully.

    Registry Data Items Detected: 0
    (No malicious items detected)

    Folders Detected: 0
    (No malicious items detected)

    Files Detected: 3
    C:\Users\Laura C\AppData\Local\Temp\7zO3710.tmp\adobemasterkeygen55.exe (Trojan.Agent.ck) -> Quarantined and deleted successfully.
    C:\Users\Laura C\AppData\Local\Temp\Temp1_Adobe CS4 Master Collection Keygen.exe.zip\Adobe CS4 Master Collection Keygen.exe (Trojan.Agent.CK) -> Quarantined and deleted successfully.
    C:\Windows\Temp\TMP000000014270EFC02D73B282 (Trojan.Dropper) -> Quarantined and deleted successfully.

    (end)

    GMER log
    GMER 1.0.15.15641 - http://www.gmer.net
    Rootkit scan 2012-05-13 14:44:15
    Windows 6.1.7601 Service Pack 1
    Running: ulhixbe9.exe


    ---- Registry - GMER 1.0.15 ----

    Reg HKLM\SYSTEM\CurrentControlSet\services\BTHPORT\Parameters\Keys\002556dbc231
    Reg HKLM\SYSTEM\CurrentControlSet\services\BTHPORT\Upgrade\LocalRadioSettings
    Reg HKLM\SYSTEM\ControlSet002\services\BTHPORT\Parameters\Keys\002556dbc231 (not active ControlSet)
    Reg HKLM\SYSTEM\ControlSet002\services\BTHPORT\Upgrade\LocalRadioSettings (not active ControlSet)

