I just bought and installed the dvd drive for my dell dimension 8100 desktop. When I put a cd in it wont load so I open window explorer to click on the drive it says only the read process was complete. But whats weird is my laptop wireless dies everytime i put a cd in. So I decided to update the firmware to 1.18 but it wont let me it says somthing about cant get out of normal mode. Then the dvd drive and my laptop wireless dies till i reboot it. The laptop and desktop aint connected I even unplugged the usb port to the router from the desktop. But the real problem is why cant I update my firmware.