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PC crashing when playing games

By Dowz
Mar 12, 2011
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  1. ComputerGuy55

    ComputerGuy55 TS Maniac Posts: 531

    Restoring the PC back to factory is not always the best option before further troubleshooting.

    Tons of people have information they want to keep and would rather fix the issue if possible, and a lot of issues have a fix..

    Dowz:
    Are you familiar with Event Viewer? If so ignore the steps on how to open and view it and explain what you can find (Errors and Warnings related to the time of crash)

    Click the Start Menu, -> right click My Computer -> Select Manage, then on the left hand side select Event Viewer -> select Windows Logs, from here you have a bunch of different ones to look at, the ones that are most important are the Application and System ones. If you can, please cause the computer to Crash as it normally does during gameplay, then go back to this event viewer and record any Errors
    or Warnings that appear in either System or Application.

    If the event viewer holds no helpful information:

    a few possible reasons the computer crashes while playing games would be:

    As already listed and talked about: Overheating but this seems like the most reasonable: if you have dusted out the computer, all fans, including the heatsink and/or fan on the Graphics Card, and temperatures seems fine, then we can probably say that it's not overheating. HOWEVER, since you say you are not too knowlagable about fixing computers I would assume you did not re-apply new Thermal Paste in between the CPU and the Heat sink above it..

    I do not really suggest putting new thermal paste on yourself as applying too much can cause the fan to sit too far off the CPU and applying too little can damage or cause further overheating.. But if you feel comfortable doing it then you can say so here and I can explain (as best I can) how to properly apply the Thermal Paste.

    Also, with the computer's Case Side off, start a game and check if the Graphics Card's fan is working properly, make sure its not rubbing, making a noise, or just not cooling it down quick enough.

    WARNING: When touching any components inside the case make sure you are grounded, discharge the components by unplugging the computer and pressing the Power On button a few times. Also make sure to keep a hand touching the metal case of the computer (on the inside, silver parts of the metal) or do as RayRay suggested with the homemade Anti-Static wrist strap.

    Bad RAM: This could be a possible issue, though you would more then likely get a BSoD, or have it Freeze, rather then a blank screen and looping audio. One way to test out RAM quickly is, if you have more then 1 stick of RAM, all but 1 stick out, try a game (something that does not require much for RAM such as Roller Coster Tycoon) if it does not freeze, take that stick out, try the next one, repeat till all sticks are tested. if issue goes away then reseat ALL RAM and test for issues. If the problem arrises your RAM may have an issue working together (Semi-common issue with RAM Kits's, although unknown to me why this happens)

    Software: Has any new software been installed on the computer since trying to play your games?

    Hope this helps, post back with results.
     
  2. jetkami

    jetkami TS Rookie Posts: 99

    Most computer places will test your ram for $20. they have a machine that runs test on the ram and will let you know if its bad within 2 minutes. If you give a sob story they may test if for free. just make sure you put ram in anti-static bag during transport. Computerguy55 has a great approach. The event viewer should give the info you need.
     
  3. ComputerGuy55

    ComputerGuy55 TS Maniac Posts: 531

    You can test the RAM at home with Memtest 86 but then you have to make a bootable disc just do to this so it's a hassle if you don't know how. However, it is possible if you'd rather take the time then spend the money as well.
     
  4. Dowz

    Dowz TS Rookie Topic Starter Posts: 17

    From what i seen on event log nothing seems to be alarming. Temps l posted before were said to he slightly high but not dangerous or anything to be worried about. Going to do a proper check tommorow trying all the differant things suggested.

    I dusted the thing as good as i could. Still some clogs kicking about. What is the best way of cleaning and where would i get it?
     
  5. NoTTaShoT

    NoTTaShoT TS Rookie Posts: 54

    download speedfan. Find out what the Max temp is allowed for your PC. Watch as the temp rises. If it shuts down when it hits "that temp" you know it's that.

    My max temp on my PC is 95F. I'm currently having fan issues so anytime I run anything that is 3d based (games specifically) my heat jumps quick and when it hits 95 my PC shuts itself down to stop self destruction.
     
