Pc running very slow - antivirus progs conflicting

Inactive
By jackstraw
Dec 2, 2010
Topic Status:
Not open for further replies.
  1. Hi guys, thanks for any help regarding this issue
    I have a pc which has gradually slowed down over the last 12 months or so to the extent I am tempted to wipe the hard disc and start again!
    The pc runs slowly when booting up, loading and running programs and when using the internet
    Over the last 12 months I have tried different anti-malware programs, have looked at startup and tried to turn off any unneccesary progs, run scandisc and defag progs, run Norton Utilities and Tune-up Utilities, I have now run out of ideas and am turning to the forum for help

    I have run HJT and a copy of the scan follows, I wonder whether I have an anti-virus conflict?

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 20:48:45, on 02/12/2010
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.17091)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Windows Defender\MsMpEng.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    C:\Program Files\Application Updater\ApplicationUpdater.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Program Files\Norton Internet Security\Engine\17.8.0.5\ccSvcHst.exe
    C:\Program Files\Google\Update\GoogleUpdate.exe
    C:\Program Files\CDBurnerXP\NMSAccessU.exe
    C:\PROGRA~1\NORTON~4\NORTON~1\NPROTECT.EXE
    C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
    C:\PROGRA~1\NORTON~4\NORTON~1\SPEEDD~1\NOPDB.EXE
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\TuneUp Utilities 2010\TuneUpUtilitiesService32.exe
    C:\Program Files\Norton Internet Security\Engine\17.8.0.5\ccSvcHst.exe
    C:\Program Files\TuneUp Utilities 2010\TuneUpUtilitiesApp32.exe
    C:\WINDOWS\Explorer.EXE
    C:\windows\system\hpsysdrv.exe
    C:\HP\KBD\KBD.EXE
    C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    C:\Program Files\Microsoft IntelliType Pro\type32.exe
    C:\Program Files\INTEL\DSLSetup\ProDsl.exe
    C:\Program Files\QuickTime\QTTask.exe
    C:\Program Files\PowerISO\PWRISOVM.EXE
    C:\WINDOWS\system32\ctfmon.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\Program Files\Outlook Express\msimn.exe
    C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\Logitech\Vid HD\Vid.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-qgb9.hpwis.com/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.com/0SEENUS/SAOS01?FORM=TOOLBR
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://g.msn.com/0SEENUS/SAOS01?FORM=TOOLBR
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://search.conduit.com?SearchSource=10&ctid=CT2464688
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://srch-qgb9.hpwis.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://qgb9.hpwis.com/
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://uk.search.yahoo.com/search?fr=mcafee&p=%s
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by BT Openworld Business 500 P&G
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:9090
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local;<local>
    R3 - URLSearchHook: Softonic-Eng7 Toolbar - {414b6d9d-4a95-4e8d-b5b1-149dd2d93bb3} - C:\Program Files\Softonic-Eng7\tbSof2.dll
    R3 - URLSearchHook: SearchSettings Class - {E312764E-7706-43F1-8DAB-FCDD2B1E416D} - C:\Program Files\Search Settings\SearchSettings.dll
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll (file missing)
    O2 - BHO: Conduit Engine - {30F9B915-B755-4826-820B-08FBA6BD249D} - C:\Program Files\ConduitEngine\ConduitEngine.dll
    O2 - BHO: Softonic-Eng7 Toolbar - {414b6d9d-4a95-4e8d-b5b1-149dd2d93bb3} - C:\Program Files\Softonic-Eng7\tbSof2.dll
    O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\UTILIT~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Internet Security\Engine\17.8.0.5\coIEPlg.dll
    O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton Internet Security\Engine\17.8.0.5\IPSBHO.DLL
    O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
    O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office2000\Office12\GrooveShellExtensions.dll
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
    O2 - BHO: SearchSettings Class - {E312764E-7706-43F1-8DAB-FCDD2B1E416D} - C:\Program Files\Search Settings\SearchSettings.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O3 - Toolbar: (no name) - {081230F8-EA50-42A9-983C-D22ABC2EED3B} - (no file)
    O3 - Toolbar: (no name) - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - (no file)
    O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
    O3 - Toolbar: Softonic-Eng7 Toolbar - {414b6d9d-4a95-4e8d-b5b1-149dd2d93bb3} - C:\Program Files\Softonic-Eng7\tbSof2.dll
    O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Internet Security\Engine\17.8.0.5\coIEPlg.dll
    O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
    O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet /keeploaded /nodetect
    O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
    O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    O4 - HKLM\..\Run: [type32] "C:\Program Files\Microsoft IntelliType Pro\type32.exe"
    O4 - HKLM\..\Run: [DSL Connection Manager] C:\Program Files\INTEL\DSLSetup\ProDsl.exe /P
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O4 - HKLM\..\Run: [PWRISOVM.EXE] C:\Program Files\PowerISO\PWRISOVM.EXE
    O4 - HKLM\..\Run: [LogitechQuickCamRibbon] "C:\Program Files\Logitech\Logitech WebCam Software\LWS.exe" /hide
    O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [Logitech Vid] "C:\Program Files\Logitech\Vid HD\Vid.exe" -bootmode