    ---- EOF - GMER 1.0.15 ----
    DDS log
    .
    DDS (Ver_2011-08-26.01) - NTFSAMD64
    Internet Explorer: 9.0.8112.16421
    Run by Laura C at 14:49:38 on 2012-05-13
    Microsoft Windows 7 Home Premium 6.1.7601.1.1252.2.1033.18.2814.980 [GMT -7:00]
    .
    AV: avast! Antivirus *Disabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
    SP: avast! Antivirus *Disabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}
    SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
    .
    ============== Running Processes ===============
    .
    C:\Windows\system32\wininit.exe
    C:\Windows\system32\lsm.exe
    C:\Windows\system32\svchost.exe -k DcomLaunch
    C:\Windows\system32\nvvsvc.exe
    C:\Windows\system32\svchost.exe -k RPCSS
    C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
    C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
    C:\Program Files (x86)\Sensible Vision\Fast Access\FAService.exe
    C:\Windows\system32\svchost.exe -k netsvcs
    C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_afc3018f8cfedd20\STacSV64.exe
    C:\Windows\system32\svchost.exe -k LocalService
    C:\Windows\system32\nvvsvc.exe
    C:\Program Files (x86)\Cisco\Cisco AnyConnect VPN Client\vpnagent.exe
    C:\Windows\system32\svchost.exe -k NetworkService
    C:\Program Files\AVAST Software\Avast\AvastSvc.exe
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Windows\System32\spoolsv.exe
    C:\Windows\system32\taskhost.exe
    C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
    C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_afc3018f8cfedd20\AESTSr64.exe
    C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    C:\Program Files (x86)\Bonjour\mDNSResponder.exe
    C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
    C:\Program Files (x86)\Common Files\Microsoft Shared\VS7DEBUG\mdm.exe
    C:\Program Files (x86)\Dell DataSafe Local Backup\SftService.exe
    C:\Windows\system32\svchost.exe -k imgsvc
    C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
    C:\Windows\System32\rundll32.exe
    C:\Program Files\DellTPad\Apoint.exe
    C:\Program Files\IDT\WDM\sttray64.exe
    C:\Program Files\DellTPad\ApMsgFwd.exe
    C:\Program Files\DellTPad\Apntex.exe
    C:\Program Files\DellTPad\HidFind.exe
    C:\Windows\system32\conhost.exe
    C:\Program Files (x86)\SugarSync\SugarSyncManager.exe
    C:\Users\Laura C\AppData\Local\Google\Update\1.3.21.111\GoogleCrashHandler.exe
    C:\Users\Laura C\AppData\Local\Google\Update\1.3.21.111\GoogleCrashHandler64.exe
    C:\Users\Laura C\AppData\Roaming\Dropbox\bin\Dropbox.exe
    C:\Windows\system32\SearchIndexer.exe
    C:\Program Files (x86)\Evernote\Evernote\EvernoteClipper.exe
    C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\acrotray.exe
    C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
    C:\Program Files (x86)\Google\Google Desktop Search\GoogleDesktop.exe
    C:\Program Files (x86)\Sensible Vision\Fast Access\FATrayMon.exe
    C:\Windows\SamsungSM\PanelMgr\SSMMgr.exe
    C:\Program Files (x86)\Sensible Vision\Fast Access\FATrayAlert.exe
    C:\Program Files (x86)\Samsung\Samsung SCX-4x21 Series\PSU\Scan2pc.exe
    C:\Program Files (x86)\iTunes\iTunesHelper.exe
    C:\Program Files\AVAST Software\Avast\AvastUI.exe
    C:\Program Files\Windows Media Player\wmpnetwk.exe
    C:\Windows\SamsungSM\PanelMgr\caller64.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Windows\System32\svchost.exe -k LocalServicePeerNet
    C:\Windows\System32\svchost.exe -k secsvcs
    C:\Windows\SysWOW64\ctfmon.exe
    C:\Windows\system32\svchost.exe -k SDRSVC
    C:\Users\Laura C\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Laura C\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Laura C\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Laura C\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Laura C\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Laura C\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Laura C\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Windows\SysWOW64\rundll32.exe
    C:\Users\Laura C\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Laura C\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
    C:\Windows\system32\wbem\wmiprvse.exe
    C:\Windows\system32\DllHost.exe
    C:\Windows\system32\DllHost.exe
    C:\Windows\SysWOW64\cmd.exe
    C:\Windows\system32\conhost.exe
    C:\Windows\SysWOW64\cscript.exe
    .
    ============== Pseudo HJT Report ===============
    .
    uStart Page = hxxp://www.searchqu.com/406
    uInternet Settings,ProxyOverride = *.local
    uURLSearchHooks: H - No File
    mWinlogon: Userinit=userinit.exe,
    BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
    BHO: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
    BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    BHO: FAIESSOHelper Class: {a2f122da-055f-4df7-8f24-7354dbdba85b} - C:\Program Files (x86)\Sensible Vision\Fast Access\FAIESSO.dll
    BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
    BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
    BHO: SmartSelect Class: {f4971ee7-daa0-4053-9964-665d8ee6a077} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
    TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
    TB: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
    TB: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No File
    TB: {C2DB4FE6-8409-45CE-8010-189A7B5CCE86} - No File
