TechSpot

Please Help With Windows XP Lock-ups

By bassaddict
Jul 6, 2009
  1. Hello,
    Recently my computer started freezing. thinking it might be a driver issue i tryed updating but still it froze. next i cheeked for viruses, cleaned the registry, cleaned the hard drive, ran dskchk. that was all fine.
    My rig:
    CPU: Intel Core 2 Quad Q9550
    RAM: Corsair CM3X2G1333C9DHX 2048 MBytes X2
    MOBo: Ausus P5Q3
    GPU: ATI Radeon HD 4870
    runningprime95 large FFTs
    core 0 core 1 core 2 core 3
    max temp 51 45 48 47
    OS: Windows 7 RC 64 BIT

    still freezing.

    it seems to happen at random, its common in games but that could because i play games a lot...... its also happened when minimizing Firefox and i think while browsing.

    Event viewer reports Critical error Kernel-Power ID:41

    thats was the situaltion but on my last thread people thougth it may have been windows 7 so i formated my harddrive and installed windows xp profetional and went through the motions again(updated drivers, ran chkdsk ect.) and stil it freezzes

    Thank you in advance for any and all reply's
     
  2. snowchick7669

    snowchick7669 TS Maniac Posts: 660

    Hi there,

    Could you please attach the most recent 4-5 mini dump files to your next post, so that someone may debug them and narrow down the issue. They can be found in

    Start > My Computer > Local Disk C: > Windows > Minidump

    You can zip the files into a folder if they are too big
     
  3. bassaddict

    bassaddict TS Rookie Topic Starter Posts: 22

    Thank you for such a quick reply
    i looked in Start > My Computer > Local Disk C: > Windows but couldnt find a mini dump folder
     
  4. bassaddict

    bassaddict TS Rookie Topic Starter Posts: 22

    ahh sorry there has been no BSOD the computer just freezzes without warning and im left with the last sound that was playing repeting on a very shoort loop
     
  5. snowchick7669

    snowchick7669 TS Maniac Posts: 660

    No problem, sometimes the computer isn't configured to log its memory dumps.

    Have a read of this Microsoft article on the Event ID you are getting.

    You may need to reset your performance counters, if you follow through with their command line based fix. Hopefully it helps, let us know the outcome
     
  6. bassaddict

    bassaddict TS Rookie Topic Starter Posts: 22

    im about to start reading because no i havent. now im in win xp i dont seem to be getting Critical error Kernel-Power ID:41
    infact there are no Critical errors now
     
  7. snowchick7669

    snowchick7669 TS Maniac Posts: 660

    Did you run any scans on your memory at all, during the earlier diagnostic?

    Sorry, initial post was a bit confusing as to whether you still got the same error
     
  8. bassaddict

    bassaddict TS Rookie Topic Starter Posts: 22

    yeah i tryed running memtest for about 6 pass's and it came up with nothing i also tryed running each stick by itself and still it froze.

    also that page says Event Source: WinMgmt
    my event source was kernel-power
     
  9. bassaddict

    bassaddict TS Rookie Topic Starter Posts: 22

    winmgmt /clearadap
    winmgmt /resyncperf "winmgmt service pid"
    ive tryed running these through cmd but for some reason nothing happens and im sure im typing it corectly
     
  10. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    Let's get the whole Error! You are looking for Error that corresponds with the time of the freeze. Copying the Error will give the Event ED#, the Source and the description. We go from there.

    Start> Run> type in eventvwr

    Do this on each the System and the Applications logs:

    • [1]. Click to open the log>
      [2]. Look for the Error>
      [3] .Right click on the Error> Properties>
      [4]. Click on Copy button, top right, below the down arrow >
      [5]. Paste here (Ctrl V)
      [6].NOTES
      • You can ignore Warnings and Information Events.
      • If you have a recurring Error with same ID#, same Source and same Description, only one copy is needed.
      • You don't need to include the lines of code in the box below the Description, if any.
      • Please do not copy the entire Event log.

      Errors are time coded. Check the computer clock on freeze.

      Two clues to start you off:
      1.winmgmt /clearadap
      How to troubleshoot WinMgmt-based performance counter errors:
      http://support.microsoft.com/kb/266416

      2. winmgmt /resyncperf "winmgmt service pid"
      http://www.eventid.net/display.asp?eventid=41&eventno=633&source=WinMgmt&phase=1
     
  11. bassaddict

    bassaddict TS Rookie Topic Starter Posts: 22

    sorry if my posts are a little confusing, im trying.
    these are all the Applications and the System logs excluding Warnings and Information Events
    Application

    Event Type: Error
    Event Source: Windows Search Service
    Event Category: Gatherer
    Event ID: 3013
    Date: 6/07/2009
    Time: 9:20:52 p.m.
    User: N/A
    Computer: PINEAPPLE-YETTI
    Description:
    The entry <C:\DOCUMENTS AND SETTINGS\ALL USERS\START MENU\PROGRAMS\DAEMON TOOLS LITE\UNINSTALL.LNK> in the hash map cannot be updated.

