Hello, I have a major problem with my laptop and am hoping that someone can help me. Please bear with me because I know as much about laptops/computers as my grandmother and basically have no understanding of computer jargons.
This laptop is HP Pavilion ZX5000 and a few weeks ago, I could hear this really loud screeching noise coming from the bottom of the laptop, then it eventually crashed. It seemed like it was coming from my dvd/cd drive and I took it to a friend of mine who’s pretty knowledgeable with computers.
Anyway, it turns out, or he thinks, the hard drive crashed for some reason. He tried to run a diagnostic test through what’s called BIOS but to no avail and he says it’s not recognizing the hard drive.
So here is where it stands right now. Every time I turn it on, I can clearly hear some grinding noise from my hard drive. I have taken out the hard drive and while it seems like there may be a loose part, but it could be a little part that goes up and down (not sure what that’s called) and I wouldn’t even be able to know what’s wrong with it anyway.
And the screen that I get reads as follows:
For Realtek RTL8139(X)/8130/810X PCI Fast Ethernet Controller v2.13 (020326)
PXE-E61: Media Test failure, check cable
PEX-M0F: Exiting PXE ROM.
This screen repeats itself over and over.
As I said, my friend tried to go into BIOS and somehow got into a screen that reads HDD Self-Test but he said he can’t run it as it reads, Test Status: NO IDE Device.
Does anybody know what’s going on with my laptop? It’s somewhat understandable as I’ve had it for a couple of years now, but really can’t afford to buy a new one either.
He says that one option is to buy a new hard drive and I found some on various sites for sale and the refurbished or used ones are not too expensive. Is that the solution? If I buy the same model and just place it back in my laptop, would that do the trick?
I would appreciate anyone’s help on this matter. Again, my computer knowledge is almost non-existent so I would appreciate hearing back in a very simple understandable language. Thank you in advance.
Sarah
By the way the hard drive is TOSHIBA 80GB MK8025GAS
This laptop is HP Pavilion ZX5000 and a few weeks ago, I could hear this really loud screeching noise coming from the bottom of the laptop, then it eventually crashed. It seemed like it was coming from my dvd/cd drive and I took it to a friend of mine who’s pretty knowledgeable with computers.
Anyway, it turns out, or he thinks, the hard drive crashed for some reason. He tried to run a diagnostic test through what’s called BIOS but to no avail and he says it’s not recognizing the hard drive.
So here is where it stands right now. Every time I turn it on, I can clearly hear some grinding noise from my hard drive. I have taken out the hard drive and while it seems like there may be a loose part, but it could be a little part that goes up and down (not sure what that’s called) and I wouldn’t even be able to know what’s wrong with it anyway.
And the screen that I get reads as follows:
For Realtek RTL8139(X)/8130/810X PCI Fast Ethernet Controller v2.13 (020326)
PXE-E61: Media Test failure, check cable
PEX-M0F: Exiting PXE ROM.
This screen repeats itself over and over.
As I said, my friend tried to go into BIOS and somehow got into a screen that reads HDD Self-Test but he said he can’t run it as it reads, Test Status: NO IDE Device.
Does anybody know what’s going on with my laptop? It’s somewhat understandable as I’ve had it for a couple of years now, but really can’t afford to buy a new one either.
He says that one option is to buy a new hard drive and I found some on various sites for sale and the refurbished or used ones are not too expensive. Is that the solution? If I buy the same model and just place it back in my laptop, would that do the trick?
I would appreciate anyone’s help on this matter. Again, my computer knowledge is almost non-existent so I would appreciate hearing back in a very simple understandable language. Thank you in advance.
Sarah
By the way the hard drive is TOSHIBA 80GB MK8025GAS