    uRun: [Google Update] "C:\Users\Laura C\AppData\Local\Google\Update\GoogleUpdate.exe" /c
    uRun: [AdobeBridge]
    uRun: [SugarSync] "C:\Program Files (x86)\SugarSync\SugarSyncManager.exe" -startInTray -usedelay=true
    uRunOnce: [FlashPlayerUpdate] C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10x_Plugin.exe -update plugin
    mRun: [<NO NAME>]
    mRun: [Acrobat Assistant 8.0] "C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe"
    mRun: [Adobe Acrobat Speed Launcher] "C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe"
    mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    mRun: [AdobeCS4ServiceManager] "C:\Program Files (x86)\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe" -launchedbylogin
    mRun: [FAStartup]
    mRun: [Google Desktop Search] "C:\Program Files (x86)\Google\Google Desktop Search\GoogleDesktop.exe" /startup
    mRun: [Microsoft Default Manager] "C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
    mRun: [FATrayAlert] C:\Program Files (x86)\Sensible Vision\Fast Access\FATrayMon.exe
    mRun: [SamsungSM PanelMgr] C:\Windows\SamsungSM\PanelMgr\SSMMgr.exe /autorun
    mRun: [WHITNEY_S2P] C:\Program Files (x86)\Samsung\Samsung SCX-4x21 Series\PSU\Scan2pc.exe
    mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
    mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
    mRun: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
    StartupFolder: C:\Users\LAURAC~1\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\Dropbox.lnk - C:\Users\Laura C\AppData\Roaming\Dropbox\bin\Dropbox.exe
    StartupFolder: C:\Users\LAURAC~1\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\EVERNO~1.LNK - C:\Program Files (x86)\Evernote\Evernote\EvernoteClipper.exe
    mPolicies-explorer: NoActiveDesktop = 1 (0x1)
    mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
    mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
    mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
    IE: Add to Evernote 4.0 - C:\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll/204
    IE: Append Link Target to Existing PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
    IE: Append to Existing PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html
    IE: Convert Link Target to Adobe PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
    IE: Convert to Adobe PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html
    IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~2\Office12\EXCEL.EXE/3000
    IE: {A95fe080-8f5d-11d2-a20b-00aa003c157a} - res://C:\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll/204
    IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\PROGRA~2\MICROS~2\Office12\ONBttnIE.dll
    IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - C:\PROGRA~2\MICROS~2\Office12\REFIEBAR.DLL
    DPF: {49312E18-AA92-4CC2-BB97-55DEA7BCADD6} - hxxp://support.dell.com/systemprofiler/SysProExe.CAB
    TCP: DhcpNameServer = 192.168.0.1
    TCP: Interfaces\{53446ACC-450B-4AF6-B91A-886671B3A4E8} : DhcpNameServer = 137.82.1.2 142.103.1.42
    TCP: Interfaces\{A8205FB6-7B32-4BE2-844B-ADA66D031BD6} : DhcpNameServer = 192.168.0.1
    TCP: Interfaces\{A8205FB6-7B32-4BE2-844B-ADA66D031BD6}\2456C6C6337303 : DhcpNameServer = 192.168.2.1
    TCP: Interfaces\{A8205FB6-7B32-4BE2-844B-ADA66D031BD6}\24F68656D69616E6 : DhcpNameServer = 192.168.2.1
    TCP: Interfaces\{A8205FB6-7B32-4BE2-844B-ADA66D031BD6}\3416473686 : DhcpNameServer = 216.168.96.250 216.168.96.251
    TCP: Interfaces\{A8205FB6-7B32-4BE2-844B-ADA66D031BD6}\46C696E6B6 : DhcpNameServer = 192.168.0.1
    TCP: Interfaces\{A8205FB6-7B32-4BE2-844B-ADA66D031BD6}\4727164696E67607F63747 : DhcpNameServer = 66.82.4.8
    TCP: Interfaces\{A8205FB6-7B32-4BE2-844B-ADA66D031BD6}\66F6874727F6474333 : DhcpNameServer = 192.168.0.1
    Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
    Notify: FastAccess - C:\Program Files (x86)\Sensible Vision\Fast Access\FALogNot.dll
    AppInit_DLLs: c:\progra~2\google\google~1\go36f4~1.dll
    LSA: Notification Packages = scecli FAPassSync
    BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    BHO-X64: AcroIEHelperStub - No File
    BHO-X64: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
    BHO-X64: avast! WebRep: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
    BHO-X64: Windows Live Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    BHO-X64: FAIESSOHelper Class: {A2F122DA-055F-4df7-8F24-7354DBDBA85B} - C:\Program Files (x86)\Sensible Vision\Fast Access\FAIESSO.dll
    BHO-X64: FAIESSO Helper Object - No File
    BHO-X64: Adobe PDF Conversion Toolbar Helper: {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
    BHO-X64: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
    BHO-X64: SmartSelect Class: {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
    BHO-X64: SmartSelect - No File
    TB-X64: Adobe PDF: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
    TB-X64: avast! WebRep: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
    TB-X64: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No File
    TB-X64: {C2DB4FE6-8409-45CE-8010-189A7B5CCE86} - No File
    mRun-x64: [(Default)]
    mRun-x64: [Acrobat Assistant 8.0] "C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe"
    mRun-x64: [Adobe Acrobat Speed Launcher] "C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe"