    Context: Application, SystemIndex Catalog

    Details:
    A device attached to the system is not functioning. (0x8007001f)




    Event Type: Error
    Event Source: Windows Search Service
    Event Category: Gatherer
    Event ID: 3024
    Date: 6/07/2009
    Time: 10:01:58 a.m.
    User: N/A
    Computer: PINEAPPLE-YETTI
    Description:
    The update cannot be started because the content sources cannot be accessed. Fix the errors and try the update again.

    Context: Application, SystemIndex Catalog



    Event Type: Error
    Event Source: SescLU
    Event Category: None
    Event ID: 13
    Date: 5/07/2009
    Time: 9:05:40 p.m.
    User: N/A
    Computer: PINEAPPLE-YETTI
    Description:
    LiveUpdate returned a non-critical error. Available content updates may have failed to install.


    Event Type: Error
    Event Source: ASP.NET 1.0.3705.6060
    Event Category: (1)
    Event ID: 1031
    Date: 5/07/2009
    Time: 8:47:26 p.m.
    User: N/A
    Computer: PINEAPPLE-YETTI
    Description:
    The description for Event ID ( 1031 ) in Source ( ASP.NET 1.0.3705.6060 ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: 0x80040154.




    Event Type: Error
    Event Source: SescLU
    Event Category: None
    Event ID: 13
    Date: 5/07/2009
    Time: 4:37:14 p.m.
    User: N/A
    Computer: PINEAPPLE-YETTI
    Description:
    LiveUpdate returned a non-critical error. Available content updates may have failed to install.


    Event Type: Error
    Event Source: MsiInstaller
    Event Category: None
    Event ID: 10005
    Date: 5/07/2009
    Time: 4:06:44 p.m.
    User: NT AUTHORITY\SYSTEM
    Computer: PINEAPPLE-YETTI
    Description:
    The description for Event ID ( 10005 ) in Source ( MsiInstaller ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Product: Microsoft .NET Framework 3.0 Service Pack 1 -- Error 2004.Method GetFontCacheDataFolder failed. HRESULT: 0x80004005., (NULL), (NULL), (NULL), (NULL), , .



    System


    Event Type: Error
    Event Source: sptd
    Event Category: None
    Event ID: 4
    Date: 6/07/2009
    Time: 2:55:49 p.m.
    User: N/A
    Computer: PINEAPPLE-YETTI
    Description:
    Driver detected an internal error in its data structures for .

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:


    Event Type: Error
    Event Source: Dhcp
    Event Category: None
    Event ID: 1001
    Date: 6/07/2009
    Time: 11:57:38 a.m.
    User: N/A
    Computer: PINEAPPLE-YETTI
    Description:
    Your computer was not assigned an address from the network (by the DHCP Server) for the Network Card with network address 7A7900000000. The following error occurred:
    The semaphore timeout period has expired. . Your computer will continue to try and obtain an address on its own from the network address (DHCP) server.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    Event Type: Error
    Event Source: Service Control Manager
    Event Category: None
    Event ID: 7000
    Date: 5/07/2009
    Time: 7:06:31 p.m.
    User: N/A
    Computer: PINEAPPLE-YETTI
    Description:
    The vsdatant service failed to start due to the following error:
    The system cannot find the file specified.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


    Event Type: Error
    Event Source: Dhcp
    Event Category: None
    Event ID: 1002
    Date: 5/07/2009
    Time: 6:07:47 p.m.
    User: N/A
    Computer: PINEAPPLE-YETTI
    Description:
    The IP address lease 5.0.0.17 for the Network Card with network address 7A7900000001 has been denied by the DHCP server 0.0.0.1 (The DHCP Server sent a DHCPNACK message).