    O4 - HKCU\..\RunOnce: [] C:\Program Files\Internet Explorer\iexplore.exe http://www.symantec.com/techsupp/se...0000021.0000004d&c=00000082.00000049.000000b9
    O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-21-3930961314-3410966702-11245509-1011\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook (User 'ncp')
    O4 - .DEFAULT User Startup: mod_sm.lnk = C:\hp\bin\cloaker.exe (User 'Default user')
    O4 - Startup: Logitech . Product Registration.lnk = C:\Program Files\Logitech\Logitech WebCam Software\eReg.exe
    O8 - Extra context menu item: &FreeRIP Search - res://C:\Program Files\FreeRIP3\Toolband.dll/MENUSEARCH.HTM
    O8 - Extra context menu item: &Search - ?p=ZJfox000
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
    O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
    O9 - Extra button: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Program Files\Norton SystemWorks Basic Edition\Norton Cleanup\WCQuick.lnk
    O9 - Extra 'Tools' menuitem: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Program Files\Norton SystemWorks Basic Edition\Norton Cleanup\WCQuick.lnk
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\UTILIT~1\SPYBOT~1\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\UTILIT~1\SPYBOT~1\SDHelper.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra button: BT - {22791DB1-E194-4906-A040-26D31CC387CF} - http://www.bt.com (file missing) (HKCU)
    O9 - Extra button: Help - {547453D2-3E1A-4E57-AFE4-BC1F0C4A1D70} - http://www.btopenworld.com/helpbb (file missing) (HKCU)
    O9 - Extra button: Homepage - {8B3C27EA-ED75-4461-9090-AD0E6AC6D0BD} - http://www.btopenworld.com/businesshome (file missing) (HKCU)
    O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
    O15 - Trusted Zone: http://*.mcafee.com
    O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {20A60F0D-9AFA-4515-A0FD-83BD84642501} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab56986.cab
    O16 - DPF: {5D6F45B3-9043-443D-A792-115447494D24} (UnoCtrl Class) - http://messenger.zone.msn.com/EN-GB/a-UNO1/GAME_UNO1.cab
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1139954520906
    O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1139955156687
    O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://messenger.zone.msn.com/binary/ZIntro.cab56649.cab
    O16 - DPF: {BD393C14-72AD-4790-A095-76522973D6B8} (CBreakshotControl Class) - http://messenger.zone.msn.com/binary/Bankshot.cab57213.cab
    O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
    O16 - DPF: {F5A7706B-B9C0-4C89-A715-7A0C6B05DD48} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab56986.cab
    O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office2000\Office12\GrooveSystemServices.dll
    O23 - Service: Adobe Active File Monitor V6 (AdobeActiveFileMonitor6.0) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 6.0\PhotoshopElementsFileAgent.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    O23 - Service: Application Updater - Spigot, Inc. - C:\Program Files\Application Updater\ApplicationUpdater.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
    O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
    O23 - Service: Google Update Service (gupdate1ca2db21754d1c6) (gupdate1ca2db21754d1c6) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
    O23 - Service: Norton Internet Security (NIS) - Symantec Corporation - C:\Program Files\Norton Internet Security\Engine\17.8.0.5\ccSvcHst.exe
    O23 - Service: NMSAccess - Unknown owner - C:\Program Files\CDBurnerXP\NMSAccessU.exe
    O23 - Service: Norton UnErase Protection (NProtectService) - Symantec Corporation - C:\PROGRA~1\NORTON~4\NORTON~1\NPROTECT.EXE
    O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
    O23 - Service: ServiceLayer - Nokia - C:\Program Files\Nokia\PC Connectivity Solution\ServiceLayer.exe
    O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~4\NORTON~1\SPEEDD~1\NOPDB.EXE
    O23 - Service: TuneUp Drive Defrag Service (TuneUp.Defrag) - TuneUp Software - C:\Program Files\TuneUp Utilities 2010\TuneUpDefragService.exe
    O23 - Service: TuneUp Utilities Service (TuneUp.UtilitiesSvc) - TuneUp Software - C:\Program Files\TuneUp Utilities 2010\TuneUpUtilitiesService32.exe

    --
    End of file - 14633 bytes

    Many thanks

    Jack
  2. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +35

    We don't 'screen' for malware with HijackThis but I did take a look.
    1. You have several entries that need to be removed
    2. The main reason you're slow is because you have too many processes running.
    3. Regarding antivirus conflicts- yes you do:
    [o]you have O15 - Trusted Zone: http://*.mcafee.com
    [o] But you have Norton Internet Security and it's bloat
    [o] You're running Tune Up Utilities- and it's bloat
    4. You have more search bars and search hooks than I can count! Of all the R0, R1 and R3 entries- there are 15- only 3 are good entries- possibly a 4th. These include defaults. You have multiple defaults> you can't have that! It's a contradiction.

    If you would like us to check the system for malware, please follow the steps in the Preliminary Virus and Malware Removal thread HERE.

    When you have finished, leave the logs for review in your next reply .

    Please do not use any other cleaning programs or scans while I'm helping you, unless I direct you to. Do not use a Registry cleaner or make any changes in the Registry.
  3. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +35

    Closed due to inactivity.
Topic Status:
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