    mRun-x64: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    mRun-x64: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    mRun-x64: [AdobeCS4ServiceManager] "C:\Program Files (x86)\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe" -launchedbylogin
    mRun-x64: [FAStartup]
    mRun-x64: [Google Desktop Search] "C:\Program Files (x86)\Google\Google Desktop Search\GoogleDesktop.exe" /startup
    mRun-x64: [Microsoft Default Manager] "C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
    mRun-x64: [FATrayAlert] C:\Program Files (x86)\Sensible Vision\Fast Access\FATrayMon.exe
    mRun-x64: [SamsungSM PanelMgr] C:\Windows\SamsungSM\PanelMgr\SSMMgr.exe /autorun
    mRun-x64: [WHITNEY_S2P] C:\Program Files (x86)\Samsung\Samsung SCX-4x21 Series\PSU\Scan2pc.exe
    mRun-x64: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
    mRun-x64: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
    mRun-x64: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
    IE-X64: {A95fe080-8f5d-11d2-a20b-00aa003c157a} - res://C:\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll/204
    AppInit_DLLs-X64: c:\progra~2\google\google~1\go36f4~1.dll
    .
    ================= FIREFOX ===================
    .
    FF - ProfilePath - C:\Users\Laura C\AppData\Roaming\Mozilla\Firefox\Profiles\x38kafek.default\
    FF - prefs.js: browser.startup.homepage - hxxp://www.searchqu.com/406
    FF - prefs.js: keyword.URL - hxxp://dts.search-results.com/sr?src=ffb&appid=119&systemid=406&q=
    FF - component: C:\Program Files (x86)\Mozilla Firefox\extensions\{AB2CE124-6272-4b12-94A9-7303C7397BD1}\components\SkypeFfComponent.dll
    FF - component: C:\Users\Laura C\AppData\Roaming\Mozilla\Firefox\Profiles\x38kafek.default\extensions\{c2db4fe6-8409-45ce-8010-189a7b5cce86}\components\FFExternalAlert.dll
    FF - component: C:\Users\Laura C\AppData\Roaming\Mozilla\Firefox\Profiles\x38kafek.default\extensions\{c2db4fe6-8409-45ce-8010-189a7b5cce86}\components\RadioWMPCore.dll
    FF - plugin: C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Air\nppdf32.dll
    FF - plugin: C:\Program Files (x86)\Google\Google Earth\plugin\npgeplugin.dll
    FF - plugin: C:\Program Files (x86)\Google\Update\1.2.183.29\npGoogleOneClick8.dll
    FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.111\npGoogleUpdate3.dll
    FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.53\npGoogleUpdate3.dll
    FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.57\npGoogleUpdate3.dll
    FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.69\npGoogleUpdate3.dll
    FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.79\npGoogleUpdate3.dll
    FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.99\npGoogleUpdate3.dll
    FF - plugin: C:\Program Files (x86)\Java\jre6\bin\new_plugin\npdeployJava1.dll
    FF - plugin: C:\Program Files (x86)\K-Lite Codec Pack\Real\browser\plugins\nppl3260.dll
    FF - plugin: C:\Program Files (x86)\K-Lite Codec Pack\Real\browser\plugins\nprpjplug.dll
    FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\4.1.10111.0\npctrlui.dll
    FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npdeployJava1.dll
    FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npwachk.dll
    FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
    FF - plugin: C:\Users\Laura C\AppData\Local\Google\Update\1.3.21.111\npGoogleUpdate3.dll
    FF - plugin: C:\Users\Laura C\AppData\Roaming\Mozilla\plugins\npgoogletalk.dll
    FF - plugin: C:\Users\Laura C\AppData\Roaming\Mozilla\plugins\npgtpo3dautoplugin.dll
    FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll
    .
    ============= SERVICES / DRIVERS ===============
    .
    R1 aswSnx;aswSnx;C:\Windows\system32\drivers\aswSnx.sys --> C:\Windows\system32\drivers\aswSnx.sys [?]
    R1 aswSP;aswSP;C:\Windows\system32\drivers\aswSP.sys --> C:\Windows\system32\drivers\aswSP.sys [?]
    R1 vwififlt;Virtual WiFi Filter Driver;C:\Windows\system32\DRIVERS\vwififlt.sys --> C:\Windows\system32\DRIVERS\vwififlt.sys [?]
    R2 AESTFilters;Andrea ST Filters Service;C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_afc3018f8cfedd20\AESTSr64.exe [2010-3-1 89600]
    R2 aswFsBlk;aswFsBlk;C:\Windows\system32\drivers\aswFsBlk.sys --> C:\Windows\system32\drivers\aswFsBlk.sys [?]
    R2 aswMonFlt;aswMonFlt;\??\C:\Windows\system32\drivers\aswMonFlt.sys --> C:\Windows\system32\drivers\aswMonFlt.sys [?]
    R2 avast! Antivirus;avast! Antivirus;C:\Program Files\AVAST Software\Avast\AvastSvc.exe [2012-5-13 44768]
    R2 FAService;FAService;C:\Program Files (x86)\Sensible Vision\Fast Access\FAService.exe [2009-6-24 2368776]
    R2 SftService;SoftThinks Agent Service;C:\Program Files (x86)\Dell DataSafe Local Backup\SftService.exe [2009-8-24 648432]
    R2 SSPORT;SSPORT;\??\C:\Windows\system32\Drivers\SSPORT.sys --> C:\Windows\system32\Drivers\SSPORT.sys [?]
    R2 vpnagent;Cisco AnyConnect VPN Agent;C:\Program Files (x86)\Cisco\Cisco AnyConnect VPN Client\vpnagent.exe [2011-8-3 645048]
    R3 CtClsFlt;Creative Camera Class Upper Filter Driver;C:\Windows\system32\DRIVERS\CtClsFlt.sys --> C:\Windows\system32\DRIVERS\CtClsFlt.sys [?]
    R3 NVHDA;Service for NVIDIA High Definition Audio Driver;C:\Windows\system32\drivers\nvhda64v.sys --> C:\Windows\system32\drivers\nvhda64v.sys [?]
    R3 OA008Ufd;Creative Camera OA008 Upper Filter Driver;C:\Windows\system32\DRIVERS\OA008Ufd.sys --> C:\Windows\system32\DRIVERS\OA008Ufd.sys [?]