  6. jetkami

    jetkami TS Rookie Posts: 99

    event log will show you what the crash was. If your computer crashed at 1:30 pm there will be an event for that time. Give us the info on a crash. Per Computerguy55 do a software check of your ram and if you have the money it wont hurt to get a hardware check on your ram either. This MUST be done.
     
  7. Dowz

    Dowz TS Rookie Topic Starter Posts: 17

    How do i find out the max temp allowed?

    Away to run a game now and post the details in like 10 mins.
     
  8. Dowz

    Dowz TS Rookie Topic Starter Posts: 17

    Ok really confused by this now. I marked down the time i started the game and the time it crashed. To my suprise in that 5 mins of a game running the pc logged nothing.

    Tried this mutiple times to try get a result. But no joy. This is what i have logged before and after the game start and the pc crash

    system log before game start

    The Volume Shadow Copy service entered the stopped state.

    system log after game crash

    error - The previous system shutdown at 21:01:20 on ‎20/‎07/‎2011 was unexpected.

    Critical - The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

    Application before game run

    The VSS service is shutting down due to idle timeout.

    application after game crash

    The EventSystem sub system is suppressing duplicate event log entries for a duration of 86400 seconds. The suppression timeout can be controlled by a REG_DWORD value named SuppressDuplicateDuration under the following registry key: HKLM\Software\Microsoft\EventSystem\EventLog.

    None of this shows anything during the game running very strange.

    When i first had this problem i done a fan test and my cpu was at 65 average now doing it today a couple months later it sits at average of 76. Think the problem lies at the gpu. been watching for a few mins and the lowest it went was 73 the highest 79.

    Just found out something intresting the start of errors on both application and system start on 12/03/2011 is their a way i can search everything done on or just before that date that date?
     
  9. ComputerGuy55

    ComputerGuy55 TS Maniac Posts: 531

    You can check System Restore, it should have details on things that happened on or around that date such as Windows Updates, newly installed/uninstalled Software/hardware...
     
  10. Dowz

    Dowz TS Rookie Topic Starter Posts: 17

    deleted and uninstalled eveything installed on that date or a few days before no success tho :(

    found this error in application after trying a game with the things removed

    Activation context generation failed for "C:\Windows\system32\conhost.exe". Dependent Assembly Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823" could not be found. Please use sxstrace.exe for detailed diagnosis.

    tried sxstrace.exe flashes up in a dos type black windo and right back down again so that does not help anyone know what that means.

    Not got round to trying the ram could not find my screwdriver lol.

    hopefully find it and can try it tommorrow
     
  11. ComputerGuy55

    ComputerGuy55 TS Maniac Posts: 531

     
  12. Dowz

    Dowz TS Rookie Topic Starter Posts: 17

    ok will give that a try tommorow. have to get to bed shortly got work early tommorow. Little up date tho

    When am idle as said above GPU averages around 77 couple months back idle was 65 average. kept checking in the little time i had in game with fan test and seen it go as high as 105 before crashing. Surely this is not good. everything else only moves a couple up at the most.
     
  13. ComputerGuy55

    ComputerGuy55 TS Maniac Posts: 531

    That would be the cause of your crash then..

    Going over 100 is definitely a bad thing, and it is probably set to shut down after that, or just over heats.. either you need to get a new fan for that card, a new card, or find a way to cool it down..
     
  14. NoTTaShoT

    NoTTaShoT TS Rookie Posts: 54


    If you can find the specs for your PC it will tell you the max temps. A quick way if you have a factory built computer is just to look it up online real quick. Rather just google or something like www.cnet.com
     
  15. KarlPaulus

    KarlPaulus TS Rookie

    I have same computer and the same problem... its been repaired for 2 times in factory . but nothing.(sorry4mybadenglish)
     
  16. ComputerGuy55

    ComputerGuy55 TS Maniac Posts: 531

    Have you tried/looked at everything mentioned in this post?
    Specifically the Overheating aspect? You may be having a similar issue but need a very different fix, it's hard to tell. It is recommended to create a new thread and specify your issue there so you can get it properly diagnosed and resolved.
     
  17. ngaroiit

    ngaroiit TS Rookie

    How do I fixs this problem!!!!computer crash????
     


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