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    Event Type: Error
    Event Source: Setup
    Event Category: None
    Event ID: 60055
    Date: 5/07/2009
    Time: 4:10:28 p.m.
    User: N/A
    Computer: PINEAPPLE-YETTI
    Description:
    Windows Setup encountered non-fatal errors during installation. Please check the setuperr.log found in your Windows directory for more information.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


    ill have to wait for another freeze to get the clock time and ill repost any logs matching that time
     
  12. bassaddict

    bassaddict TS Rookie Topic Starter Posts: 22

    i also noticed when i try typing "winmgmt /clearadap" in to comand prompt i get this in event viewer

    Event Type: Warning
    Event Source: WinMgmt
    Event Category: None
    Event ID: 40
    Date: 7/07/2009
    Time: 1:27:24 p.m.
    User: N/A
    Computer: PINEAPPLE-YETTI
    Description:
    WMI ADAP was unable to create the object Win32_PerfRawData_ASPNET_2050727_ASPNETAppsv2050727 for Performance Library ASP.NET_2.0.50727 because error 0x80041001 was returned

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    Event Type: Warning
    Event Source: WinMgmt
    Event Category: None
    Event ID: 35
    Date: 7/07/2009
    Time: 1:27:24 p.m.
    User: N/A
    Computer: PINEAPPLE-YETTI
    Description:
    WMI ADAP was unable to load the ASP.NET_2.0.50727 performance library because it returned invalid data: 0x0

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
     
  13. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    Nice job. I am shutting down for the night now. I will be back early tomorrow to review the Errors.
     
  14. bassaddict

    bassaddict TS Rookie Topic Starter Posts: 22

    you guys are awsome, out there trying to help people like me asking for not much more then our thanks and believe me you have it.
     
  15. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +183

    btw... suggest you modify these settings in XP whether to help with this (or other future) problems

    This will generate a minidump after any BSOD (blue screen) crash AND will prevent XP from auto restarting so you can see any BSOD screen data yourself before you manual restart the machine when you're ready

    Rt click My Computer->Properties->Advanced. Then click Settings button under Startup And Recovery
    > Check Write event to system log
    > Uncheck Automatically Restart
    > Select pulldown option to write Small Memory Dumps
    > The default Small Dump directory you'll see appear (and in the image below) translates to your C:\Windows\minidump directory
    [​IMG]
     
  16. bassaddict

    bassaddict TS Rookie Topic Starter Posts: 22

    Thank you for the post. that was one of the first thing i did after installing xp, if it was ging to freeze i wanted to catch it.
     
  17. snowchick7669

    snowchick7669 TS Maniac Posts: 660

    Just as an added suggestion.

    Have you checked to make sure the computer is not overheating? A bit of a long shot, but worth a look.

    Try running speedfan on the machine and see what the temp readings are
     
  18. bassaddict

    bassaddict TS Rookie Topic Starter Posts: 22

    after it freezzing once more i have this error
    Event Type: Error
    Event Source: Service Control Manager
    Event Category: None
    Event ID: 7001
    Date: 7/07/2009
    Time: 4:12:15 p.m.
    User: N/A
    Computer: PINEAPPLE-YETTI
    Description:
    The TrueVector Internet Monitor service depends on the vsdatant service which failed to start because of the following error:
    The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
     
  19. snowchick7669

    snowchick7669 TS Maniac Posts: 660

    Do you have Zone Alarm installed on your machine?
     
  20. bassaddict

    bassaddict TS Rookie Topic Starter Posts: 22

    yes i do and it was having troube earlyer but is fine now
     
  21. snowchick7669

    snowchick7669 TS Maniac Posts: 660

    I would suggest reinstalling Zone Alarm as the TrueVector Internet Monitor, is apart of this software and is known for causing these related problems.

    As instructed by Zone Alarm themselves, uninstall the program in safemode. If just simply reinstalling does not solve the problem. Then it may require a full manual remove of all ZA related files, including reg keys (hopefully we dont have to go there)
     
  22. bassaddict

    bassaddict TS Rookie Topic Starter Posts: 22

    this was when i was in windows 7
    runningprime95 large FFTs
    core 0 core 1 core 2 core 3
    max temp 51 45 48 47

    ok ill uninstal now
     
  23. bassaddict

    bassaddict TS Rookie Topic Starter Posts: 22

    Zone alarm is gone
     
  24. bassaddict

    bassaddict TS Rookie Topic Starter Posts: 22

    ive tryed running prime95 In-Place Large FFTs and evertime i do the machine restarts or takes me to an empty black screen and i have to restart
     
  25. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    Well, you have three helpers now and that might be confusing. I will work with the information in the Event Errors and try to help you find resolution.

    Note: My general rule when working in the Event Viewer is to ignore Warnings- if they don't resolve, they will become Errors. They can be significant IF there is a problem every time you try to complete a function, but otherwise, I ignore.

    I am working on the Errors now- putting together time sequences to see if I can track down a common problem. I will be back as soon as I finish this.
     
Topic Status:
Not open for further replies.

Similar Topics

Add New Comment

You need to be a member to leave a comment. Join thousands of tech enthusiasts and participate.
TechSpot Account You may also...