    R3 OA008Vid;Creative Camera OA008 Function Driver;C:\Windows\system32\DRIVERS\OA008Vid.sys --> C:\Windows\system32\DRIVERS\OA008Vid.sys [?]
    R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\system32\DRIVERS\Rt64win7.sys --> C:\Windows\system32\DRIVERS\Rt64win7.sys [?]
    R3 vwifimp;Microsoft Virtual WiFi Miniport Service;C:\Windows\system32\DRIVERS\vwifimp.sys --> C:\Windows\system32\DRIVERS\vwifimp.sys [?]
    S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
    S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
    S2 gupdate;Google Update Service (gupdate);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2009-9-29 133104]
    S2 Secunia Update Agent;Secunia Update Agent;"C:\Program Files (x86)\Secunia\PSI\sua.exe" --start-service --> C:\Program Files (x86)\Secunia\PSI\sua.exe [?]
    S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2012-2-29 158856]
    S3 BTCFilterService;USB Networking Driver Filter Service;C:\Windows\system32\DRIVERS\motfilt.sys --> C:\Windows\system32\DRIVERS\motfilt.sys [?]
    S3 FACAP;facap, FastAccess Video Capture;C:\Windows\system32\DRIVERS\facap.sys --> C:\Windows\system32\DRIVERS\facap.sys [?]
    S3 FLEXnet Licensing Service 64;FLEXnet Licensing Service 64;C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService64.exe [2009-9-5 1038088]
    S3 GoogleDesktopManager-051210-111108;Google Desktop Manager 5.9.1005.12335;C:\Program Files (x86)\Google\Google Desktop Search\GoogleDesktop.exe [2009-9-5 30192]
    S3 gupdatem;Google Update Service (gupdatem);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2009-9-29 133104]
    S3 motccgp;Motorola USB Composite Device Driver;C:\Windows\system32\DRIVERS\motccgp.sys --> C:\Windows\system32\DRIVERS\motccgp.sys [?]
    S3 motccgpfl;MotCcgpFlService;C:\Windows\system32\DRIVERS\motccgpfl.sys --> C:\Windows\system32\DRIVERS\motccgpfl.sys [?]
    S3 TsUsbFlt;TsUsbFlt;C:\Windows\system32\drivers\tsusbflt.sys --> C:\Windows\system32\drivers\tsusbflt.sys [?]
    S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\system32\Drivers\usbaapl64.sys --> C:\Windows\system32\Drivers\usbaapl64.sys [?]
    S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\system32\Wat\WatAdminSvc.exe --> C:\Windows\system32\Wat\WatAdminSvc.exe [?]
    S3 WDC_SAM;WD SCSI Pass Thru driver;C:\Windows\system32\DRIVERS\wdcsam64.sys --> C:\Windows\system32\DRIVERS\wdcsam64.sys [?]
    .
    =============== Created Last 30 ================
    .
    2012-05-13 19:02:3253080----a-w-C:\Windows\System32\drivers\aswRdr2.sys
    2012-05-13 19:02:30819032----a-w-C:\Windows\System32\drivers\aswSnx.sys
    2012-05-13 19:02:2969976----a-w-C:\Windows\System32\drivers\aswMonFlt.sys
    2012-05-13 19:01:2941184----a-w-C:\Windows\avastSS.scr
    2012-05-13 18:07:038917360----a-w-C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{2A04C375-2D49-4F4A-B378-BE0BFFA5CFF0}\mpengine.dll
    2012-05-05 10:26:5877312----a-w-C:\Windows\System32\rdpwsx.dll
    2012-05-05 10:26:58149504----a-w-C:\Windows\System32\rdpcorekmts.dll
    2012-05-05 05:56:55--------d-----w-C:\ProgramData\AVAST Software
    2012-05-05 05:56:55--------d-----w-C:\Program Files\AVAST Software
    2012-05-04 13:51:22--------d-----w-C:\Windows\System32\SPReview
    2012-05-04 13:48:51--------d-----w-C:\Windows\System32\EventProviders
    2012-04-29 00:39:022382848----a-w-C:\Windows\SysWow64\mshtml.tlb
    2012-04-29 00:39:022382848----a-w-C:\Windows\System32\mshtml.tlb
    2012-04-29 00:39:00141112----a-w-C:\Program Files (x86)\Internet Explorer\sqmapi.dll
    2012-04-29 00:37:465559152----a-w-C:\Windows\System32\ntoskrnl.exe
    2012-04-29 00:37:453968368----a-w-C:\Windows\SysWow64\ntkrnlpa.exe
    2012-04-29 00:37:453913072----a-w-C:\Windows\SysWow64\ntoskrnl.exe
    2012-04-29 00:34:4681408----a-w-C:\Windows\System32\imagehlp.dll
    2012-04-29 00:34:4623408----a-w-C:\Windows\System32\drivers\fs_rec.sys
    2012-04-29 00:34:46159232----a-w-C:\Windows\SysWow64\imagehlp.dll
    2012-04-29 00:34:445120----a-w-C:\Windows\SysWow64\wmi.dll
    2012-04-29 00:34:445120----a-w-C:\Windows\System32\wmi.dll
    2012-04-29 00:34:44220672----a-w-C:\Windows\System32\wintrust.dll
    2012-04-29 00:34:44172544----a-w-C:\Windows\SysWow64\wintrust.dll
    2012-04-29 00:13:56--------d-----w-C:\Users\Laura C\AppData\Local\SugarSync
    .
    ==================== Find3M ====================
    .
    2012-05-04 14:03:11175616----a-w-C:\Windows\System32\msclmd.dll
    2012-05-04 14:03:11152576----a-w-C:\Windows\SysWow64\msclmd.dll
    2012-04-04 22:56:4024904----a-w-C:\Windows\System32\drivers\mbam.sys
    2012-02-28 06:56:482311168----a-w-C:\Windows\System32\jscript9.dll
    2012-02-28 06:49:561390080----a-w-C:\Windows\System32\wininet.dll
    2012-02-28 06:48:571493504----a-w-C:\Windows\System32\inetcpl.cpl
    2012-02-28 01:18:551799168----a-w-C:\Windows\SysWow64\jscript9.dll
    2012-02-28 01:11:211427456----a-w-C:\Windows\SysWow64\inetcpl.cpl
    2012-02-28 01:11:071127424----a-w-C:\Windows\SysWow64\wininet.dll
    2012-02-23 17:18:36279656------w-C:\Windows\System32\MpSigStub.exe
    2012-02-17 06:38:261031680----a-w-C:\Windows\System32\rdpcore.dll
    2012-02-17 05:34:22826880----a-w-C:\Windows\SysWow64\rdpcore.dll
    2012-02-17 04:58:24210944----a-w-C:\Windows\System32\drivers\rdpwd.sys
    2012-02-17 04:57:3223552----a-w-C:\Windows\System32\drivers\tdtcp.sys
    .
    ============= FINISH: 14:52:50.16 ===============

    DDS Attach log
    .
    UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
    IF REQUESTED, ZIP IT UP & ATTACH IT
    .
    DDS (Ver_2011-08-26.01)
    .
    Microsoft Windows 7 Home Premium
    Boot Device: \Device\HarddiskVolume3
    Install Date: 01/03/2010 8:15:24 AM
    System Uptime: 13/05/2012 12:58:39 PM (2 hours ago)
    .
    Motherboard: Dell Inc. | | 0J372M
    Processor: Intel(R) Core(TM)2 Duo CPU T6500 @ 2.10GHz | Socket A | 2100/133mhz
    .
    ==== Disk Partitions =========================
    .
    C: is FIXED (NTFS) - 451 GiB total, 311.344 GiB free.
    .
    ==== Disabled Device Manager Items =============
    .
    Class GUID: {8ECC055D-047F-11D1-A537-0000F8753ED1}
    Description: sptd
    Device ID: ROOT\LEGACY_SPTD\0000
    Manufacturer:
    Name: sptd
    PNP Device ID: ROOT\LEGACY_SPTD\0000
    Service: sptd
    .
    Class GUID: {6bdd1fc6-810f-11d0-bec7-08002be2092f}
    Description: facap, FastAccess Video Capture
    Device ID: ROOT\IMAGE\0000
    Manufacturer: Sensible Vision
    Name: facap, FastAccess Video Capture
    PNP Device ID: ROOT\IMAGE\0000
    Service: FACAP
    .
    Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
    Description: Cisco AnyConnect VPN Virtual Miniport Adapter for Windows x64
    Device ID: ROOT\NET\0000
    Manufacturer: Cisco Systems
    Name: Cisco AnyConnect VPN Virtual Miniport Adapter for Windows x64
    PNP Device ID: ROOT\NET\0000
    Service: vpnva
    .
    ==== System Restore Points ===================
    .
    RP264: 04/05/2012 6:51:14 AM - Windows 7 Service Pack 1
    RP265: 04/05/2012 2:18:05 PM - Windows Update
    RP266: 04/05/2012 10:56:24 PM - avast! Free Antivirus Setup
    RP267: 13/05/2012 10:56:17 AM - Windows Update
    RP268: 13/05/2012 11:09:47 AM - Removed Acrobat.com
    RP269: 13/05/2012 11:16:06 AM - Removed Live! Cam Avatar Creator
    RP270: 13/05/2012 11:22:43 AM - Removed WIDCOMM Bluetooth Software
    RP271: 13/05/2012 11:30:34 AM - Removed Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    RP272: 13/05/2012 11:32:23 AM - Removed Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
    RP273: 13/05/2012 11:34:08 AM - Removed Microsoft SQL Server 2005 Compact Edition [ENU]
    RP274: 13/05/2012 11:35:39 AM - Removed Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
    RP275: 13/05/2012 11:36:21 AM - Removed Microsoft Sync Framework Services Native v1.0 (x86)
    RP276: 13/05/2012 11:37:57 AM - Removed Microsoft Visual C++ 2005 Redistributable
    RP277: 13/05/2012 11:43:27 AM - Removed Microsoft Sync Framework Runtime Native v1.0 (x86)
    RP278: 13/05/2012 11:44:01 AM - Removed Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
    RP279: 13/05/2012 11:45:31 AM - Removed Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
    RP280: 13/05/2012 11:48:13 AM - Removed MSXML 4.0 SP2 (KB973688)
    RP281: 13/05/2012 11:51:13 AM - Removed MSXML 4.0 SP2 (KB954430)
    RP282: 13/05/2012 11:54:58 AM - Removed Microsoft Works
    RP283: 13/05/2012 11:57:56 AM - Removed PressReader.
    RP284: 13/05/2012 12:01:05 PM - avast! Free Antivirus Setup
    RP285: 13/05/2012 12:08:14 PM - Installed Evernote v. 4.5.6
    .
    ==== Installed Programs ======================
    .
    Update for Microsoft Office 2007 (KB2508958)
    7-Zip 4.65
    Adobe Acrobat 9 Pro - English, Français, Deutsch
    Adobe Acrobat 9.4.5 - CPSID_83708
    Adobe After Effects CS4 Third Party Content
    Adobe AIR
    Adobe Anchor Service CS4
    Adobe Bridge CS4
    Adobe CMaps CS4
    Adobe Color - Photoshop Specific CS4
    Adobe Color EU Extra Settings CS4
    Adobe Color JA Extra Settings CS4
    Adobe Color NA Recommended Settings CS4
    Adobe Color Video Profiles CS CS4
    Adobe Creative Suite 4 Master Collection
    Adobe CSI CS4
    Adobe Default Language CS4
    Adobe Encore CS4 Codecs
    Adobe ExtendScript Toolkit CS4
    Adobe Extension Manager CS4
    Adobe Fireworks CS4
    Adobe Flash Player 10 ActiveX
    Adobe Flash Player 10 Plugin
    Adobe Fonts All
    Adobe Illustrator CS4
    Adobe InDesign CS4
    Adobe InDesign CS4 Application Feature Set Files (Roman)
    Adobe InDesign CS4 Common Base Files
    Adobe InDesign CS4 Icon Handler
    Adobe Linguistics CS4
    Adobe Media Encoder CS4 Exporter
    Adobe Media Encoder CS4 Importer
    Adobe Output Module
    Adobe PDF Library Files CS4
    Adobe Photoshop CS4
    Adobe Photoshop CS4 Support
    Adobe Premiere Pro CS4 Third Party Content
    Adobe Reader 9.3
    Adobe Search for Help
    Adobe Service Manager Extension
    Adobe Setup
    Adobe SGM CS4
    Adobe SING CS4
    Adobe Soundbooth CS4 Codecs
    Adobe Type Support CS4
    Adobe Update Manager CS4
    Adobe WinSoft Linguistics Plugin
    Adobe XMP Panels CS4
    AdobeColorCommonSetCMYK
    AdobeColorCommonSetRGB
    Advanced Audio FX Engine
    Apple Application Support
    Apple Software Update
    ATLAS.ti 6.2
    Audacity 1.2.6
    avast! Free Antivirus
    BitTorrent
    Canon Digital Camera Solution Disk 40-46 Software Starter Guide
    Canon MovieEdit Task for ZoomBrowser EX
    Canon Personal Printing Guide
    Canon PowerShot SD1200 IS_IXUS 95 IS Camera User Guide
    Canon Utilities CameraWindow
    Canon Utilities CameraWindow DC
    Canon Utilities CameraWindow DC_DV 6 for ZoomBrowser EX
    Canon Utilities MyCamera
    Canon Utilities MyCamera DC
    Canon Utilities PhotoStitch
    Canon Utilities RemoteCapture Task for ZoomBrowser EX
    Canon Utilities ZoomBrowser EX
    Canon ZoomBrowser EX Memory Card Utility
    Choice Guard
    Cisco AnyConnect VPN Client
    Compatibility Pack for the 2007 Office system
    Connect
    Dell DataSafe Local Backup
    Dell DataSafe Local Backup - Support Software
    Dell Getting Started Guide
    Dell Video Chat
    Dell Webcam Central
    Dropbox
    Evernote v. 4.5.6
    Google Chrome
    Google Desktop
    Google Earth
    Google Talk Plugin
    Google Update Helper
    IDT Audio
    Junk Mail filter update
    K-Lite Mega Codec Pack 5.6.1
    kuler
    Malwarebytes Anti-Malware version 1.61.0.1400
    Media Player Classic - Home Cinema v. 1.3.1249.0
    Mendeley Desktop 0.9.8.1
    Microsoft .NET Framework 1.1
    Microsoft Default Manager
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office Access MUI (English) 2007
    Microsoft Office Access Setup Metadata MUI (English) 2007
    Microsoft Office Enterprise 2007
    Microsoft Office Excel MUI (English) 2007
    Microsoft Office File Validation Add-In
    Microsoft Office Groove MUI (English) 2007
    Microsoft Office Groove Setup Metadata MUI (English) 2007
    Microsoft Office Home and Student 2007
    Microsoft Office InfoPath MUI (English) 2007
    Microsoft Office OneNote MUI (English) 2007
    Microsoft Office Outlook MUI (English) 2007
    Microsoft Office PowerPoint MUI (English) 2007
    Microsoft Office PowerPoint Viewer 2007 (English)
    Microsoft Office Project 2007 Service Pack 3 (SP3)
    Microsoft Office Project MUI (English) 2007
    Microsoft Office Project Professional 2007
    Microsoft Office Proof (English) 2007
    Microsoft Office Proof (French) 2007
    Microsoft Office Proof (Spanish) 2007
    Microsoft Office Proofing (English) 2007
    Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
    Microsoft Office Publisher MUI (English) 2007
    Microsoft Office Shared MUI (English) 2007
    Microsoft Office Shared Setup Metadata MUI (English) 2007
    Microsoft Office Suite Activation Assistant
    Microsoft Office Visio 2007 Service Pack 3 (SP3)
    Microsoft Office Visio MUI (English) 2007
    Microsoft Office Visio Professional 2007
    Microsoft Office Word MUI (English) 2007
    Microsoft Silverlight
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Mozilla Firefox 10.0.2 (x86 en-GB)
    MSVCRT
    Panasonic Office Add-in
    PDF Settings CS4
    Photoshop Camera Raw
    QuickTime
    Readiris Pro 9
    Realtek 8136 8168 8169 Ethernet Driver
    Recover Keys
    Samsung SCX-4x21 Series
    SAPI5_Common
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
    Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2598041) 32-Bit Edition
    Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
    Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
    Security Update for Microsoft Office Publisher 2007 (KB2596705) 32-Bit Edition
    Skype™ 5.8
    SugarSync Manager
    Suite Shared Configuration CS4
    Switch Sound File Converter
    Update for 2007 Microsoft Office System (KB967642)
    Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
    Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
    Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
    Update for Microsoft Office 2007 Help for Common Features (KB963673)
    Update for Microsoft Office 2007 suites (KB2596651) 32-Bit Edition
    Update for Microsoft Office 2007 suites (KB2596789) 32-Bit Edition
    Update for Microsoft Office 2007 suites (KB2598306) 32-Bit Edition
    Update for Microsoft Office Access 2007 Help (KB963663)
    Update for Microsoft Office Excel 2007 (KB2596596) 32-Bit Edition
    Update for Microsoft Office Excel 2007 Help (KB963678)
    Update for Microsoft Office Infopath 2007 Help (KB963662)
    Update for Microsoft Office OneNote 2007 Help (KB963670)
    Update for Microsoft Office Outlook 2007 Help (KB963677)
    Update for Microsoft Office Powerpoint 2007 Help (KB963669)
    Update for Microsoft Office Project 2007 Help (KB963668)
    Update for Microsoft Office Publisher 2007 Help (KB963667)
    Update for Microsoft Office Script Editor Help (KB963671)
    Update for Microsoft Office Visio 2007 Help (KB963666)
    Update for Microsoft Office Word 2007 Help (KB963665)
    VLC media player 1.0.1
    WavePad Sound Editor
    Winamp
    Winamp Detector Plug-in
    Windows Live Call
    Windows Live Communications Platform
    Windows Live Essentials
    Windows Live Mail
    Windows Live Messenger
    Windows Live Photo Gallery
    Windows Live Sign-in Assistant
    Windows Live Sync
    Windows Live Upload Tool
    Windows Live Writer
    .
    ==== Event Viewer Messages From Past Week ========
    .
    13/05/2012 12:59:30 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: cdrom sptd
    13/05/2012 12:59:22 PM, Error: Service Control Manager [7000] - The Secunia Update Agent service failed to start due to the following error: The system cannot find the file specified.
    13/05/2012 12:59:18 PM, Error: Service Control Manager [7000] - The DgiVecp service failed to start due to the following error: This driver has been blocked from loading
    13/05/2012 12:59:18 PM, Error: Application Popup [1060] - \??\C:\Windows\SysWow64\Drivers\DgiVecp.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.
    13/05/2012 12:58:41 PM, Error: sptd [4] - Driver detected an internal error in its data structures for .
    13/05/2012 10:58:55 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x8024200d: Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2656356).
    13/05/2012 10:57:37 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x8024200d: Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2633873).
    13/05/2012 10:57:24 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x8024200d: Security Update for .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2518869).
    13/05/2012 10:57:08 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x8024200d: Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2572077).
    .
    ==== End Of File ===========================
     
  2. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    Oh my- you must have marked the thread Active! Broni or I mark a thread Active when we pick it up and begin helping. That show that the other of the 2 of us are working. So we each passed the thread up thinking the other was working on it!

    I can help you check for malware, but you will have to remove any pirated software first. Mbam shows the following:

    C:\Users\Laura C\AppData\Local\Temp\7zO3710.tmp\adobemasterkeygen55.exe (Trojan.Agent.ck) -> Quarantined and deleted successfully.
    C:\Users\Laura C\AppData\Local\Temp\Temp1_Adobe CS4 Master Collection Keygen.exe.zip\Adobe CS4 Master Collection Keygen.exe (Trojan.Agent.CK) -> Quarantined and deleted successfully.

    Keygens and cracks are used to get a license or key number without paying for the program and we do not support piracy..

    These must be removed before I begin helping. Let me know when you have done that and I'll have you run a scan to see if there are any other pirated programs.
    =====================================
    My Guidelines: please read and follow:
    • Be patient. Malware cleaning takes time. I am also working with other members while I am helping you.
    • Read my instructions carefully. If you don't understand or have a problem, ask me. Follow the order of the tasks I give you. Order is crucial in cleaning process.
    • If you have questions, or if a program doesn't work, stop and tell me about it. Don't try to get around it yourself.
    • File sharing programs should be uninstalled or disabled during the cleaning process..
    • Observe these:
      [o] Don't follow directions given to someone else
      [o] Don't use any other cleaning programs or scans while I'm helping you.
      [o] Don't use a Registry cleaner or make any changes in the Registry.
      [o] Don't download and install new programs- except those I give you.
    Threads are closed after 5 days if there is no reply.
     

Similar Topics

Add New Comment

You need to be a member to leave a comment. Join thousands of tech enthusiasts and participate.
TechSpot Account You may also...